Ajayi Kayode Augustine
D.O.B.: 08-Dec-1991
State of Origin: Ekiti State
State of Residence: Lagos State
Religion: Christianity
Residential Address: 15, Adeola Odusanya Close, Alagbado, Lagos
Mobile: 08167971613
Email: [email protected]

PROFILE
A diligent and enthusiastic customer service representative and marketing executive specialist with 4+ years experience in sales and customer service support roles within retail, telecommunication and insurance company. With a friendly and approachable persona, I am able to elicit customer/client needs in order to advice on appropriate purchase and solutions.
OBJECTIVE
To always be at my very best in all my undertakings and constantly strive for excellence with the drive to be professionally distinct in the realization of the organizational goals through hard work, honesty and integrity.
EDUCATION
University of Ilorin, Ilorin ,Kwara State NIGERIA
Bachelor’s degree Linguistics, July 2014
GPA: 3out of 5 with honors (Second Class Lower Division)

St. Augustine Comprehensive High School, Oye-Ekiti, Ekiti State Nigeria
Senior Secondary School Certificate, June 2008
Grade: Pass
LANGUAGES
Yoruba– Mother Tongue
English – Excellent reading, writing and speaking
SPECIALIZED SKILLS
Good Knowledge of Microsoft, PowerPoint, Excel and Spreadsheet
Calm & decisive under pressure
Customer Relations and exceptional customer service skill
Training and Leadership
Good Customer Service Management
Complaints /issue resolution
Comprehensive knowledge of telecommunication and insurance products
Well organize/time management skill
Good knowledge of CRM and Ameyo Dialing software
PROFESSIONAL EXPERIENCE
Customer Service Representative, Jeremiah Ugwu Street, Lagos Nigeria (Jan 2017– Present)
Outcess Solution Nigeria Limited
Role Details
Resolving customer complaints via phone, email, mail, or social media
Using telephones to reach out to customers and verify account information
Greeting customers warmly and ascertain problem or reason for calling
Maintaining customer records by updating account information on the CRM
Resolving product or service problems by clarifying the customer’s complaint
Determining the cause of the problem; selecting and explaining the best solution
Achievement
Increased monthly sales approximately 2million () by utilizing add-on-sale techniques
Answered up to 150 successful outbound calls daily
Nominated for outstanding customer service award of the year
Grew email and facebook subscriber list from 300 to 2000 in one year
Demonstrated interest in customers by carefully listening for their key concern and resolved problem effectively
Effectively handled irate customer and complaints in a friendly, patient manner

Marketing Executive, 1, Opebi Road, Toyin Street, Ikeja Lagos Nigeria (Jan 2016- Dec 2016)
Mutual Benefits Assurance

Job Roles
Developing marketing campaign to promote services and product
Maximizing profit through developing sales strategies
Referring clients to independent brokers
Contacting potential clients and creating rapport by cold calling, using referrals
Marketing of insurance policies i.e. life, property, casualty, health insurance
Achievement
Drove a 10% revenue increase in 2016, performing high reach sales target every quarter
Initiated an aggressive campaign of cold calling daily, yielding to sales of 5 insurance policies daily
Increased referral business by 27% in 2016
Provided sound financial, insurance and wealth-management service to protect and grow client assets
Offering incentives and participating in networking event

English Language Teacher, Low-Cost, Pankshin, Plateau State Nigeria (Nov2014– Oct2015)
Langkuk Memorial Comprehensive High School (NYSC)

Job Roles
Planning, preparing and delivering lessons
Helping students improve their listening, speaking, reading and writing skills
Graded examinations and evaluated students’ programs
Preparing teaching materials
OTHER ACHIEVEMENTS
Vice President; tourism and extra-moral CDS group (NYSC)
President; culture and tourism CDS group (NYSC)
Best Marketing Agent , Mutual Benefits Assurance (2016)
OTHER INTERESTS
Reading, travelling, listening to music, business technology, music and singing, gardening
REFERENCES
Available on Request