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Kadian Williams Customer Service Representative

Crooked River, Annotto Bay, St. Mary, Jamaica
Customer Serviceexcellent interpersonal skillgood communication skill

Kadian Shelly-Ann Williams
Crooked River, Annotto Bay P.O., St. Mary, Jamaica C: 5590426/[email protected]

Summary
Compassionate, result-driven teacher who presents course work in a clear, interesting and creative way. Works with each student individually to help them accomplish their academic goal.

Highlights
·         Self –motivated                                                                      Excellent interpersonal skills

·         Positive and encouraging                                                        Cooperative and resilient

·         Microsoft Office and Outlook  Proficiency                           Team player

·         Creative lesson planning                                                         Calm under pressure

Experience
Receptionist/Typist                                                                                         9/2015 to Current

Smiles Loss Adjusters Limited                                                                    Port Antonio, Portland

·         Handled calls

·         Processed mails

·         Dealt with inquires and request

·         Filed documents

·         Utilized the Assessment Manager Plus System

·         Managed business in the absent of supervisor/management.

 

History Teacher (Practicum)                                                                           1/2013 to 4/2013

Cross Keys High School                                                                              Cross Keys, Manchester

·         Developed lesson plans and unit plans for subject area.

·         Attended meetings (e.g. staff meeting) held at the school.

·         Marked class work.

·         Maintained records of students’ progress and development.

·         Participated in school events such as sports day, career day etc.

·         Supervised classes when teachers are absent.

·         Actively participate in devotional exercise (general and form devotion).

 

History Teacher (Practicum)                                                                           9/2012 to 10/2012

Christiana High School                                                                                 Christiana, Manchester

·         Developed lesson plans and unit plans for subject area.

·         Attended meetings (e.g. staff meeting) held at the school.

·         Marked class work.

·         Maintained records of students’ progress and development.

·         Participated in school events such as sports day, career day etc.

·         Supervised classes when teachers are absent.

·         Actively participate in devotional exercise (general and form devotion).

 

Human Resources Assistant                                                                           5/2008 to 8/2009

St. Mary Banana Estates Limited (Tropical Foods)                                    Annotto Bay, St. Mary

·         Managed National Housing Trust (NHT) returns

·         Handled calls

·         Utilized Microsoft Word

·         Dealt with inquires and request

·         Managed accident, health insurance, life insurance, sick-leave,

vacation leave documents.

·         Filed documents

 

Administrative Clerk                                                                             7/2006 to 7/2006

Annotto Bay Health Centre                                                                  Annotto Bay, St. Mary

·         National Youth Service Summer Program

·         Registered patients

·         Handed patients’ docket to doctors

·         Assisted in the weighting and blood pressure

testing of pregnant women

Education
Bachelors of Arts Degree in Secondary Teacher Education                                    2014

Northern Caribbean University                                                                Mandeville, Manchester

·         Minor in Guidance Counselling

·         Member of Peer Counselling Club

·         Honour Roll Academic Achievement Award

 

Certificate in Customer Service Level (2)                                                                  2008

National Vocational Training Centre                                                               Port Maria, St. Mary

·         Short course in Team Jamaica

 

Caribbean Examination Council (C.X.C) Certificate                                                 2007

St. Mary Technical High School                                                                     Richmond, St. Mary

·         Member of Prefect Body

·         Member of Music Club

·         Member of Student Counsellor Body

·         Certificate in Garment Construction

References
·         Available upon request