JOUIELY SOLANO LICUANAN

SG Add: Blk. 510 Ang Mo Kio Ave.8 #05-2536 S560510

Hand phone: +6583337484

Email Add: [email protected]

SUMMARY OF QUALIFICATIONS

More than ten years of work experience in customer service creating good relationship between internal and external customers.
Knowledge on how to achieve customer satisfaction. Recognizing their wants and needs.
Good analytical skills. Can  work under pressure and can handle multi-tasking.
Knowledge in handling complaints and feedbacks by keeping records and creates possible solutions to enhance the service.
Highly organized and detail–oriented providing thorough and skillful support to department heads and superiors.
Dedicated and focused, able to prioritise, complete multiple tasks, and meet deadlines.
Independent and self-motivated, able to grow positive relationship with clients and colleagues.
Skills in telephone conversation, research, writing and computer (MS Word and Excel )
Degree in Business Administration with additional professional training.

PROFESSIONAL EXPERIENCES

LAGARDERE TRAVEL RETAIL SINGAPORE PTE LTD.

November 2014 to present                      LONGCHAMP Changi Airport Terminal 2 Transit

Retail Supervisor (Team Leader)
Prepares weekly and monthly reports. Identify and evaluate opportunities improving the process and customer experience.
Keep records of VIP/Regular customers. Updating customers on new arrivals and promotion.
Handled customer complaints and maintains the good relationship.
Update daily sales thru SAP and clearing error flight details for sales integration.
Cashiering. Ensures daily cash payment sales received has been recorded and daily bank-in is performed.
Ensure inventory is balance as per SAP system.
Monitors stock movement. Create manual PO request for stocks replenishment thru SAP and follow up.
Handling 4 staffs. Propose roster

JAYGEE Enterprises Pte. Ltd.

November 2012 to November 2014                                       TM LEWIN ION Orchard

Assistant Boutique Manager
Prepares weekly and monthly paper works. Ensure timely submission to meet deadlines.
Handles 3 staffs. Propose planned roster and delegate works.
Keep records on customers database and alert them for new collection and in house promotion
Cashier. Bank in of daily cash transaction.
Ensure that inventory is balance as per POS System records.
Ensure good customer service is being observed and providing extra mile service .
Request stocks replenishment to warehouse.

OSSIA International Ltd.

April 2011 to November 16, 2012                                 Springfield Marina Bay Sands

September 2008 to 2011                                               Camper, ION Orchard

November 26, 2007 to September 2008                      Cortefiel, Raffles City

Shop Manager
Handling staffs in the shop. Planning roster and other shop paper works.
Assists HR in hiring staff.
Assists Brand Manager to handle daily shop operational matters.
Assists Brand Manager in stock ordering and inventory control.
Consolidate all feedbacks from customers to improve products and services.
Records and monitors the movement of the stocks.
Responsible for the supervision of staffs and training.
Ensures shop merchandises are well displayed accordingly
Keeping records on customer data base as well as updating for upcoming promotional event.
Responsible for meeting shop’s target through delegation of works and sales division to all staffs.
Prepares monthly salary pay out and commission.

Polyfoam-RGC Int’l. Corp., Quezon City, Philippines
Sept 2006 – Sept 2007

Sales Representatives

Provides support to the sales team.
Managed and developed new accounts.
Performed market research survey for the sales team and sales management.
Monitored the sales and collections as per the given monthly target.
Prepared weekly report about accounts and suggests promotional activities.
Follow up on accounts outstanding balance hence maintaining good customer relationship.
Update customer for launching of new products and announcements.
Maintain good contact with retailers, supermarket and department stores.
Help to ensure timely and accurate collection of payment of the aging account as to accounts terms given and prepared payment plan.
Help oversee customer’s performance with regards to their credit standing and payment performance.
Maintain relationship with local corporate customers by attending to their account enquiries and other request.
Handling queries, prepares quotation and order taking.
Ensure on time delivery as per customer purchased order(P.O.)
Reconcile customer P.O. as per prepared quotation and invoice before conducting the collection.

Customer Service Relations Officer

June 2001- Sept 2007
Keeping records on phone call inquiries and order taking.
Prepares quotation and follow up on customer.
Record and filling on bank payments made by the customer.
Prepares invoice for delivery ad pick up of customers order.
Generate monthly report of customer payment through bank as per record of inquiries and quotation.
Participate in yearly plans and programs to enhance customer service.
Build rapport, listen, clarify and manage conversational flow.

EDUCATION

Bachelor’s Degree in BUSINESS ADMINISTRATION major in Management

Polytechnic University of the Philippines, 2001

PROFESSIONAL TRAINING AND DEVELOPMENT CERTIFICATE

EXTRA MILE AWARD                                                                         19 February 2016

( OUTSTANDING STAFF AWARD, Q4 2015)

Changi International Airport

Certificate in Retail Operations

Singapore Institute of Retail Studies                                               17 November 2010
PERSONAL INFORMATION
Birth Date: 10 May 1980, 36 y/old
Place of Birth: Quezon City, Philippines
Height: 5’0
Weight : 108 pounds
Sex: Female
Marital Status: Married
Nationality: Filipino
I declare that the above facts given by me are true to the best of my knowledge.

Sincerely Yours,

_______________

Jouiely Solano Licuanan