Kathleen Brattinga

780-297-7342 | [email protected] | linkedin.com/in/kathleen-brattinga

Highlights of Qualification

–          5 years of library experience

–          Strong time management and organization skills

–          12 years of customer experience

–          Working in team settings and independently

–          Friendly and professional appearance

Education

MacEwan University: Library and Information Technology Diploma (2014- 2016)

MacEwan University: Bachelor of Arts – History Major (2011- Present) interrupted to pursue LIT

Relevant Work Experience

University of Alberta/Rutherford Library: Interlibrary Loans Assistant (August 2017-March 2018)

–          Responded to customer inquiries in person, on the phone, and through email

–          Performed NEOS catalogue, external library catalogue, and internet searches

–          Familiar with several individual library loans policies

–          Demonstrated goal-oriented mindset by independently executing a reserves project

o   Collaborated with stakeholders to create and implement new procedures

o   Successfully trained staff

o   Created new training documentation

o   Conceived efficient new procedures for adding items to and removing them from Reserve Rooms

o   Implemented system for textbook donations

–          Gained familiarity with non-roman scripts and foreign languages

–          Processed reserve items according to demand

–          Demonstrated reliability by ensuring correct implementation of Canadian copyright laws

–          Performed orders of reserve items on patrons’ behalf

–          Proven flexibility by tending to reserve rooms in different locations all over campus

MacEwan University – John L Haar Library: Library Assistant (May 2017-June 2017)

–          Integrated books from Center for the Arts Library into collection at John L. Haar Library

–          Created additional storage space by reorganizing the library’s CD collection

–          Staffed Borrower Service Desk according to demand, assisting patrons

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MacEwan University – Center for the Arts Campus: Library Technician II (2016-2017)

–          Convey complex information in an understandable way by supporting clients with technical issues

–          Successfully completed book processing duties in a timely fashion

–          Offered research and database support for students and staff

–          Demonstrated reliability by independently completing closing duties

–          Executed interlibrary loan requests

–          Maintained reserve areas clean and in order

Provincial Archives of Alberta: Archive Assistant (Summer 2014)

–          Catalogued a total of 120 meters of archival materials, demonstrating great work ethics resilience

–          Processed different kinds of material

–          Significantly improved research tools and usability for clients

–          Acquired techniques for proper identification, handling, and storage of textual, audio, video, and film materials

–          Performed data entry utilizing Microsoft Office

Diverse locations: Cook (2007-2013)

–          Demonstrated outstanding leadership skills overseeing a team in a time sensitive and high-pressure environment

–          Diligently trained new staff members

–          Ensured the implementation and correct execution of all safety and food security guidelines

–          Guaranteed customer safety by preparing meals according to individual allergy and dietary needs

–          Delivered high quality service to ensure complete customer satisfaction

Volunteer Experience

Government of Alberta: Practicum Student, Treasury Board and Finance (2016)

Greater Edmonton Library Association: Prison Project Volunteer (2015-2016)

MacEwan University: Student Observer (2015)

Museum Assistant: Museum Assistant (2015)

Brain Care Center: Administrative Volunteer (2015-2016)

C.W. Sears Elementary School: Library Volunteer (2015)

Intellectual Freedom Fighters: President/Creator (2014-2015)

Strathcona Composite High School: Library Volunteer (2013-2014)

Diverse locations: Cook (2007-2013)