Education

1997-2001 Bachelor in Business Administration major in Management at Polytechnic University of the Philippines

Experience

2014 til present Senior Retail Supervisor at LAGARDERE TRAVEL RETAIL SG PTE LTD

November 2014 to present LONGCHAMP Changi Airport T1 and T2 Transit

• Prepares roster for Longchamp and uploading in HRMS.
• Update daily sales thru BI application and clearing error flight details on SAP
• Request stocks replenishment thru SAP and liaise with warehouse.
• Ensure that inventory is balance as per SAP system and delivery list
• Validation of staffs Overtime and Attendance thru HRMS.
• Prepares monthly commission , incentives, and Payrol.
• Ensure set target is hit through monitoring stock movement and delegation of work.
• Staff coaching.
• Cashiering.
• Ensure good customer service is being observed and providing extra mile.
• Monitor stock movement thru BI

2012-2014 ASSISTANT BOUTIQUE MANAGER at JAYGEE ENTERPRISES

November 2012 to November 2014 TM LEWIN ION Orchard

2007 - 2012 STORE MANAGER at OSSIA INTERNATIONAL LTD

April 2011 to November 16, 2012 Springfield Marina Bay Sands
September 2008 to 2011 Camper, ION Orchard
November 26, 2007 to September 2008 Cortefiel, Raffles City

Shop Manager
 Handling staffs in the shop. Planning roster and other shop paper works.
 Assists HR in hiring staff.
 Assists Brand Manager to handle daily shop operational matters.
 Assists Brand Manager in stock ordering and inventory control.
 Consolidate all feedbacks from customers to improve products and services.
 Records and monitors the movement of the stocks.
 Responsible for the supervision of staffs and training.
 Ensures shop merchandises are well displayed accordingly
 Keeping records on customer data base as well as updating for upcoming promotional event.
 Responsible for meeting shop’s target through delegation of works and sales division to all staffs.
 Prepares monthly salary pay out and commission.

2001-2007 SALES REPRESENTATIVE/ CUSTOMER SERVICE OFFICER at POLYFOAM RGC INTERNATIONAL CORP

Sept 2006 – Sept 2007
Sales Representatives
 Provides support to the sales team.
 Managed and developed new accounts.
 Performed market research survey for the sales team and sales management.
 Monitored the sales and collections as per the given monthly target.
 Prepared weekly report about accounts and suggests promotional activities.
 Follow up on accounts outstanding balance hence maintaining good customer relationship.
 Update customer for launching of new products and announcements.
 Maintain good contact with retailers, supermarket and department stores.
 Help to ensure timely and accurate collection of payment of the aging account as to accounts terms given and prepared payment plan.
 Help oversee customer’s performance with regards to their credit standing and payment performance.
 Maintain relationship with local corporate customers by attending to their account enquiries and other request.
 Handling queries, prepares quotation and order taking.
 Ensure on time delivery as per customer purchased order(P.O.)
 Reconcile customer P.O. as per prepared quotation and invoice before conducting the collection.

Customer Service Relations Officer
June 2001- Sept 2007

 Keeping records on phone call inquiries and order taking.
 Prepares quotation and follow up on customer.
 Record and filling on bank payments made by the customer.
 Prepares invoice for delivery ad pick up of customers order.
 Generate monthly report of customer payment through bank as per record of inquiries and quotation.
 Participate in yearly plans and programs to enhance customer service.
 Build rapport, listen, clarify and manage conversational flow.