junaid anjum customer sales officer database administrator
dubaiDear Sir/Madam,
It is my great pleasure to bring into your knowledge that I completed my four years of
BSc(Hons) computer science in year-2012 from Agriculture university Peshawar. My specialization
involves major aspects of computer networks telecommunication, data base administration and
programming languages.
In addition to my relevant qualification, I have worked for the following Organizations
• 11- Months experience in JS software solution as sales/online marketing.
5- Months Working as a Customer Service Officer in Telenor franchise.
The gained practical experience with the solid educational background has enabled me to
contribute immediately at your organization. Sir, I am aware of the working philosophy and the
required level of professionalism and communication. I have a can-do attitude with an approach to
lead and grow the goals of your organization.
Thanking you in anticipation for taking the time to consider me for a suitable position and
providing an opportunity to meet you in-person. I assure you of my best possible services with full
commitment and dedication.
Yours sincerely,
(Junaid Anjum )
Education
- 2009-2012 BCS HONS at AGRICULTURAL UNIVERSITY OF PESHAWAR
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Database for IDS (Institute of Development Studies)
In this project we had design the database for the IDS Department of Agriculture university .which consist of all the data related to students, faculty ,list of course its description, rules and regulation for the department. In this project we used VB.net and Microsoft access software’s to design this project.
Experience
- 2014-2015 CUSTOMER SERVICE OFFICER at TELENOR PAKISTAN
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• Information details about the new Packages and Services to the customers.
• Solving the issues relate to the client data and call packages
• Educating the client on the benefits of the up gradation of the packages in there favor.
• Handling all customers for bio metric verification and registering mobile numbers.
• Performing data modification as per requirement.
• Handling customers in pressure situation and satisfying by providing solutions.
• Keeps management informed by submitting activity and results reports.
• Maintained customers’ records in databases.
• Provide incident report on the technical fault for the network. - 2016-2017 SALES at JS software solution
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Manage large amounts of incoming calls.
• Generate sales leads.
• Identify and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines