· Will be responsible for reaching and achieving the Business
support Target(KPI)
· To resolve VIP, VHV and Postpaid Customers inquiries &
Complains on time.
· Receiving 777 Postpaid Line Calls, 222 VIP& VHV Calls
including the Category A, Postpaid Enterprise and 888 Postpaid
Calls Help calls.
· Answering to VIP inquiries & Complains and solving the
problems through Different Contact Channels for instance: CC
MyEtisalat, Live on line chat from etisalatonlinechat.com
System,

As well as answering some of the Companies request regarding
sim & Scratch cards purchasing, ISP, YAHCLICK, Vendor
request and getting some of the agreements, postpaid monthly
bills, sim replacement, sim suspension, one way and two way
block.
· Assigning the complaints that cannot be solved immediately to
related department as per existing protocol with concern
departments (KPI).

Assigning the complaints that cannot be solved by them
escalated to the CC Customer Support team with SLA of 1 hour
or to any other related department.
· Response to all VIP calls which are coming to the VIP help
lines according to CC and its self-Business support standard
Scripts
Being on time and perform all works given for VIP consultants
from CC Business Support Supervisor.
· Putting all the efforts to ensure that the VIP, VHV team would
bring positive feedback from VIP, VHV Postpaid paid, prepaid,
Enterprise and all types of customers, all customer from entire
Channels (Viber, WhatsApp, Live Chat, and CC MyEtisalat to
ensure VIP satisfaction by providing an excellent services on
the spot as we all know customer satisfaction is our desire.

· Any extra task(s) and assignment(s) given by CC Business
Support Supervisor and head of CC Department should be done
on top priority.
· Report directly to CC Business Support Supervisor.
· Ensure to have 95% FCR for all types of customers.
and Revenue 15000 Afs Per day and total in monthly basis
375000 thousands per month.