Education

2003 - 2007 Bachelor of Science in Electronics and Communications Engineering at Colegio San Agustin - Bacolod

2000 - 2003 Electronic Technology at Technological University of the Philippines

1996 - 2000 Seconday Education at Colegio San Agustin - Bacolod

Experience

May 18 2018 - present Network Engineer at Telin (PT Telekomunikasi Indonesia International)

Description of Duties & Responsibilities
Data Centres
• Manages and operates Telin Singapore Data Center.
• Responsible for structured cable installation at Data Center
• Maintain the stock inventory item required for the cross connect; such as utp/fiber patch cord; utp/fiber panel; pig tail, multi core cable, fiber adapter, utp module, fiber module.
• Responsible for the testers: UTP tester, fiber tester, OTDR.
• Maintain office network, such as Firewall, Access Point, IP phone
• Maintain Data Center Security and BMS network (CCTV, Card Access, TOU)
• Manage the provisioning and maintenance of colocation network services such as DIA, IP Transit, EPL, IPLC
• Responsible for the works carried out at Global Switch, Equinix, Telin-3 and Changi Data Center. This includes provisioning, maintenance, cable installation and based on specific customer requests and Telin Infrastructure.

Network Provisioning
• Provides provisioning support and technical guidance for both new orders and existing circuits to ensure successful completion and smooth maintenance as required by customers
• Performs end-to-end testing of fundamental circuits (DIA, EPL, EOSDH, LLC, IPLC, IPVPN, GPON, MPLS & BGP) for proper monitoring and evaluation of speed, connectivity, and quality.
• Create and update network diagrams for all provisioning
• Manages Service Completion Document for completed provisioned orders
Network Planning and Operation
• Manages, configures, operates and maintains Telin Singapore network equipment – DWDM, SDH, Metro-E, Switches & Routers (CISCO, Juniper, Extreme network), Carrier Ethernet (Raisecom)
• Provides technical support, maintenance, installation, troubleshooting, configuration, system testing, and documentation of the circuits that has been provisioned
• Manage AAG, BSCS and IRU capacity
• Update capacity for network equipment and cross connect patch panel at Equinix, Global Switch and Telin Data Center
• Liaise and coordinate with vendors on troubleshooting network equipment. This includes faulty equipment repairs and replacements (RMA)
• Supervises vendor maintenance and implementation work
• Work closely with vendor on the network expansion and improvement. This includes expansion projects and software bug patches

May 2014 – Dec 2017 MACD / Network Engineer at TPG Telecom

 Provision existing network on Provider Edge and Customer Edge Routers based on change request (i.e Routing changes, Access Lists, DHCP, Netflow, Port Forwarding, speed upgrade/downgrade, service termination, etc.)
 Provision existing TPG-Managed Firewall via Fortinet based on change request (i.e Policy changes, NAT, IPsec, SSL, Web/Email/Packet filtering, Log and Report, etc.)
 Provision existing add-on services such as Mail Hosting, DNS, Quality of Service, etc.
 Troubleshooting, creating, and updating firewall policies
 Creating, implementing, and maintaining network documentation
 Maintain customer network diagram.
 Monitoring and supporting the company’s network security and data center networks
 Maintain monitoring system such as CACTI and Nagios.
 Respond to technical inquiries from customers and other internal department.
 Analyzing and resolving customer network issues related to provisioning changes.
 Designing and directing system configuration and installation to accommodate network needs of customers.

Sep 2013 – Apr 2014 Access Testing Engineer at TPG Telecom

Access Testing Engineer’s role is to solely ensure and prove all MBE delivered services are functioning in compliance to the standard AAPT service delivery specification.
 Administers service jumpering and equipment installation and performing onsite testing with the attending technician.
 Attends to technician/contractor call and provide testing needs to prove service delivery to the premise.
 Manages CPE/NTU configurations and installations both on trunk end and tails.
 Ensure Layer 2 / Layer 3 connectivity between AAPT and customer’s network.
 Analyses delivered service and adjust specifications as needed to meet SLA.
 Troubleshoot services and all link related difficulties.
 Manages DSLAM configurations.
 Review service designs and builds to meet required specifications
 Perform adding, changing and deleting of ULL/pairs.
 Perform CFM testing to prove E-Line and E-LAN services are effectively delivered and are connected to their corresponding linking service/s.
 Perform RFC testing to prove Carrier Grade Ethernet services are delivered within specifications.
 Liaising with all concerned department that will contribute to the completion if an issue occurred on or after the project underwent service jumpering.
 Logs fault to Third Party Carriers / Providers should the service/s is/are proven to be faulty.
 Dispatches technicians/contractors as needed as a follow up to an unsuccessful initial installation attempt.

Dec 2012 – Aug 2013 Service Delivery Engineer – Technical Specialist at TPG Telecom

 Provisioning of service request.
 Initiate service orders to suppliers upon customer’s approval
 Coordinate service completion with carriers and liaise all provisioning matters that customer requires
 Organizing the rollout of required/ordered equipment and confirming its receipt
 Configure managed routers to attain customer’s needs and expectations
 Provide timely update to Project Managers to inform customer of service progress and developments along the delivery stages.
 To be the focal point of all communications with the customer while and/or after the jumpering stages of the delivery of the service/s.
 Administers service jumpering and equipment installation and performing onsite testing with the attending technician.
 Liaising with all concerned department that will contribute to the completion of the issue being reported after the project is endorsed for jumpering and beyond.
 Troubleshoot services and all link related difficulties.
 Organize and manages service cutovers.

 Post provisioning follow-up to ensure the service was delivered to the customer’s satisfaction.
 Develop plans to improve process for more productive outcome.
 Promotes team environment by assisting and training colleagues of new procedures to follow and product technology to deliver.
 Pioneered Fibre and permanent service deliveries in Manila

Oct 2011 – Nov 2012 Service Delivery Manager at TPG Telecom

 The focal point of all communications with the customer during the project delivery schedule.
 Responsible for the ordering of any/all access tails and CPE.
 Co-ordination of the network configuration through the Provisioning Engineers.
 Co-ordination of third party installers as required.
 Liaise with Wholesale / Direct Customer to arrange cutovers and jumpering of service/s with End Users.
 Organize service cutover usually with CEOs, Directors, I.T. Consultants and / or Project Manager counterpart
 Configure customer equipment for connectivity tests.
 Post provisioning follow-up to ensure the service was delivered to meet if not exceed customer’s expectations.

Jul 2011 – Sep 2011 Service Delivery Coordinator at TPG Telecom

 Responsible in sending ETA to the customer
 Scheduling a technician to do jumpering and equipment installation, to complete the job after the carrier installation.
 Looking for an external technician if no inhouse tech is available
 Making sure that the tech attended on the said job schedule
 Doing sign off for QA
 Doing trainings and provide develop plans to improve the process.

Jan 2011 – Jun 2011 Floor Support at TPG Telecom

 Provide assistance to Level 1 staff
 Took supervisory call
 Take over the team if team leader is not around
 Conduct real time coaching session with the staff if there is technical problem
 Conduct training if there is new technical process
 Reporting to the Operation Manager twice a week in regards with the team Statistics and staff individual performance
 Submit an end of the report everyday
 Submit an attendance report in the absence of the team leader
 Coordinate technical problem with the other department if needed

Aug 2010 – Dec 2010 Senior Technician at TPG Telecom

 Provides assistance and technical know-how on how to setup internet connections, dial-up setup, network connection, modem configurations, installation of new software and hardware
 Guides the end-user to configure : browser and mail configurations
 Perform outbound calls to provide technical assistance

Jan 2010 – Jul 2010 Technical Support at TPG Telecom

 Provides assistance and technical know-how on how to setup internet connections, dial-up setup, network connection, modem configurations, installation of new software and hardware
 Guides the end-user to configure : browser and mail configurations
 Perform outbound calls to provide technical assistance