PROFESSIONAL SUMMARY

Motivated help-desk officer possessing a strong commitment to quality staff service coupled with superb communication skills. Builds staff loyalty by effectively resolving problems.

SKILLS

·         Goal-orientated
·         Rapid data entry skills
·         Analytical
·         Excellent time management skills
·         Cheerful
·         Branch Process Automation Software
·         Positive
·         Temenos (T24MCB)
 

Work History

01/2019 to Current              Help Desk Officer

Grooming People for Better Livelihood Centre – 120, Egbe road, Iyana Ejigbo, Lagos, Nigeria.

·      Provided support during the roll out training of the Branch Process  Automation to field Staff

·      Provided first line support to inquiries and request for assistance with the   centre’s Branch Process Automation.

·      Identified, analyzed, troubleshoot and resolved problems with the aim of eliminating recurrences.

·      Provided support during the rollout training of the Branch Process Automation.

·      Escalated unresolved issues to technical support team for speedy resolution.

·      Reported weekly activities of assigned branches on the Branch Process Automation platform to supervisor.

12/2016 to 12/2018            Data Analyst

Grooming People for Better Livelihood Centre – 120, Egbe road, Iyana Ejigbo, Lagos, Nigeria.

·      Prepared, compiled and sorted source document for data entry.

·      Inputted data from source documents into prescribed computer database, files and forms.

·      Checked source documents for accuracy.

·      Maintained data entry requirements by following data program techniques and procedures.

·      Verified inputted data by reviewing, correcting or deleting data; combining data from multiple systems when information is incomplete; purging files to eliminate duplication of data.

·      Maintained operations by following policies and procedures; reporting needed changes.

·      Contributed to team effort by accomplishing related results as needed.

07/2016 to 11/2016            Credit Officer

Grooming People for Better Livelihood Centre – 120, Egbe road, Iyana  Ejigbo, Lagos,Nigeria.

·      Mobilized, trained and registered of targeted persons as members for loan.

·      Planned and prepared  members for loan disbursement by filling their loan application forms.

·      Collected and made entries for savings and installments collected.

·      Deposited cash to the bank.

·      Maintained balancing record with 98%rate of accuracy daily and monthly.

EDUCATION

2014                              Bachelor of Technology: Agricultural Economics Federal University Of     Technology Owerri – Owerri, Imo state.

·      Course work in Finance, Marketing , Production, Management and Research.

·      Emphasis on Production Economics.

·      GPA 4.08/5.00

CERTIFICATIONS

October 2018 Micro-Finance Certificate Examination The Chartered Institute of Bankers Of Nigeria.

May 2015 Project Management International Project Management Professional.

February 2015 Customer Relationship Management Institute of Customer Relationship Management

October 2014 Onshore Offshore Health, Safety And Environment International Institute of Risk and Safety Management.

REFEREES

CHUKWUEMEKA NKEONYE LOUISA

Project Manager, Automation

Grooming People for Better Livelihood Centre

120, Ikotun-Egbe Road, Iyana Ejigbo, Lagos Nigeria.

(234)8037221736 – [email protected]

MR. ALBAN NWOGU

Director, Agricultural Marketing

Ministry Of Agriculture

Calabar, Cross River State

(234)8037101290.