Joshua Panton
407-637-0998
[email protected]
http://jdpanton.wixsite.com/joshmedia

Executive Summary

Proficiency in graphic design for digital and print mediums. Proven skill in 3D modeling and texturing in the modeling and simulation field. Experience in developing content for 3D virtual worlds and game engines. Ability to effectively manage multiple projects and rapidly learn latest technologies. Communicate effectively with technical and nontechnical employees, as well as customers.

Experience

Personal Computer Systems (PCS)
NOC Engineer Level II – (August 2017 – Present)

Responsible for configuring, installing, as well as monitoring and supporting both workstations and servers (physical and virtual) via phone, email, and alerts generated by our remote monitoring and management (RMM) tools. Responsible for working with Service Coordinators, Project Managers, Account Executives, Inside Account Managers, and Senior Technical Project Engineers to deliver positive and profitable customer experiences. Working internally with fellow team members and externally with end customers.

➢ Supporting over 400 combined workstations and servers across more than 25 companies

➢ Monitoring more than 10 back up and disaster recovery devices among 13 different businesses

➢ Maintaining over 450 endpoints with antivirus software

➢ Received highest customer satisfaction survey award 4 times

City of Winter Park
Senior Systems Analyst – (April 2016 – July 2017)

Responsible for developing, implementing, and maintaining various city SharePoint sites. Manage all city cellular devices. Support for departmental hardware and software. Develop and maintain the AD infrastructure.

➢ Planning and implementing new IT Service Desk Software.

➢ Designed, developed, implemented, and maintain project management and HR portal SharePoint sites, utilized by over 500 employees.

➢ Received Professionalism Core Value Award.

➢ Planned and implemented over 600 cellular device conversions.

City of Winter Park
Systems Analyst, SharePoint/Desktop Services – (October 2009 – April 2016)

Responsible for developing, implementing, and maintaining various city SharePoint sites. Support for departmental hardware and software.

➢ Designed and presented city employee technology training sessions to over 50 employees.

➢ Designed, developed, implemented, and maintain city intranet SharePoint site.

Forterra Systems Inc.
Production Assistant – (May 2007 – September 2008)

Responsible for software quality assurance and bug reporting, remote server support, installation, and maintenance of O.L.I.V.E. (On-Line Interactive Virtual Environment) Product training for clients, and tradeshow demonstrations.

➢ Ran real-time demonstrations at I/ITSEC & GITA, with over 17,000 combined attendees.

➢ Trained a 5 person Northrop Grumman team on the implementation and use of O.L.I.V.E.

➢ Participated in live training exercises between the US & British Armies, as well as the US Navy with over 65 military personnel.

FedEx Office
Associate Retail Consultant – (2003 –2005)

Responsible for operating various computerized equipment, completing customer orders, and operating point of sales system. Provided customer service such as training, created digital graphic images and designs, as well as insured high customer satisfaction.

➢ Designed and created business cards, flyers, and banner layouts for over 50 different projects.

➢ Implemented over $50,000 of individual jobs for companies such as; Orange County Public Schools, SAIC, Siemens Westinghouse, and the United States Navy.

Education

UCF – B.A. Digital Media (2017) Skills Adobe Creative Suite 3D Studio Max
Pro Tools Final Cut

Skills
Adobe Creative Suite
3D Studio Max
Pro Tools
Final Cut
SharePoint Designer
Cisco Call Manager
Cisco Unity
Active Directory
Microsoft Office
Windows XP,7,8,10
Server 08, 12, 16