Education

June 1996 - October 2000 Bachelor of Science in Technological Education at International Electronics and Technical Institute

Experience

November 2018 - May 2019 Secretary at New You Medical Center - Riyadh, KSA

Duties & Responsibilities:
• Assistant of the General Manager in day to day activities, such as medical center operation
• Handling the General Manager company email and ensuring that all important emails are being handled in the timely manner
• Arranged the General Manager internal and external meetings
• Offering and presenting drinks such as coffee or tea to the guest during the meeting
• Arranging personal and business travels, hotel accommodation and visa application of the General Manager
• Assisting the General Manager personal needs if needed
• Handling all important documents such as HR, Finance, Purchasing, Marketing and others reports for GM’s approval
• Ensures the General Manager office is clean and organized
• Supervised the medical center Cafeteria in terms of supplies
• Assisting Medical Records Dept. and act as medical secretary when needed
• Act as Customer Service/Reception when needed

February 2017 - December 2017 Customer Service Representative at Convergys

Duties & Responsibilities:
• Managing large amounts of inbound and outbound calls in a timely manner
• Following communication “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives
• Trouble Shoot Modem Configuration and Activation of Customer Internet and Phone Service through phone
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Provide Technical Support for mobile issues (postpaid and prepaid service) through phone and other issues pertaining to network issues
• Clarifies / Explain billing issues to customer

July 2011 - November 2016 Secretary at Tecon Limited - Abu Dhabi, UAE

Duties & Responsibilities:
• Assist the Manager on all clients’ requirements, including assisting the manager to office branch needs.
• Promptly receive and forward telephone calls and take messages correctly and route them to the proper person.
• Type letters, prepare reports and other documents as and when asked by the management or administration department
• Maintain database of all important internal / external telephone list, extension list etc… and keep them updated all the times.
• Schedule and organize interviews.
• Assist the Human Resources Services Coordinator and the Public Relation Officer (PRO) with the administration of HR systems and process as required.
• Renews and applies the employees’ Health Insurance as well as Claims if needed.
• Maintain personal records of employees on matters such as certificates, leaves, training, and passport.
• Maintain and monitor attendance register and report discrepancies to the management.
• Prepares the Monthly Sales Report Analysis.
• Attend Monthly Sales Meeting and prepares Minutes of Meetings.
• Prepares everyday Sales Order list and send to Accounts for releasing and to Store for purchasing and deliveries as per the given schedule.
• Assist all employees regarding their needs such as Employment Certificate, Salary Certificate, Visa Renewal, Insurance Application and Medical
• Calls and arranged meetings for the Managers when needed.
• Receive / dispatch all incoming / outgoing items, letters, couriers and packages.
• Maintain files and perform routine filing.
• Reliably handle all office communications, including letters, fax and email messages (MS Outlook).
• Register incoming and outgoing faxes and provide information to the concerned person.
• Arranged hotel room bookings in specified hotels when needed.
• Act as Document Controller of office branch.
• Communicate and liaise verbally and in writing with customers / suppliers / visitors / enquirers and relevant staff, and interpret and respond clearly and effectively to spoken request over the phone or in person, and to verbal or written instructions.
• Maintain stocks of office stationery and printers toners.
• Establish and maintain effective working relationship with the team at all levels.
• Perform other routine tasks as assigned, and for other departments as needed.
• Ensure that company format, procedure and policies are followed.
• Ensure ISO procedures and requirements are complied with.
• Arranged couriers / shipments.

November 2008 - June 2011 Secretary at Five Continent Technical and Industrial Services Inc

Duties & Responsibilities:
• Assist the General Manager on all clients’ requirements especially for manpower request.
• Responsible for providing support in the various human resource functions, which include recruitment, staffing, training and development, performance monitoring and employee counseling.
• Assist all employees regarding their needs such as Employment Certificate, Salary Certificate, Visa Renewal, Insurance Application and Medical.
• Schedule and organize interviews
• Arrange flight and accommodation bookings for employees
• Coordinate between the candidates and the clients from short listing of candidates up to hiring and mobilization.
• Applying employees Health Insurance.
• Advertise staff vacancies, assess applications, interview applicants, administer selection tests, prepare reports and make recommendations to management about staff appointments.
• Maintain the personal records of employees on matters such as wages, leaves, training, and prepare associated management reports.
• Coordinate and maintain the Human Resources personnel filing systems.
• Maintain all the company’s documents, registration and filing system including all technical correspondence and reports.
• Prepare and organize all company correspondence, e-mails, memos, fax, letters, Local Purchase Order and Quotation.
• Receive all invoices and forward to Finance department
• Receive all company correspondences and fax messages and distribute to various department.
• Coordination with the P.R.O. regarding processing of Oil Field Security Pass, Optima Travel Card, Visa and Insurance, etc..
• Make routine software backup on PC and keep electronic/manual register for all company’s correspondence.
• Receive and print all the job applications, sort and classify them based on each profession and store in CV Bank for retrieval as and when required.
• Maintain stocks of office stationery
• Handle company website
• Handle companies incoming and outgoing emails (MS Outlook)
• Attending Telephone calls and distribute to various department
• Handle office Petty Cash

November 2000 - May 2008 Data Analyst, Indexer at SPI Technologies Inc.

Duties & Responsibilities:
• Analyze source documents based on project specifications.
• On-line coding using a special program designed to meet the client’s request.
• Systematic index of litigation sources according to the client’s demands.
• Arrange the specified data from the source documents in conformance to the company’s productivity and accuracy standards.
• Compile, encode, categorize, analyze and verify information on data shown from images of diff. types of documents.