Joyce Shetty Logistics Co-ordinator/Customer Service Specialist


Joyce Shetty

Address: P.O.Box-60844, Dubai, UAE

Contact: +971 505255972 ~ Email: [email protected] / [email protected]


Middle Management: Logistics & Supply Chain / HR & Admin / Customer Service Administrator


Senior professional with over 22 years of experience in logistics, sales & marketing, customer service, administrative & secretarial functions across diverse organizations in India and the Middle East-U.A.E. Combines specialist expertise in technical program leadership with operational excellence, sharp business acumen and commercial understanding. Mentor of multicultural and cross-functional teams with team management skills, adapting with agility to new environments and delivering consistently high levels of client satisfaction. Exploring challenging assignments with a professionally managed organization



Expertise in


4   Inbound Market Logistics Operations

4   Inventory Management

4   Open Order/ Backlog Reconciliation

4   Vendor Interaction

4   Process Improvement

4   Compliance Management

4   Warehouse Operations

4   Administrative & Secretarial Functions

4   Sales Coordination

4   Client Relationship Management

4   Team Leadership




4   B Com, Mumbai University (1998)


Professional Development


4   Six Sigma Fundamentals

4   Customer Service Upgrading Program

4   Key to successful Telephone Skills

4   Plant Tour / Seminar for Industrial & Specialty Gases
Executive Summary


è  Logistics & Supply Chain: Proven ability in coordinating activities related to supply chain and logistics encompassing requisitioning, transport, receipt, storage and issue of goods. Skilled in minimizing business impact and maintaining delivery schedules through end to end management of cargo operations

è  Sourcing & Procurement: Possess good knowledge of contract administration, sourcing, purchasing and logistics services; proven ability in management facilities, logistics and implementation of processes/ systems aimed at optimizing costs, effort and resources

è  Vendor Development & Management: Identify & develop vendors, conduct periodic performance evaluation of vendors to ensure compliance organizational quality standards and other Service Level Agreement parameters

è  Process Improvement: Analyze critical customer issues for identifying trends and implement effective mitigation plans for minimizing business impact

è  Service Delivery Management: Skilled in spearheading multiple managerial functions/ activities in a high pressure environment, identify/ prioritize tasks at hand and meet deadlines. Proficient in review of deliverables prior to passage to clients and implementation of methodologies for enforcement of organizational standards

è  Personal Attributes: High mentoring ability turning mediocre performers into high performing, dedicated performers. Significant contributor to organizational development, growth and strategic decision making processes utilizing outstanding management and motivational abilities

è  IT Skills include: MS Office Suite (Excel, Word), SAP R/9 (Sourcing Module) & ORACLE,
Professional Experience


Honeywell International Middle East, Dubai – UAE  4  Jul 2006 Onwards

Logistics & Customer Service Administrator



4   Rated high for consistently enhancing departmental profitability and operational efficiency by optimizing resource utilization and streamlining processes



Logistics Management

4   Coordinate activities related to freight forwarding, customs and international shipment. Manage booking, incoterms and ensure compliance to custom procedures pertaining to local, national and international freight

4   Optimize resource utilization by planning routes & load schedules for multi-drop facilities. Ensure completion of orders within schedules aimed at enhancing client satisfaction

4   Participate in loss investigations for short shipments/damage shipment). Conduct checks and maintain updated documentation (soft copies of shipping documents etc till arrival of shipment at  destination to resolve misses)

4   Follow up with order desk team on proposed alternative  item  codes, missing  information  to  process  orders,  delays  in  collection,  etc

4   Prepare weekly shipment plan on monthly basis. Process shipping / switch documents for onwards sailing to destination (Chamber of commerce, delivery advise, packing list, HS Code form etc (Egypt shipments)

Administrative Functions

4   Interact with customers for following up on shipments expediting, collection notification etc)

4   Follow up with customers & factories for maintaining seamless operations and material delivery schedules, booking freight with carriers based on readiness information received from factories

4   Assess / allocate customer orders to be allocated to relevant Honeywell  factories and 3rd party suppliers. Update order book to avoid aging and unfilled orders

4   Maintain updated details related to invoicing issues, LC and collection issues as well as other commercial and customs documentation

4   Collaborate with investigation with order desk team, 3PL provider or other subcontractors for effectively resolving customer issues & complaints

Client Relationship Management

4   Build / maintain productive business relationship with existing clients & prospects for effectively closing identified business deals

4   Function as point of contact for escalation feedback from customers or internal business functions for implementing various process improvement initiatives

4   Manage customer returns process (Return Material Authorization, RMA) as well as control credit notes authorization based on procedures

4   Evaluate customer requirements and update sales & administration for implementing effective remedial measures


Arabian Industrial Gases Company (AIGCO), Sharjah – UAE  4  Aug 2002 – Jun 2006

Sales & Marketing Coordinator



4   Followed up with customers pertaining to processing of orders based on delivery schedules. Updated order status to Products Supply Manager and Distribution Manager for implementing effective remedial measures to counter deviation

4   Interacted with existing customers pertaining to delivery of ordered products. Followed up with sales  and  accounts  departments for processing invoices & payments

4   Worked on software and automated system for preparing delivery notes. Ensured compliance to organizational filing systems for archiving delivery  notes,  production  requests  orders

4   Prepared & presented various status reports for the senior management to enable effective decision making


Earlier Assignments


Servotech International, Dubai – UAE  4   Secretary / Sales & Marketing Coordinator  4   Mar 1999 – May 2002


Supreme Offshore Construction & Technical Services, Mumbai – India4Secretary / Receptionist 4 Dec 1995 – Jan 1999


Nilgiri Herbals Pvt. Ltd., Mumbai – India  4   Receptionist / Telephone Operator  4   Apr 1994 – Dec 1995



Age: 41 ~ Languages Known: English, Hindi and Marathi ~ Nationality: Indian

Passport Details: L-3800126 valid till 2023 ~ Visa Status: Residence Visa ~ References: Available on Request



1995-1998 B.Com at National College