To join a company where I can improve my knowledge and skills as well as my confidence and to be a part of
the company’s success
Internship: Driven Marketing Inc. (300 hours)
JIM Bldg. Unit 302 Tanza Trece Road, Corner Soriano Highway Tanza, Cavite
⦁ Makes audio visual presentations to the clients
⦁ Dispatching information about the product to potential customers
SM Appliance Centre (Apr.2014 – Mar. 2015)
Position: Inventory Clerk
⦁ Securing company assets on a day to day basis
⦁ Directly involved in monitoring transactions
⦁ Responsible in tracing discrepancies
⦁ Daily inventory of items
⦁ Key holder for high value assets/items at the warehouse
⦁ Warehouse assistant reliever: Responsible for monitoring stocks for
Transfer to other branches and dispatching of items
Convergys Position: Customer Support Advocate (Apr.2015 – Dec. 2015)
⦁ Determines requirements by working with customers
⦁ Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems.
⦁ Enhances organization reputation by accepting ownership for accomplishing new and different requests;
exploring opportunities to add value to job accomplishments.
⦁ Keeps equipment operational by following established procedures; reporting malfunctions.
⦁ Answers inquiries by clarifying desired information; researching, locating, and providing information.
⦁ Establishing long term relationship with the customer
⦁ Make sure that every issue is resolved before the call ends
⦁ Providing world class customer service to the customers at every cost
Position: Email Support Representative (January 2016 November 2016)
⦁ Account: Animal Jam (National Geographic for kids) – an online game used by most American
kids in their biology/science class. (Most of the emails are from the teachers/parents)
⦁ Use Zendesk as a tool for answering emails.
⦁ Moderates the game (monitors ingame activities of the players)
⦁ Manage account subscriptions (membership fees)
⦁ Handles a high volume of continuous emails and gathers needed information in a timely
⦁ Maintain timeservice, quality and production goals using good work queue management and
customer service skills
⦁ Maintain a high level of customer service skills.
⦁ Performs multiple tasks simultaneously.
⦁ Perform both individually and as a team to meet daily production expectations
⦁ Use appropriate judgement before answering concerns regarding customer issues
Altisource Position: Code Compliance Specialist (December 12, 2016 – Present)
⦁ Handles high volume of emails from customers, City officials, code enforcers, police officers,
lawyers (anyone related to real estate matters)
⦁ Communicates with Law/code enforcers most of the time
⦁ Issue work orders to the local contractors for building/property maintenance and repairs
⦁ Make sure that every asset is in good condition before marketing
⦁ Communicates with team mates outside the country most of the time since the nature of work
requires team work (not only locally, but globally) to complete one task.
⦁ Decision making skills whether a property needs to be sold as is as soon as possible or needs
more time before marketing
Secondary Level Patnubay Academy
Tertiary Level Bachelor of Science in Business Administration
Major in Marketing Management
San Sebastian College Recoletos de Cavite
Language Skills: English and Filipino
Technical Skills: Computer Literate, Inventory management and control, Clerical, Customer Service, Data
Entry Skills, Listening, Phone Skills, Verbal/Communication, Problem Solving, Multitasking
Civil Status: Single
Birthday: Dec. 29, 1994
Birthplace: Cavite City