Joseph Dugan Mundo
+639279106681
[email protected]

PERSONAL DATA
Age: 31
Date of Birth: December 16, 1987
Height: 165 cm
Weight: 153 lbs
Nationality: Filipino
Religion: Roman Catholic
Current Address: Lot 1D Daiz Drive, Esguerra Cmpd. Brgy. Mambugan, Anitpolo City

WORK EXPERIENCE
Position: Operations, Supervisor
Duration: June, 2018 – Present
Company: Teleperformance PH
Location: 3F SM City Masinag, Anitpolo City

Position: Financial Advisor
Duration: November, 2017 – June, 2018
Company: Concentrix PH
Location: 4F Bldg. G UPA Techno Hub, Quezon City

Position: Operations, Supervisor
Duration: July, 2011 – October, 2017
Company: Teleperformance PH
Location: 2F SM Fairview-Annex, Quezon City

Position: Customer Service Representative
Duration: October, 2009 – May, 2011
Company: Sitel PH Corp.
Location: 22F Wynsum Corporate Plaza, Emerald Avenue, Ortigas Center, Pasig City

Position: Technical Support Representative
Duration: November, 2008 – September, 2009
Company: NCO Financial Systems, Inc.
Location: 4F ELJ Communications Center, ABS-CBN Compound, Mother Ignacia Avenue, Quezon City

Position: Technical Support Representative
Duration: May, 2008 – November, 2008
Company: TeleTech Customer Care Management PH Inc.
Location: L1&2, Robinsons Place, Quirino Highway cor. Maligaya Rd, Novaliches, Quezon City

EDUCATION
Highest Education Level: Bachelor’s Degree
Course: Bachelor of Science in Business Administration major in Marketing
School/University: University of Caloocan City
Location: Camarin, Caloocan City
Date: June, 2004 – April, 2008

SKILLS
1. Expert on MS Office Applications (Outlook, Word, Excel and PowerPoint presentation)
2. Excellent Communication Skills such as Public Speaking and Creative Writing
3. Strong Leadership Skill and People Skill
4. Relationship and Perception Management

CHARACTER REFERENCES
Erwin Ray Rodrigazo +63 917 7121674
Site Director, Teleperformance PH

Meriam Angelita Alfaro +63 917 8182685
Contact Center Manager, Teleperformance PH

Norenea Apryl Obille +63 927 4861912
Assistant Contact Center Manager, Teleperformance PH

Leonard Bartolome Jr. +63 916 9109069
Technical Support Representative, Concentrix PH