Karl Anderson B. Taleon
E. Taleon Street, Sta. Cruz, Laguna
Philippines 4009
Mobile: +639173269666

E-mail: [email protected]

Objective

To acquire and enhance my knowledge that would lead my career grows to the road of achieving greater excellence and to be able to contribute my abilities and skills in a company that I will work with.

On-the-job training

November 2003 to March 2004: National Museum of the Philippines

Job Experience

Souq Al Wakra Hotel Qatar by Tivoli
Al Wakrah, Qatar
March 2018 to March 2019

• Working as Reservations Agent – responsible in making reservations from guests through telephone calls and emails.
• Assisting online travel agents in managing their reservations, packages and requests.
• Worked for Banana Island Resort Doha by Anantara for 2 months in their reservations department for cross exposure

Intercontinental Hotels Group (IHG)
27th 28th and 29th Floors Tower 2 of RCBC PLAZA, Makati City
March 2006 to January 2018

Global Technology Support
• Global Technology Support Agent– the new Merlin Support Line for IHG
• Assisting Corporate and Hotel Users with their access for Merlin system and their email access thru calls and online email support
• Assisting users with their Password Reset issue
• Handling escalations from hotels needing immediate assistance/resolution.
• POC (Point Of Contact)/Officer In Charge whenever Team Managers are out for off-site meeting/planning. Directly communicating with our Secondary Level of Support based in the USA, UK and India
• Level 1 Support for HOLIDEX System – assisting hotels in navigating the system, balancing their room counts and assisting them in creating group blocks.
• Also assisting Travel Agent with their registration online and how to make a reservation for their clients and for themselves.

RFH Helpdesk (Request For Proposal)
• Assisting Sales Agents/Sales Managers/General Managers in answering their RFP’s worldwide
• Assisting Key Account Directors in creating the actual RFP’s to be forwarded to hotels worldwide.
• Using the IHG RFP tool from Lanyon System
• Handling escalations from Key Account Directors and Sales Associates/hotels needing immediate assistance/resolution.
• Assisting the Rate Loading Team in modifying information using the HOLIDEX tool.
• POC (Point Of Contact)/Officer In Charge whenever Team Managers are out for off-site meeting/planning.

E-Masters
• Answering e-mails from clients/guests having query/problems making reservations or navigating the IHG site.
• Answering calls, chats and emails for Merlin Support, RFP Helpdesk, Best Price Guarantee (formerly Lowest Internet Rate Guarantee) and Internet Support for hotels.
• Handling escalations from guests/hotels needing immediate assistance/resolution.
• POC (Point Of Contact)/Officer In Charge whenever Team Managers are out for off-site meeting/planning.

Philippines Reservation Office (PHLRO)
• Making hotel room reservations for InterContinental Hotels, Crowne Plaza, Holiday Inns (Holiday Inn Full service, Holiday Inn Express, Holiday Select, Holiday Inn Garden Court, Sunspree Resort), Staybridge Suites, Candlewood Suites and Hotel Indigo worldwide.
• Enrolling guests staying at our hotel for the IHG Rewards Club Membership (formerly Priority Club) that will let them earn points for every hotel stays.

Advanced Contact Solutions (ACS)
LISP I Cabuyao, Laguna
December 2004 to January 2006

• Answer calls for Globe and Touch Mobile subscribers (Telephone Company in the Philippines)

• Also answer calls for Autoloadmax and Share a-Load(services for Globe and Touch Mobile)

• Also trained to modify certain services like manual activation/extension/termination of International Roaming Service for prepaid subscribers, manual activation of Voice Mail Service, Ring back Tone and Resetting of Call Barring Password, etc.

Academics

Tertiary : University of the East
Claro M. Recto St., Sampaloc, Manila Philippines
Bachelor of Science in Biology
March 2004

Secondary : Union College Integrated Preparatory School (UCIPS)
M.H. Del Pilar St., Sta. Cruz, Laguna Philippines
March 2000

Primary : Santisima Cruz Elementary School
Sta. Cruz, Laguna Philippines

Skills

Computer literate (Microsoft Office: Word and Excel, Adobe, Power Point).

Personal

Age : 35
Date of Birth : 5th of September 1983
Place of Birth : Pagsanjan, Laguna
Sex : Male
Citizenship : Filipino
Status : Single
Religion : Iglesia ni Cristo