Katherine Tiffany D. Ragay

Contact #: (968)79855192 / (63) 9163345653

Email Address: [email protected]

EXPERIENCES:

Editorial Project Manager

SPi Global

Dumaguete City, Philippines

March 2016 – August 2019

·         Managed the overall production of a book/title for Pearson Higher Education

·         Liaised with stakeholders from Pearson, book authors, and production project managers via email, phone, and online  conferences

·         Ensured that deadlines are met and all products, print and digital, are posted on time

Customer Service Representative

Qualfon Phils. Inc.

Dumaguete City, Philippines

November 2010 – March 2016

·         Assisted callers in activating and reactivating prepaid phone services over the phone

·         Performed troubleshooting to fix customers’ phone and data services

·         Provided information about the services offered by the company to possible customers

·         Answered all questions from current clients about the services being provided to them

Customer Service Representative

Teletech

Dumaguete City, Philippines

May 2010 – November 2010

·         Assisted customer in understanding their billing statements for their internet and cable services

·         Provided assistance in reinstating clients services

·         Offered for sale other cable channels to current and potential clients

Technical Support Representative

Convergys Corporation

Bacolod City, Philippines

September 2009 – December 2009

·         Helped customers in setting up their computer’s internet connection with the use of a modem/router

·         Provided technical support to clients with data connection issues via modem/router

·         Aided customers in accessing and managing their emails through their computers

Travel Specialist/Representative

Aegis People Support Inc.

Cebu City, Philippines

October 2008 – March 2009

·         Handled flight, hotel and vacation package bookings for Expedia clients

·         Facilitated customers in booking their flights, hotels and vacation packages online via the Expedia website

·         Cancelled and changed flight, hotel and vacation package reservations for all Expedia clients

·         Responded to customers queries about their flights, hotel accommodations and vacation packages

Quality Assurance Staff/Proofreader

SPi Global

Dumaguete City, Philippines

September 2006 – October 2008

·         Examined proofs carefully to find errors in style and layout based on the journal’s standard style sheet

·         Identified and marked these errors for editing through typesetting

·         Ensured that there is consistency in presenting and lay outing images, table captions and their labels

·         Collated and carried out author’s special instructions and changes

·         Made sure that the proof is quality checked and ready for publication

EDUCATION:

COLLEGE

Bachelor of Arts in Political Science

June 1995 –March 2000

SILLIMAN UNIVERSITY

SECONDARY

Silliman University High School

June 1990-March 1994

Silliman University

SKILLS:

COMMUNICATION

·         Proficient in the English grammar (written and verbal)

·         Exceptional listener and communicator who effectively conveys information verbally and in writing

·         Experienced in communicating with variety of people

COMPUTER

·         Has knowledge in computer programs like Microsoft Word, Microsoft Excel, Powerpoint and Email

·         Familiar with some operating systems

PROFESSIONAL PROFILE

·         Able to assess or analyze a situation, seek better perspectives, and address important issues

·         Is highly motivated, can easily adaptand able to perform well in high-pressure environments

·         Can work well with others in a professional manner in achieving a common goal

·         Very innovative and quick in solving problems

·         A dependable and responsible person

·         Is willing to learn and confident enough to do any tasks given

CERTIFICATES:

Silver Leadership Training

SPi Global

Dumaguete City, Philippines

Bronze Leadership Training

SPi Global

Dumaguete City, Philippines

Basic Culinary Arts

NC II – TESDA

Teamskills School for Culinary Arts and Hospitality Management

Dumaguete City, Philippines

Bread and Pastry Production

NC II – TESDA

Teamskills School for Culinary Arts and Hospitality Management

Dumaguete City, Philippines

REFERENCE:

Available upon request