Kim Kreamer Manalo Cabuguason

Address: Block 5, Lot 8, Troy St., Goldenville Subdivision, Brgy. Mansilingan, Bacolod City

Contact #: 09563927072

E-Mail: [email protected]

Objective:

Seeking a challenging opportunity where I can utilize my strong leadership skills in a hands on environment, and the ability to work well with other people which will allow to develop my personal and professional competencies.

Academic Background:

Tertiary          : Colegio San Agustin Bacolod

Bachelor of Science in Nursing

B.S. Aquino Drive, Bacolod City, Negros Occidental, 6100

(S.Y. 2007-2011)

Filipino Baptist Theological College

Bachelor of Theology

Marikina Heights, Marikina City, NCR, 1800

(S.Y. 2011-2014)

Secondary     : Dona Hortencia Salas Benedicto National High School

Brgy. 3 Población , La Carlota City, Negros Occidental, 6130

(S.Y. 2003-2007)

Primary          : Ferlou Elementary School

Brgy. La Granja, La Carlota City, Negros Occidental, 6130

Work Experience:

Customer Service Representative

Panasiatic Solutions Inc

Circumferential Rd. Bacolod City, Negros Occidental 6100

(2014)

Customer Solutions Representative

Transcom Worldwide (Philippines) Inc.

Transcom City, Araneta Hwy. Brgy. Tangub, Bacolod City, Negros Occidental 6100

( Dec 2014- Jan  2016)

Subject Matter Expert

Transcom Worldwide (Philippines) Inc.

Transcom City, Araneta Hwy. Brgy. Tangub, Bacolod City, Negros Occidental 6100

( Jan 2016- Sept 2016 )

Product and Process Specialist Trainer

Transcom Worldwide (Philippines) Inc.

Transcom City, Araneta Hwy. Brgy. Tangub, Bacolod City, Negros Occidental 6100

( Sept 2016- March 2019 )

Full Time Trainer

Transcom Worldwide (Philippines) Inc.

Transcom City, Araneta Hwy. Brgy. Tangub, Bacolod City, Negros Occidental 6100

(March 2019- Present )

Skills

Training and Development

Hands on Classroom Facilitation (Recursive Training)- Strong ability to consign knowledge to trainees especially to product and process.

Cross Skill Training- Ability to ensure representatives are ready to take another step for the new skill they acquire during the training period.

Course Development- Creating modules and exercises, including product updates, company updates and initiatives.

Admin Task- Ensuring all Training deliverable able to meet the expectation of the client and the company. Ability in using advance and basic software like Excel, PowerPoint and Word in any business presentation.

Achievement:

CSG Retention (COMCAST) –  Overall Trainer of the Year 2017
Trainer On-Boarding
Trainer Certification 2.0
New Hire 3.0 Certification
Triad Coaching

Reference:

Ronette Bernabe Comcast-Central

Bryg. Mandalagan, Bacolod City, Negros Occidental 6100

09175028035

Chloe Gevero Training Supervisor

San Enrique, Negros Occidental, 6104

09771911611