Joyce Lauren Josue
Murcia, Spain, 30830 • +34 685 709 281
[email protected] • https://www.linkedin.com/in/joyce-josue-34b750159/
Account Management | Client Acquisition | Program Management | Client Service Delivery | Operations
MBA-educated Program Management Professional with a broad set of skills applicable across different sectors. Having spent a career in public service, can deal with corporate and public institutions worldwide, consistently meets targets in high-pressure, high-volume environments. Able to lead a project or team for an initiative; focused on achieving results that promote business success. Able to work and think in a methodical way; monitoring and reporting on issues to facilitate decision-making. Committed to professional integrity, thoroughness and capacity to establish and maintain effective and professional working relationships with
clients, colleagues, and supervisors.
CORE COMPETENCIES AND ACHIEVEMENTS
● Advanced knowledge of International Affairs. Earned a Bachelor’s Degree in International Relations from Ateneo de Manila University and on track to earn a Master in Business Administration from Universidad Católica de Murcia. Further knowledge of international political economy and security as well as international law and global migration trends.
● Winner of Public Service Awards. Locally Engaged Staff Excellence Award given by the Government of Canada in 2011 for helping reduce processing times and inventory turnover in assigned team within the Immigration Section as well as in 2013 for spearheading the operational and procedural transition of two Asia Pacific processing offices to Manila.
● Proven Success in Program Management. Successfully spearheaded various projects in trade exhibitions, brand activations for the FMCG, pharmaceutical, higher education, real estate and agricultural sectors.
● Focused on Continuous Improvement Processes. Learnable, adaptable, and collaborative. Executes tasks/projects with a conscious effort to improve products, services and processes. Always evaluating output using lean principles to see whether objectives are met. Can handle multiple projects simultaneously.
● Effective Interactive Communicator. Worked with several foreign government representatives across the Asia Pacific region, gaining exposure to a variety of cultures. Proficient in English and French; working knowledge of Spanish.
● Community Involvement – Volunteer teacher. Active volunteer teacher of English, French and Spanish to children in low-income communities organized by local municipal groups since 2014.
● Software Knowledge and Technology Skills. Advanced knowledge of Windows and Mac operating systems, well-versed with MS Office Suite. Working knowledge of SPSS.
Education
- October 2018 to September 2019 Master of Business Administration at Universidad Catolica San Antonio de Murcia
- June 2004 to March 2008 Bachelor of Arts in European Studies - International Relations, Minor in French Language and Culture at Ateneo de Manila University
Experience
- June 2019 - August 2019 Commercial and Logistics Intern at Agroherni S.C.L.
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Supported French accounts of the Commercial Section with B2B sales, order management, contact with clients, incidents resolution as well as coordination with internal departments. Supported the Logistics Section with daily delivery and order fulfillment, documentation of inventory and transport cycle to meet established deadlines.
- January 2019 - June 2019 International Partnerships Assistant at Universidad Catolica de Murcia
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Developed communication materials & coordinated international initiatives, partnerships, and high-level delegations to support the Director of International Educational Projects. Produced content for study portals to promote university programs to international students. Identified potential partnership opportunities with home university and overseas institutions and assisted in the development of concept and course design.
- May 2010 - October 2018 Program Administrator at The Government of Canada
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Successfully led two operational transitions of Asia Pacific offices due to federal government’s requirements. Acted as liaison with missions abroad for system issues, client requests and software processing updates to maintain program integrity as guided by the Immigration and Refugee Act of Canada. Managed databases of four business lines and provided timely recommendations based on existing guidelines. Updated operation manuals to reflect procedural and policy changes as well as current best practices. Translated documents from French to English as well as Filipino for both internal and external documents. Coached and trained new hires to incorporate them to the team.
- October 2008 - June 2009 Projects Officer at Market Access and Innovations Management Philippines
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Spearheaded sales and marketing initiatives, planned and implemented programs from start to finish, evaluated and arranged logistics of assigned trade exhibit. Produced content such as magazine articles, copy, radio scripts for all media channels. Acquired and maintained multiple accounts from different business sectors by way of trade fairs, business matching and cold calls. Researched industry trends, developments and challenges and contributed to monthly newsletter. Increased market reach by partnering with various agencies across the target region.
- June 2008 - September 2008 Account Manager at Strategic Works Inc.
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Launched below-the-line marketing activations for seven corporate accounts simultaneously handled. Acquired and managed multiple corporate accounts by in-person presentations. Contributed to the conceptualization, tracked progress and implementation of public relations campaigns. Assisted in strategy formulation for PR and marketing, brand monitoring and corporate client service. Developed and maintained the list of academic and government contacts for brand activation initiatives and related projects.