OBJECTIVE:

I WOULD LIKE TO BROADEN MY EXPERIENCE BY TAKING A CHALLENGING ASSIGNMENT,

PREFERABLY IN GUEST RELATIONS & FOOD & BEVERAGE SERVICE DEPARTMENT WHICH WOULD

ENABLE ME TO EXERCISE MY COMMUNICATION, ORGANIZATIONAL AND ADMINISTRATION SKILLS

IN AN EFFECTIVE MANNER.

SUMMARY OF PROFESSIONAL QUALIFICATIONS:

v  Experienced with expertise in human relations and project management.

v  Completed PASSPORT TO SUCCESS Modules 1, 2, 3 of Marriott

v  Participated in Bacardi India Mixology training by Mr. Arijit Bose

v  Participated in “Sula Wine, Handrick, and Single malt” tasting program.

v  Participated in BOB BROWN Training for Up Selling.

v  Certified by the Abu Dhabi Food Safety Authority (HACCP).

v  Won Three Time Silver Medal in Shangri-La Hotel for Excellent Guest Service.

v  Received 6 Times Appreciation Letter & 4 Time Associate of the Month for Services.

PROFESSIONAL AFFILIATIONS:

v  Society Member of Human Resources Management Programs.

v  Recreation Program Event Organizer.

EDUCATION:

v  Bachelor of Commerce Graduate

Kumaon University (June/2007)

v  Diploma in Hotel Management

Morya Institute of Food and Technology (October/2007)

v  Senior Secondary Education: U.K Board (May/2003)

PROFESSIONAL EXPERIENCE:

Assistant Restaurant Manager

Rooftop Bar & Lounge

Address: Royal Asoct Hotel, Dubai (UAE)

Date of Joining: November-30-2014 to Till Date

Assistant Restaurant Manager

CDC Restaurant (Multicusine, Mexican, Italian fine dining)

Address: Unitech Cyber Park, Gurgaon, India

Date of Joining: March-22-2012 to September-30-2014

Duties and Responsibilities

Ø  Designing the menu for the outlet.

Ø  To ensure that all work is done according to the brand   Standard and providing exceptional guest service at all times. Interviewing and checking necessary skills required in a possible future employee, according to the standards of CDC.

Ø  Prepare documents and maintain adherence to departmental standards. Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list.

Ø  Conducted training sessions for the employees on technical and operational aspects of Food & Beverage. To monitor front end operations and continuously work towards improvement in service quality.

Ø  Ensure proper and effective stock and sales reporting along with wastage and spoilage to account for variance, with Restaurant Manager.

Ø  To handle all guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Ø  To conduct random testing of employees on standard protocols (standard recipes, SOPs, front end interaction phrases) during daily briefing.

Service Bartender/Services Associate

Al Hanah Bar and Lobby Loung

Shangri-La Hotel, Abu Dhabi UAE

Date of Joining: January-13-2011 to December-06-2011

Bar Zen, Gurgoan, India

Courtyard by Marriott Hotel

Date of Joining:  November-23-2009 to September-30-2010

G-Bar, New Delhi, India

The Grand Hotel

Date of Joining: November-17-2008 to August-09-2009

Duties and Responsibilities

Ø  Check identification of customers to verify age requirements for purchase of alcohol.

Ø  Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.

Ø  Plan, organize, and control the operations of a cocktail lounge or bar.

Ø  Supervise the work of bar staff and other bartenders.

Ø  Plan bar menus. Create drink recipes.

Ø  Maintain record and control of bar stock and arrange supplies.

Ø  Place bottled merchandise and glasses to make a smart display. Clean bar area and wash glassware/bolted & sanitized all area.

Ø  Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

SKILLS:

Ø  Motivating the team and providing excellent results under extreme scenarios.

Ø  Willing and Quick learner.

Ø  Ability to adapt to the new environment.

Ø  Sincere and smart worker.

Ø  Commitment towards responsibility.

Ø  Eye for detail.

Ø  Fluent in English and Hindi

Ø  Excellent in written and oral communication skills.

Ø  Superb knowledge in any Microsoft Office Engines and other operating systems.

PERSONAL INFORMATION:

Date of Birth:                          18 June 1986

Nationality:                             Indian

Marital Status:                        Single

Gender:                                   Male

Permanent Address:               House 332, Rampur Road, Manpur West, Haldwani, Nainital, Uttrakhand

Passport Number:                G51148660

Date of Issue:                              18/01/2008

Date of Expiry:                            17/01/2018