Julie Ann Santos Santelices
357 Sto. Rosario Minalin Pampanga
+639956433355
[email protected]
Job Objective Looking to help your company with my experience as Customer Service Supervisor.
Summary
A dedicated customer service professional with 3 years supervisory experience. Proven track record in resolving
and reducing customer complaints and meeng service level agreements.
Highlights
Increasing loyalty
Improving customer sasfacon
Soluon focused
Strong leader and communicator
Experience
Employer: Sutherland Global Services, 05/18/2018 to current
Bonifacio Global City Taguig
Evaluated customer survey data and prepared process improvement recommendaons.
Performed stascal analysis for each individual agent providing coaching to insure adherence to statement of
work
Monitored and evaluated CSR performance to assure quality service, professionalism and courtesy, and idenfy
acons that can improve call quality and customer sasfacon
Promoted as Account Manager for Team of Experts dated December 2018 (Richmond Community). Handling 4
Coaches and Managing 32 experts