OBJECTIVES

Looking for a challenging role in a reputable organization to utilize my technical and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector. Desirous of a role in a challenging workplace that welcomes innovative ideas and offers growth opportunities and positive environment for accomplishing projects.

EDUCATION

Tertiary
Major: Bachelor of Science in Electronics and Communication Engineering
COLEGIO DE SAN JUAN DE LETRAN BATAAN (2011-2016)
Dominican Avenue, Abucay, Bataan Philippines
Best Thesis of the Year Awardee – A.Y: 2015-2016
Medal Awardee – 1st Semester, A.Y: 2014-2015
Medal Awardee – 2nd Semester, A.Y:2013-2014
Medal Awardee – 1st Semester, A.Y:2012-2013
Secondary
SUBIC MONTESSORI SCHOOL – PILAR BATAAN
Panilao, Pilar, Bataan Philippines
Salutatorian – Subic Montessori School 2008
Governor Awardee for Academic Excellence – Subic Montessori School 2008
Congressional Awardee for Academic Excellence – Subic Montessori School 2008

SKILLS AND QUALIFICATIONS

Results-driven professional offering a progressive, three-year career in information technology.
Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.
Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence.
Provided technical support on-site or via phone or email.
Installation and setup of Mobile Phone Tracking system and vehicle tracking Software.
Installed, maintained and troubleshot network, hardware and software systems
Extensive computer and network system experience, both in maintenance and initial setup.
DHCP IP address and Active Directory management
Knowledgeable in Windows Server 2008 R2
Microsoft Exchange console management intended for emails
Management of VMware Workstation including hosts servers connected to Thin Clients
Assisted users with Outlook issues, network connectivity issues, new software installs, virus removal, rebuilding computers for new users.

AREAS OF EXPERTISE

Testing & Troubleshooting  |  Project Management  |  System Administration
Vendor Relations  |  Strategic Planning  |  Effective Communication

Team Leadership |  Data Backup & Recovery | Cisco Switches and Routers Configuration CLI | CCTV Installation and Troubleshooting | QNAP NAS installation and administration | Dell Sonicwall Firewall Installation and Configuration | IBM Server installation and configuration
PROFESSIONAL EXPERIENCE

Company: S.E.A. Olympus Marketing Inc.
Supervisor/Team Leader – 07/16/2018 to present
Promoted to leadership role accountable for maintaining key business applications and systems. Partner with senior leadership to guide short- and long-range technology planning. Plan, coordinate, and execute hardware and software upgrades.  Serve as vital resource for Help Desk staff, overseeing daily support operations and providing assistance on complex trouble tickets. Cultivate and maintain relationships with IT vendors.
Selected Projects:
Successfully implemented VLAN to minimize network traffic and strengthen network security
Implementation of Human Resource software to easily manage employees’ attendance and make it accessible in the web via server
Successfully developed free and easy to use fax server to totally remove company’s expense in using paid fax online

Technical Support Engineer – 01/16/2017 to 07/15/2018
Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access.
Selected Projects:
Installed and Managed system servers (Terminal server, Application server, File server, Print server, SQL server) (Windows Server 2008 R2), managed the domain using Active Directory.
Installed new networking cabinet, ran new cables, installed new switch, managed SonicWall firewall, and managed VPN users.

PROFESSIONAL TRAINING

CCNA: Cisco Switch and Routing 01/07/2018

REFERENCES

Engr. Kien S. Garcia – Engineer Merjury Mamac – IT Professional
JTech Philippines Inc SEA Olympus Marketing Inc.
+639272605986 +639562685245

Frienzes Marie Reyes – Jr. Acct. Staff
Lufthansa Technik Philippines
+639093080023

I HEREBY certify that all the information herein are true and correct based on my knowledge and beliefs.

AMISTOSO, JOY A.