KARREL H. ADAL
Block 5 Lot 20, Lessandra Homes, Brgy Kaypian, San Jose del Monte City, Bulacan Philippines, 3023
Mobile +639369217289
email: [email protected]

PROFESSIONAL SUMMARY
A Competent IT Senior Analyst, well-versed in setting up hardware and software components for users, as well as managing and supporting small and major projects. Effectively optimize systems to address dynamic needs, improve collaboration and strengthen security. Desire to offer expertise gained over 11 years of related experience.
SKILLS
Technical Understanding End User Support MS Office
Client Management Troubleshooting / Diagnostics Client needs assessment
Technical Analysis Documentation and Reporting Audio Visual systems
Data Center Incident Management Asset Inventory
Offline Asset Inventory Antivirus
WORK HISTORY
IT Senior Analyst | 02/2014 – Present
HCL Technologies Philippines – Taguig City NCR (Client: Deutsche Knowledge Services)
• In Charge of daily Audio Visual operations, including support, troubleshooting & maintenance.
• Monitors daily AV devices installed on premises
• Collaborates with Global and Regional AV counterparts for Global/Regional town halls and other events that require inter-connectivity
• Caters to requests, concerns and issues raised by clients with regards to AV matters
• Desk-side Support, working on solving issues, troubleshooting incidents and requests raised by clients. And updating/closing tickets raised by clients.
• Installs hardware and software as per clients and business requirements
• Works with local Inventory team in maintaining IT assets inventory
• Works with local IT team for any projects or tasks raised by clients for timely, orderly and quality assured services.
• Collaborates with Global and regional support groups for issues and requests that needs to be escalated to other support group.
IT Support Specialist | 11/2013 – 12/2013
Brunel – Makati, NCR (Client: Johnson & Johnson Phils)
• Worked with Project team for the migration of client’s machines OS form Win XP to Win7
• Coordinated schedules and technical work order instructions to local IT support for backing up of data, migration of OS, software installation, and deployment of migrated machines
• Building of new machines to be migrated and deployed to clients
• Worked with the project team for the completion of the project in a timely and quality assured manner.
Network/Cabling Support Engineer | 08/2008 – 08/2013
Lantro Phils. Inc – Pasig, NCR (Client: Deutsche Knowledge Services)
• Supervised Structured cabling Projects (2 Production sites and 1 disaster recovery site) for providing excellent customer service to client
• Established, repaired and optimized networks by installing wiring, cabling and devices
• Worked with Local Desk-side support to resolve simple, major and complex problems, improve operations to provide exceptional customer service.
• Maintained in-house Structured Cabling and network devices on Data Centers for 2 back-end production sites and 1 disaster recovery site.
• Collaborated with service providers, regional and global network teams for implementation of changes to network , configuration, troubleshooting and other requirements made by the client.
Managed Printer Admin
• Managed Multi-Function Printers, including consumables monitoring, replenishment and inventory
• Investigated and corrected problems with printers, copiers and other peripheral devices
• Provided thorough support and problem resolution to special configuration requests for Fuji Xerox DocuCentre MFDs and HP LaserJet MFPs
• Collaborated with service providers, regional and global support teams for configuration, troubleshooting and other special tasks required by the client.
Service management Analyst
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
• Documented procedures and business processes and shared information with appropriate stakeholders
• Collaborated closely with upper management to drive strategy through development and implementation of new processes
• Responded to client’s specific business requirements such as special projects on software, hardware and other IT related aspects
• Worked closely with Project Managers for the planning, coordination, support and execution of some major and complex projects such as (Annual Power Down/Up activity, Voice Infra Upgrade, Network Links upgrade, systems commissioning and many more.)
• Worked with Incident/Problem Management team to solve problems/ incidents/ outages in network and applications, collaborating with different team and service providers concerned.
• Worked with local, regional, and global teams in the implementation of different projects/changes to data/voice, network, servers and applications infrastructures
EDUCATION
Eastern Samar State University – Borongan City, Eastern Samar, Philippines | Bachelor of Science
Computer Engineering 2007