Kaylah Clayton Customer Service Expert

Trelawny, Jamaica
: I am highly experienced in computers and the Internet using Microsoft Office WordActive listening skills and Strong organizational skills.ExcelI am an Adaptive team player with an energetic work attitudeMicrosoft OfficeOutlook and Lotus Notes. I am a Customer service expert with Telecommunication skillsPower point)

Objective:  With over nine (9) of experience, I am a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to the company’s success and to increase its profitability.


Core Strength:

1. Problem solving skills with a keen eye for detail.

2. The ability to work efficiently under pressure.

3. The ability to help employees overcome their weak areas and use it as a

strong point  in their day to day work activities.



Customer Service:

1. Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

2. Top Agent award

3. Best Voice

4. 4 First Contact Resolution award

5. Trophy for top Performer for the year


Multi-tasking :

1. Worked with over 80 programs at once in tandem to resolve customer issue.

2. Communicated with customers via chat, Email and Voice Simultaneously.




Amazon Seller Support (Call Center)

*Lead Program

*Subject Matter Expert

*Consultant (Email/Phone)

(Offer support for sellers by assisting with customers orders,

Updating the sellers’ Inventory, assist with payment issues, guide sellers

on how to maintain a good account and prevent their account from being



(April 2014-November2014)

Royalton White Sands Resorts and Spa


* Concierge

*Marketing Representative

(Assist Guests’ with check-Ins, Handle Guests’ quires and direct to       relevant departments. Have development and coaching sessions on how to handle Guests’ and their complaints).


(December 2011-Feburary 2014)

AT&T Prepaid- Mobile Support (Call Center)



*Subject Matter Expert (SME)

*Customer Service Representative

Monitor agents’ calls, Coach agents on good call quality, Motivate agents on how to deliver great Customer service, do daily huddles to keep agents updated on new products and share best practices.

Train new hires on tool usage, educate them on the products to gain product knowledge how to handle calls professionally and handling irate Customers while still displaying an (“I CAN HELP YOU ATTITUDE”).


(October 2010-December 2011)

Stratus Financial Company Limited


Organize weekly sales report for the sales department to track product success. Create new processes  and

systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned

reputation for Exceeding sales goals. Set Buying and Selling Rates for US, UK, CA and Euro.


(April 2008-August 2009)

Sherwin-Williams Company Ltd.

Customer Service Representative/Mixologist

Assist customers with their requests and mixing custom colours.


(December 2006-June2007)

Ant and Bee Corporation (Call Center)

Recruiting Assistant for

Assisting client in finding jobs for qualified candidates in Canada, United

States of America and the UK.


(December 2005- December 2006)

National Assets & Recovery Services (Call Center)

Customer Service Representative

Assisting clients with membership problems, retaining customers, code

Calling. Retaining customers by offering additional services such as discount

rates, promotional services and temporary hold on their membership.


(September 2004-November 2005)

Declan Real Estate:

Receptionist &  Real Estate Agent

Arranging open houses, Set Market list, Setting Property value

Making and receiving telephone calls, Filing, Making appointments and



Educational Background:


2011                      University of the West Indies (UWI)

Supervisory Management


2006                      Birdseye Institute of Technology

Certificate (Microsoft Word Advance)


2005- 2006          Kenilworth HEART Academy (Business Admin.)

NVQJ Certificate

200o-2004            Muschette High School

High School Diplomna