Joy Choni Munga
Curriculum Vitae: (C.V)
P.O. Box 42176 Mombasa, Kenya.
Cell: +254 (0)716 566 934

personal Information
Nationality : Kenyan.
Year Of Birth : 1995.
Marital Status : Single.
Language Fluency: English, Swahili

Profile
I am an achievement focused individual with interpersonal, social and communication skills. I have a proven ability to learn and work in a challenging and busy environment where the education I have acquired and the will to excel in my capacity will have a valuable application.

I believe in team work and being a team player who is energetic, dynamic, and eager to learn; through determination, commitment, dedication and hard work.

Career Objectives
To excel in my professional field of Commerce and Marketing, achieving high standard of efficiency in my capacities.

Competencies
Good analytical and organizational skills, customer service skills, excellent communication and interpersonal skills, creative and self-driven, team player, driven by excellency and keen to details.

Experience

Casual…………………………….. Dusit D2 Nairobi Hotel.
(Sales Department:
Sales Coordinator: Assist the Manager on any Sales related work, Enrollment of Dusit Gold Members, Enrolling of Dusit Stars Members (rewarding program), Compiling of Reports for the Sales department, Taking of inquiries in regards to the Hotel’s facilities both conferences and accommodation. Update the Sales and marketing Database on a regular basis, Carry out Telesales to customers for Feedbacks, Inquiries and gauge for clarification.
8th November 2018 – 28th February 2019
Internship……………………………. Dusit D2 Nairobi Hotel.
(Sales Department: Customer Service, Data entry on Customer’s Inquiries on availability on the Hotel’s conference facilities, Enrollment of Customers as Members of the Dusit Gold.)
7th August -7th November 2018

Internship. NSSF Sacco Society Limited.
(Customer Service champion, Processing of member’s Loan applications and advising them on left out documents, Data entry on customers details, filing of organizations documents using relevant filing policies, handling complaints and suggestions from members and customers).
May 2018 – August 3rd 2018

Internship..…Kenya Trade Network Agency (KTNA).
(Posted in the Customer Center Call center, I was tasked to perform the following: Interact with customers on matters concerning single widow platform via mails and calls regarding the following:- PIN activations, Registration of New Exporters and importers (EXIMS), opting of PINs in the specified Government Agencies such as Kenya Ports Authority, Kenya Revenue Authority, Kenya Bureau of Standards).

Sales Promotions.Oriflame Kenya Limited
(Experience in marketing and selling of Oriflame products in large quantities, involved in customer product orientation). (2014).

Summary Of Qualifications
Chartered Institute of Marketing(CIM) ……………………….Diploma in Strategic Marketing (January 29th 2019 – July 9th 2019)
Digital Strategies (18th July 2019- 29th November 2019)
Mastering Metrics (Current)
Daystar University……………………………………………………Bachelor of Commerce in Marketing. (2014-2018).
Certificate in Computer Packages. Institute of Advanced Learning (IAT). (Jan2014 – June 2014).
Loreto Matunda Secondary School.…..…Certificate of Secondary Education.(2010-2013)

Interests
Vice Chairlady: Marketing Student Association of Daystar University (MSAD)(2016)
(Roles in the capacity:

To plan and attend marketing events. Attained an award for being a key participant in Ana kwa Ana Digital Marketing Conference that brought together Marketing Society of Kenya (MSK), Coca-Cola Company, Safaricom among others.

To organize for educational company visits. Managed to organize a company visit at Vivo Energy Company and marketing students were able to go and learn a lot about the company and their potential markets as well as marketing strategies.

Involved in marketing survey for the Co-operative Bank of Kenya at Athi-River Branch.

Participated in Research on GDP, Political, Social, Technological and Environmental factors affecting the following four business oriented countries that is: Thailand, Singapore, Malaysia and Dubai.)

Sports
Football, Athletics, Volleyball, Swimming.

Hobbies

Reading, Travelling, Hiking, Current affairs.

Referees

Mrs. Mary Nyale,
Credit Manager,
Safaricom Limited,
P. O. Box 46350-00100,
Nairobi, Kenya.
[email protected]
[email protected]
Tel: +254722540546.

Mrs. Carol Kombe,
Internal Auditor,
Kilifi Water and Sewerage Company Limited,
P. O. Box 1868,
Kilifi, Kenya.
Email: [email protected]
[email protected]
Tel: +254711558266

Mrs. Celestine Musau,
Marketing Lecturer,
Daystar University,
P. O. Box 44400- 00100,
Athi -River, Kenya
Email: [email protected]
[email protected]
Tel: +254721354731.