Kami Nicole Zachry Resolution Specialist II

Bentonville Arkansas
​​ MultitaskingcommunicationInitiative and problem-solving abilities and Dependabilityinterpersonal skillsOrganizationPrioritizing

Kami Zachry 802 SW Crystal St. • Bentonville, AR 72712 • (479)276-4080 • [email protected]

I am a Dedicated Professional with excellent customer service skills. I am Interested in an opportunity in a   administration position.

Summary of Qualifications
§  Team Lead with a proven record of outstanding leadership skills.

§  Gained the trust, confidence and respect of Management with handling Escalation’s within Projects.

§  Excellent oral presentation skills to educate clients or colleagues on best practices of daily operations

§  Excellent customer service skills


Professional Experience
Resolution Specialist II, Walmart Home Office- Bentonville, AR                                                  2016-Present


Field incoming calls from customers supporting:
Savings Catcher Program, Customer Relations, Store Return Management, Store Attendant and Private Brands
Documented Customer concerns and escalated to proper Management
Enforce and follow the company’s policies
Complete Special Projects in a timely matter upon request
Project Coordinator Team Lead, NCR – Bentonville, AR                                                                                                  2016


§  Handled logistics for Vendor accounts

§  Demonstrate solid leadership skills while assisting with data project

§  Showcase strong management skills while leading a number of different large projects

§  Currently working on a project that Upgrades Vendors POS




§  Showcased strong oral presentation skills while leading a various number of different projects


Project Coordinator, NCR – Bentonville, AR                                                                                                  2015-2016


§  Coordinated vendors as needed to various sites

§  Organized tracking for returned POS equipment, and ensured it was appropriately billed to the vendor

§  Addressing the status of projects, including any changes or issues, including to managers and customers



Project Coordinator, Hewlett-Packard – Bentonville, AR                                                                         2015-2015


Assisted on Vendor Project creating Service tickets
Communicated with technicians before and after service calls, and escalated  issues
Specifically supported POS Hardware
Resolution Specialist I, Wal-Mart Call Center- Bentonville, AR                                 2014-2015


Fielded incoming calls from  customers supporting Savings Catcher Program
Documented Customer concerns and escalated to proper Management
Enforce and follow the company’s policies


12/2010-01/2011 Certified Nurses Assistant at Petra Allied of Health
1999-2003 Diploma at Watts Hight School