Kervin Paul Segunto Celi
73 R. Valenzuela Street. , Marulas Valenzuela City
[email protected] / [email protected] +639262619906 /+63 02 2882594

CAREER HIGHLIGHTS:

• Possesses strong leadership skills, high moral integrity, sound judgment, and well-honed strategic thinking abilities.
• To be able to apply skills in Customer Services and to any position this leads to professional growth and advancement.
• 8 years in Hotel and Restaurant as a customer service associate. I learned how to handle guest complaints, decision making and problem solving
• Know how to interact with the customer/guest in the Hotel and Restaurant.
• Have passion to serve and communicate to guest or co employee’s
• I was commended by guest and my colleagues.
• Capable to work and learn in the restaurant, bar, concierge and reception.
• Very competitive and productive in work
• Ability to multi-task
• Adaptable in environment
• Knowledgeable and resourceful in the hospitality industry and restaurant

WORK EXPERIENCE:

Premier Lounge Associate
F1 HOTEL MANILA March 1, 2016- June 21, 2019
Front Office/Food and Beverage (Four Star Hotel)
• Cashier/Receptionist
• Host for evening cocktail/snack
• Set up light snack buffet for hotel Vip guest
• Serving drinks like juices, coffee, and wines
• Checking in and Checking out the guest
• Handling Hotel Vip guest
• Handling Guest Complaints
• Handling small meetings
• Blocking Arrival Guest
• Billing/Auditing
• Checking/Balancing Reports
• Inventory and restocking

Guest Service Associate
F1 HOTEL MANILA
Front Office (Four Star Hotel)
• Assisted guests by furnishing information and directions to various areas of property including malls, gift shop and dining areas.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Kept facilities clean, neat and organized always to give areas professional and fresh appeal.
• Responded to all customer inquiries thoroughly and professionally.
• Resolved all customer complaints in professional manner while prioritizing customer satisfaction.
• Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers’ needs.
• Completed all point of sale opening and closing procedures, including counting contents of cash register.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

Wait Staff
F1 HOTEL MANILA July 27, 2013-2016
Food and Beverage (Four Star Hotel)
F Café
• Set up Buffet
• Show customers to their seats and present our variety of menu options
• Advise on the best food and drink choices for each customer and answer questions
• Take orders and deliver them to the table deftly and accurately
• Attend to the tables and guarantee compliance to cleanliness standards
• Check the quality of the final servings and resolve any issues
• Deliver checks and accept payment
• Work with other staff as a team
• Work diligently to achieve outstanding service quality
• Mixing drinks
• Barista/Bar Attendant
• Inventory/Restocking

Wait Staff
RICHMONDE HOTEL ORTIGAS August 25, 2012- January 14, 2013
Food and Beverage (Four Star Hotel)
Richmonde Café and Grill

• Set up Buffet
• Show customers to their seats and present our variety of menu options
• Advise on the best food and drink choices for each customer and answer questions
• Take orders and deliver them to the table deftly and accurately
• Attend to the tables and guarantee compliance to cleanliness standards
• Check the quality of the final servings and resolve any issues
• Deliver checks and accept payment
• Work with other staff as a team
• Work diligently to achieve outstanding service quality
• Mixing drinks
• Barista/Bar Attendant
• Inventory/Restocking

Butler
THE PENINSULA MANILA December 22, 2011- June 1, 2012
Front Office (Five Star Hotel)
Club Floor
• Handling Hotel Vip Guest
• Take orders and deliver them to the table deftly and accurately
• Work with other staff as a team
• Serving Cocktails
• Set up Buffet
• Handling small meetings

Waiter
MAX’S RESTAURANT May 28, 2011- November 4, 2011
Food and Beverage (Casual Restaurant)
Dining
• Cleaning the Dinning
• Taking Orders
• Serving Food and Drinks

On-the-job Training
PADIS POINT CALOOCAN January 24, 2011- March 1, 2011
Dining, Kitchen Staff and Bartender

On-the-job Training
KABAYAN HOTEL CALOOCAN April 20, 2010- May 27, 2010
Front Office, House Keeping, Dining,
And Kitchen Staff

SPECIAL SKILLS:

• Micros Restaurant System (Intermediate)
• Opera Xpress System PMS(Advanced)
• Cooking
• Computer Literate (Microsoft)
• Table Skirting
• Cocktail Mixing (None Alcoholic and Alcoholic Drinks)
• Driving Manual and Automatic (Professional License)

EDUCATIONAL BACKGROUND:

Tertiary College of St Adeline Datamex Valenzuela
Associate Hotel and Restaurant Services
2009-2011
Secondary CALOOCAN HIGH SCHOOL
2005-2007
VALENZUELA NATIONAL HIGH SCHOOL
2007- 2009

TRAINING ATTENDED :

October 24, 2009 Food and Beverage NCII
TESDA
Caloocan City, Philippines

October 22, 2010 House Keeping NCII
TESDA
Caloocan City, Philippines

March 22, 2010 Front Office NCII
TESDA
Caloocan City, Philippines

CHARACTER REFERENCES:

Mr. Christtiane C.E Collera Front Office Manager
F1 Hotel Manila
+639178128196

Mr. Edgardo Gatdula Food and Beverage Manager
F1 Hotel Manila
09199124803

Mr. Mhike Villanueva Food and Beverage Manager
RICHMONDE HOTEL
09163678024

PERSONAL INFORMATION :
Age: 26
Birth date: September 4, 1992
Height: 5’7
Weight: 170 lbs.
Gender: Male
Status: Married
Siblings: 2
I hereby certify that the above information is true and correct the best of my knowledge and belief.

Kervin Paul S. Celi
(Applicant)