JUNIOR MREWA

Contact Numbers+263 776 645 267/ +263 713 301 556
E-mail: [email protected]

Objective
A result driven individual with 5 Years working experience in customer service provision. I am a lady of unquestionable integrity who has managed to acquire a lot of experience in customer service and still eager to grow in strategic management and business administration.I am service oriented, ethical and have a reliable approach to work. I am willing to travel and can easily adapt to different types of environments.
Personal attributes
 Highly articulate, confident and persuasive team player
 Have a strong work ethic.
 Critical thinking, problem-solving and decision-making skills.
 Good organizational and time management skills.
 Excellent customer service and interpersonal skills.
 Have the ability to multi-task, set and achieve goals.
 Strong motivation to succeed.
 Excellent written and oral communication skills
 Capable of working under pressure with minimum supervision
Education

2016 – 2017 Diploma in Business administration (Zimbabwe Institute of Management)

2012-2015 BSc Honours in Sociology and Gender Development Studies (Women’s
University in Africa)

2010 – 2011 ZIMSEC Advanced Level: 3 A Level Passes plus English Communication Skills

2008 – 2009 ZIMSEC Ordinary Level: 7 subjects including Mathematics and Accounting
Work Experience
 Services consultant at Nyaradzo Life Assurance Company: January 2015 to date

Responsibilities

• Capturing and maintaining correct and up to date individual and group policy details.
• Follow-up on payments and group premium reconciliation.
• Coordination of repatriation and expatriation procedures.
• Giving quotations, bookings and receiving payments for other cash services required.
• Claims processing and confirmation.
• Responding to clients that require events and funeral services and assisting them in terms of the laid down procedures.
• Assisting agents in acquiring new business and growing the existing business
• Assisting clients with refunds and queries.
• Maintaining a systematic filing system in place in respect of all documents all the time.
• Book flight and travel arrangements for clients with international policies.

Key Achievements

• Successful setup of the international cover policies and procedures manual.
• Successful implementation of ICT systems and processes which were previously done manually.
• Managed to secure contracts with leading companies in beverage, mining and energy in Zimbabwe which contributed to the increase of the policy book and resultantly market share.
• Managed to reduce the number of service complains through a zero client complaint initiative.
• Streamlined the claim processing and confirmation procedure.

Computer Skills: Microsoft packages, Pastel Partner, Sage Evolution, and Easipol.
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References:
To be provided upon request.