KIEZEL GAYLEN A. SAN PEDRO

Address: 19 Datu Mampaalong, Malaybalay City

E-mail Address: [email protected]

Mobile Number: 0917-962-6828

OBJECTIVE

To obtain a long term job with an organization that provides professional and personal growth.

EDUCATIONAL ATTAINMENT:

Tertiary

Year Graduated: 2006

Philippine Women’s University

Manila, Philippines

Course: Bachelor of Arts, Major in Communication Arts

Secondary

Year Graduated: 2001

St. Anthony School

Singalong Manila, Philippines

Primary

Year Graduated: 1997

Philippine Christian University Integrated Science School

Cor. Vasquez St. Manila, Philippines

ON THE JOB TRAINING:

DWYS YES FM 101.1

Manila Broadcasting Company

Roxas Blvd., Manila

Year:   2005

Position Title:  Practicumer

Job description:

§  Assists in surveys in different parts of Manila

§  Assists in promoting the station by giving flyers, give away etc.  and being a part of the station’s program in our assigned area.

§  Assists in interviewing new practicumers.

§  Responded to inquiries and entertained requests of clients, guests and listeners of the station.

§  Responsible for the traffic report in the station.

BlastAsia, Inc.

Unit 2906 29/F Raffles Corporate Center,
Emerald Avenue, Ortigas Center, Pasig City

Year: 2006

Position Title:  Customer Service Representative / OJT

Job description:

§  Responsible for the company’s promotion as member of the Public Relation Group.

§  Assists in doing the company’s promotional materials.

§  Responded to inquiries and entertained requests of clients Participate in World Event at Makati Shangri-La  (Event: E-Services Philippines 2006)

Employment Record:

Community Innovations

Ayala Tower One, Ayala Avenue Makati City

Period: September 2006 to February 1, 2007

Position Title: Marketing Assistant

Job description:

§  Book contracts of clients.

§  Schedule meetings.

§  Responsible for PR materials.

§  Responsible for the tripping of the clients to site.

§  Responded to clients inquiries.

§  Show clients to our model units ( give information regarding our product together with the pricelist, promotional materials and plan of units)

Litespeed Events Inc.

( Project Based / Contractual Based)

FRDC Bldg., Brgy. Ugong Pasig

Period: March 2007 to May 2007

Position Title: Administrative and Marketing Assistant

Job description:

§  Responded to inquiries of the clients.

§  Assigned in promoting events.

§  Assists in events proper.

§  Responsible for the events materials.

§  Responsible for the billing of the company.

§  Keeps record of the company.

§  Make liquidations of the company.

§  Book flight schedules.

PITSTOP (Precision IT Services on time Inc.)

PITstop Building 1357 Candelaria Street, Santiago Village, Makati City

Period: July 7, 2007- September 12, 2007

Project/ Contractual based

Department- System Development Group/ Clinicware

Position Title: Telemarketer

Job description:

·         Encoding of information to clients.

·         Call clients from other countries to market our product and schedule to do an online demo.

·         (Our Clients from Australia, USA, New Zealand, Thailand, Hongkong, Singapore, India and Philippines)

Asialink Finance Corporation

AIC Gold Tower Building, Emerald Avenue Ortigas , Pasig

Period:  October 2007- October 2011

Position Title:  Marketing Assistant/ Marketing Officer

Job description:

§  Receiving and screening of documents for processing of loans.

§  Responds through inquiries.

§  Make  waiver for accounts

§  Monitoring of accounts.

§  Help in releases of accounts.

§  Assists agents and borrowers all throughout the process.

§  Assists 7 branches such as Kalaw, Makati, Las Piñas, Quezon City , Gensan, Tacloban and Cagayan de Oro Branch. (Special Accounts/ Non Collateral Loans Only)

§  Assigned as Branch Head in different branches such as Urdaneta, Sucat,

§  Temporarily assigned in Dagupan Branch as Marketing Assistant.  (6 months)

§  Trainer of Marketing Assistants in Cebu Branch. (1 month)

Convergys Philippines Inc.

G5 Ayala Ave., Makati

Period: October 2011- October 2014

Position Title: Customer Service Specialist

Account: AT&T Mobility// Billing Chat Support

Job Description:

§  Answers customer/client requests or inquiries concerning services and products and reports problem areas.

§
Utilizes various systems and tools to initiate to assist and service customers.

§
Continually maintain working knowledge of all company products, services and promotions.

§
Make recommendations according to customer’s needs.

§
Utilize operational systems to process purchases of all products and services.

§
Troubleshoots and resolves customer impacting issues such as but not limited to voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.

§  (Note: The skill and knowledge required will change with technology and application innovations.)

§
Provides support for products and services offered by the Company.

§
Handles less routine & repetitive matters and more complex troubleshooting scenarios.

§
Identifies, tracks & trends issues to assist in root cause elimination.

§
Engages third party vendors and suppliers as needed to address service faults & provide customer resolution.

§
Remains proficient in all billing, rate plan and feature matters.

Versailles Hotel and Raviz CenterPoint Hotel

United Arab Erimates

Period : Oct 09, 2014 to January 02, 2016

Position Title: Senior Front Office Receptionist

Job Description:

·         Part of Pre- opening of 4 Star Hotel.

·         To monitor the quality of welcome extended to guests.

·         To ensure that all hotel standards and procedures are applied.

·         To manage daily billing and payments.

·         To ensure that all guests are encoded in DTCM ( Department of Tourism And Commerce Marketing )

·         Encode guest information through CID (Criminal Investigation Department ) Website with accurate information

·         Knowledgeable in night auditing.

·         To provide excellent customer service.

Concentrix

Synnex Corporation

IT Pueblo Park, Cagayan de Oro City

Period: August 7, 2017 to November  29, 2017

Position Title: Email Specialist

Account: Handy

Client: U. S. A

·         Identifying and assessing customers and professionals’ needs to achieve satisfaction.

·         Handle customer or professional complaints, provide solutions and alternatives within the time limits.

·         Maintain up to date knowledge and assimilates quickly to new promotional offers and programs.

·         Assists in refunds and changes of booking both for professional and customers.

Escalate emails to relevant departments when required.
 

Position Title: Technical Support Representative

Account: Linksys (Voice Account)

Client: South America

Job Description:

·        Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;

·        Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

·        Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;

·        Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;

·        Research required information using available resources;

·        Follow standard processes and procedures;

·        Identify and escalate priority issues per Client specifications;

·        Redirect problems to appropriate resource;

·        Accurately process and record call transactions using a computer and designated tracking software;

·        Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;

·        Organize ideas and communicate oral messages appropriate to listeners and situations;

·        Follow up and make scheduled call backs to customers where necessary;

·        Stay current with system information, changes and update

Trainings and Seminar Attended:

Aksyon Kabataan Youth Seminar (Strata Ortigas Ave. Pasig  – May 13, 2004)

Theme: Generation Why? (University of Asia and the Pacific March 2005)

Photography Seminar –(NCCA building, Intamuros, Manila 2005)

Seminar Workshop for Teatro -Seminar Room 2 –(Philippine Women’s University 2005)

Seminar on Media Mind Set (Seminar room 2/Conrado Benitez Hall  2006)

Seminar Workshop on Personality Development (Seminar room 3, Philippine Women’s University)

Seminar on Customer Service HRD Training Room, Ortigas

Training Officer: Rachelle Anne Geslani- December 6, 2011

Seminar on 7 Habits of Highly Effective People -HRD Training Room, Ortigas

Training Officer: Rachelle Anne Geslani- March 3, 2011

Asialink Finance Corporation- Mancom (Managers Meeting) – Every first week of the month 2009-2011

Venue: AIC Gold Tower Building

Agenda: Discuss marketing plans/ strategies, mid year review.

SKILLS

§  Capable in Windows operations and MS Office (MS Word, MS PowerPoint, MS Excel, MS Outlook)

§  Proficient in the English and Filipino language

§  Capable in coordinating and building good customer service relations to external partners, third party vendors or clients, resolves issues with the providers as needed.