Kaori Tanaka Customer Service

Customer ServiceData ManagementInventorymarketingreal estatewordpress

Career Objective:
To join a company where I can improve my knowledge and skills as well as my confidence and to be a part of
the company’s success
Work experience:
Internship: Driven Marketing Inc. (300 hours)
JIM Bldg. Unit 302 Tanza Trece Road, Corner Soriano Highway Tanza, Cavite
⦁ Makes audio visual presentations to the clients
⦁ Recruitment
⦁ Dispatching information about the product to potential customers
SM Appliance Centre (Apr.2014 – Mar. 2015)
Position: Inventory Clerk
⦁ Securing company assets on a day to day basis
⦁ Directly involved in monitoring transactions
⦁ Responsible in tracing discrepancies
⦁ Daily inventory of items
⦁ Key holder for high value assets/items at the warehouse
⦁ Warehouse assistant reliever: Responsible for monitoring stocks for
Transfer to other branches and dispatching of items
Convergys  Position: Customer Support Advocate (Apr.2015 – Dec. 2015)
⦁ Determines requirements by working with customers
⦁ Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems.
⦁ Enhances organization reputation by accepting ownership for accomplishing new and different requests;
exploring opportunities to add value to job accomplishments.
⦁ Keeps equipment operational by following established procedures; reporting malfunctions.
⦁ Answers inquiries by clarifying desired information; researching, locating, and providing information.
⦁ Establishing long term relationship with the customer
⦁ Make sure that every issue is resolved before the call ends
⦁ Providing world class customer service to the customers at every cost
Position: Email Support Representative (January 2016 ­ November 2016)
⦁ Account: Animal Jam (National Geographic for kids) – an online game used by most American
kids in their biology/science class. (Most of the emails are from the teachers/parents)
⦁ Use Zendesk as a tool for answering emails.
⦁ Moderates the game (monitors in­game activities of the players)
⦁ Manage account subscriptions (membership fees)

⦁ Handles a high volume of continuous emails and gathers needed information in a timely
⦁ Maintain time­service, quality and production goals using good work queue management and
customer service skills
⦁ Maintain a high level of customer service skills.
⦁ Performs multiple tasks simultaneously.
⦁ Perform both individually and as a team to meet daily production expectations
⦁ Use appropriate judgement before answering concerns regarding customer issues
Altisource  Position: Code Compliance Specialist (December 12, 2016 – Present)
⦁ Handles high volume of emails from customers, City officials, code enforcers, police officers,
lawyers (anyone related to real estate matters)
⦁ Communicates with Law/code enforcers most of the time
⦁ Issue work orders to the local contractors for building/property maintenance and repairs
⦁ Make sure that every asset is in good condition before marketing
⦁ Communicates with team mates outside the country most of the time since the nature of work
requires team work (not only locally, but globally) to complete one task.
⦁ Decision making skills whether a property needs to be sold as is as soon as possible or needs
more time before marketing
Educational Attainment:
Secondary Level Patnubay Academy
Noveleta, Cavite
Tertiary Level Bachelor of Science in Business Administration
Major in Marketing Management
San Sebastian College Recoletos de Cavite
Language Skills: English and Filipino
Technical Skills: Computer Literate, Inventory management and control, Clerical, Customer Service, Data
Entry Skills, Listening, Phone Skills, Verbal/Communication, Problem Solving, Multi­tasking
Personal Data:
Religion:        Catholic
Civil Status:   Single
Height:           5’4
Weight:          150lbs
Birthday:       Dec. 29, 1994
Birthplace:     Cavite City
Nationality:    Filipino


2010 -2014 Bachelor of Science in Business Administration major in Marketing Management at San Sebastian College Recoletos de Cavite