Objective: With over nine (9) of experience, I am a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to the company’s success and to increase its profitability.
1. Problem solving skills with a keen eye for detail.
2. The ability to work efficiently under pressure.
3. The ability to help employees overcome their weak areas and use it as a
strong point in their day to day work activities.
1. Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
2. Top Agent award
3. Best Voice
4. 4 First Contact Resolution award
5. Trophy for top Performer for the year
1. Worked with over 80 programs at once in tandem to resolve customer issue.
2. Communicated with customers via chat, Email and Voice Simultaneously.
Amazon Seller Support (Call Center)
*Subject Matter Expert
(Offer support for Amazon.com sellers by assisting with customers orders,
Updating the sellers’ Inventory, assist with payment issues, guide sellers
on how to maintain a good account and prevent their account from being
Royalton White Sands Resorts and Spa
(Assist Guests’ with check-Ins, Handle Guests’ quires and direct to relevant departments. Have development and coaching sessions on how to handle Guests’ and their complaints).
(December 2011-Feburary 2014)
AT&T Prepaid- Mobile Support (Call Center)
*Subject Matter Expert (SME)
*Customer Service Representative
Monitor agents’ calls, Coach agents on good call quality, Motivate agents on how to deliver great Customer service, do daily huddles to keep agents updated on new products and share best practices.
Train new hires on tool usage, educate them on the products to gain product knowledge how to handle calls professionally and handling irate Customers while still displaying an (“I CAN HELP YOU ATTITUDE”).
(October 2010-December 2011)
Stratus Financial Company Limited
Organize weekly sales report for the sales department to track product success. Create new processes and
systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned
reputation for Exceeding sales goals. Set Buying and Selling Rates for US, UK, CA and Euro.
(April 2008-August 2009)
Sherwin-Williams Company Ltd.
Customer Service Representative/Mixologist
Assist customers with their requests and mixing custom colours.
Ant and Bee Corporation (Call Center)
Recruiting Assistant for Monster.com
Assisting client in finding jobs for qualified candidates in Canada, United
States of America and the UK.
(December 2005- December 2006)
National Assets & Recovery Services (Call Center)
Customer Service Representative
Assisting clients with membership problems, retaining customers, code
Calling. Retaining customers by offering additional services such as discount
rates, promotional services and temporary hold on their membership.
(September 2004-November 2005)
Declan Real Estate:
Receptionist & Real Estate Agent
Arranging open houses, Set Market list, Setting Property value
Making and receiving telephone calls, Filing, Making appointments and
2011 University of the West Indies (UWI)
2006 Birdseye Institute of Technology
Certificate (Microsoft Word Advance)
2005- 2006 Kenilworth HEART Academy (Business Admin.)
200o-2004 Muschette High School
High School Diplomna