KAREN FE ANQUILLANO GUTIERREZ
#167 Blk. 6 Ramonal Village, Camaman-an
Cagayan de Oro City, Philippines 9000
HP: +639975085864
Landline: 8500274
Email: [email protected]
SKILLS SUMMARY
13 years of career experience in customer services operations, inventory, human resource, management and finance in the areas of hospitality and restaurant business.
NC2 Food and Beverage Passer – TESDA Occupation Qualification and Certification System
NC2 Housekeeping Passer – TESDA Occupation Qualification and Certification
System
Certification of Participation in Table Setting for two with center piece Set – Up
Teaching Experience on Food Service Management to Tertiary Students
EDUCATIONAL QUALIFICATION:
Bachelor of Science in Technical Teachers Education (Food Service)
June 2011 – October 2012
University of Science and Technology of Southern Philippines (formerly Mindanao University of Science and Technology)
Claro M. Recto Avenue, Lapasan
Cagayan de Oro City, Philippines 9000
Technical Diploma, Major in Food Service Management
June 2001 – March 2004
University of Science and Technology of Southern Philippines (formerly Mindanao University of Science and Technology)
Claro M. Recto Avenue, Lapasan,
Cagayan de Oro City, Philippines 9000
WORK EXPERIENCE:
Hotel Manager (February 2016 to present)
Bed and Breakfast by Budgetel
Corrales Ext. Cagayan de Oro City
Heads and manage 30 operation staff from front desk, housekeeping department and maintenance.
Maintain and set quality standards and operation procedures for customer service and satisfaction that leads to increased sales
Supervises and monitoring of the daily operations cash flow.
Assistant Restaurant Manager (February 2015 to February 2016) (1yr)
Mesa Filipino Moderne Restaurant
Centrio Ayala, Cagayan de Oro City, Philippines 9000
Manage 30 staffs on the daily operations and service standards
Monitors and report daily operations inventory
Assist in the marketing promo and initiatives to increase sales.
Kitchen Supervisor (November 2012 to January 2015) (3yrs)
Mesa Filipino Moderne Restaurant
Centrio Ayala, Cagayan de Oro City
Philippines 9000
Supervision of 15 cooks and kitchen staff with regards to daily scheduling, manpower management, proper cleanliness standards, proper cooking procedures and safety practices.
Supply provisioning and purchase, logistics inventory, regular equipment maintenance and waste removal.
Implementations of strict food quality serve to customers in coordination with Head Chef in the kitchen and dining area.
Service Supervisor (December 2008 – May 2011) (2yrs)
La Vetta Winebar and Restaurant
Limketkai Strips, Cagayan de Oro City
Philippines 9000
Supervise 20 staffs in the proper customer service standards, customer satisfaction, rational work shifts and food product marketing.
Assist Cashier in the daily sales income and finances.
Serves as head organizer for special events requested by individual and corporate customers.
Senior Service Staff (May 2005 – November 2008) (3yrs)
Cucina de Oro, Chicken Ati –atihan Restaurant
Limketkai Drive, Cagayan de Oro City
Philippines, 9000
Team lead in the preparation of dessert and promoting it to customers.
Assist Chef in the quality control and food preparation before it is serve to customers.
Service Crew (May 2004 – May 2005) (1yr)
Butcher’s Best Barbeque Restaurant
Corrales Hayes St. Cagayan de Oro City
Philippines 9000
Food attendant – taking orders and serving customers on their needs.
Beverage Dispatcher – in charged in beverage inventories and preparing drinks for customer’s orders.
Cashier – accepting payments and reporting the cash sales on the supervisor.
Junior Room Attendant (November 2003 – February 2004) (3months)
Dynasty Court Hotel
Tiano corner Hayes St. Cagayan de Oro City,
Philippines 9000
Room maintenance and housekeeping operations.
Assistance in event management and other hotel activities.
PERSONAL DATA:
Date of Birth : September 01, 1984
Age : 34 years old
Sex : Female
Citizenship : Filipino
Language : English and Filipino
Hobbies : Singing and Guitar playing
Skills : Efficient in Microsoft Word and Excel, Payroll
Accounts and Data Entry
REFERENCE:
Mr. Samuel Lorena
Restaurant Manager
Mesa Filipino Moderne
Centrio Ayala, CDO
09359499151
The General Manager
Sir/Madam:
I was informed from a credible source that you were accepting applications for your future references. Your institution is a place where I can excel and develop my capabilities to do the job. In connection with this, I would like to apply for a position that would best commensurate my qualification.
I am Karen Fe Anquillano Gutierrez, 34 years old, residing at #167 Block 6 Ramonal Village, Camaman-an, Cagayan de Oro City. I am a graduate of a 3 – year Technician curriculum Major in Foodservice Management and finished a degree taking up Bachelor in Technical Teachers Education at University of Science and Technology of Southern Philippines (formerly Mindanao University of Science and Technology).
I have 13 years of total experience in hospitality and restaurant operations since 2004. My job experience varies in the areas of staff supervision, daily operations, food preparation, inventory, quality control, customer service and dining arrangement. My current role in the company also allows me to be very detailed especially in food quality, cleanliness and efficient work rotation of staff to ensure productivity.
I can assure you that I can handle responsibilities efficiently and can work with pressure. I would be very grateful if you can grant me an interview at your convenience. Please call or text me on this number +639975085864. I look forward to seeing you one of these days.
Respectfully yours,
KAREN FE A. GUTIERREZ