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KIM BRIAN T. CARBO
JOB EXPRIENCE
Junior Voice Engineer
ASIA TELESERVICES INC.(ASIA TELECOM INC)
(Jan 26 2015Present)
o Performance monitoring, alarm monitoring and active surveillance for global
VoiceoverInternet
Protocol (VoIP) networks.
o Diagnose problems and categorizing technical issues accurately.
o Familiarity with voice protocols and codecs
o Managing CALL ROUTING FOR INBOUND AND OUTBOUND
o Responsible for opening, tracking/ updating, and closing clients trouble tickets.
o Create/Submit technical communications/documents to internal and external customers as
needed.
o Troubleshoot L1/L2/L3 Telephony issues/concerns and should be able to escalate
accordingly for resolution of such issues.
o Attending to client requests (IP changes, contact information updates, network maintenance or
enhancement requests)
o Managing SIP interconnection for new partners (Setup, Testing, and CDR matching)
o Perform planned and proactive actions in order to keep the network running at highest possible
availability.
o Reporting traffic status in real time, or as per Account Managers request.
o Attending to account manager queries for areas or destinations which need further improvement.
o Perform basic troubleshooting and supplementary adjustments to ensure best network
quality of
service are met for clients’ satisfaction.
o Proactively informing clients for possible network downtime and giving estimated time of
resolution.
o Escalate complex issues to higher technical level within NOC organization or with switch
vendor
o Conducts both preventive and corrective maintenance of the network facilities.Conducts both
preventive and corrective maintenance of the network facilities.
o Maintaining the PERFOMRANCE of the SWITCH (MVTS PRO and CATALEYA SWITCH)
o Provide/submit necessary reports as prescribed for telephony systems. o
On –the –Job Training
ABSCBN
(STAR CINEMA PRODUCTION) INTERNTECHNICAL
OPERTAION CENTER
MAINTAINING
THE SYSTEM OF TOC
STORAGE
OF FILM SHOOT IN THE MOVIES
EDUCATION
◆ TertiaryCentral
College of the Philippines
#52 Aurora Blvd, Quezon City
Class20092014B.
S. Electronics and Communication Engineering
◆ SecondaryLagro
High School
Brgy. Greater Lagro. Quezon City
Batch2009Secondary
◆ PrimarySt.
Joseph School of Fairview
#19 Peso St. Brgy. North Fairview Quezon city
Batch2005Elementary
ACHIEVEMENTS / HONORS
◆ IECEP QUIZ BOWL QUIZZER of Central Colleges of the Philippines (2013)
◆ CISCO CERTIFIED NETWORK ASSOCIATE CISCO ID CSCO12616627
SEMINARS AND TRAININGS
◆ Seminar Unified Communication:
Sept 6 2011| Technological Institute of the Philippines
◆ Seminar Introduction of Next Generation Network:
Dec 12 2013| Nursing Hall CENTRAL COLLEGES OF PHILIPPINES
◆ Seminar Intellectual Property
Dec 14 2013| Nursing Hall CENTRAL COLLEGES OF PHILIPPINES
◆ Seminar Radio Broadcasting System
Dec 14 2013| Nursing Hall CENTRAL COLLEGES OF PHILIPPINES
◆ Seminar Project Management
Dec 18 2013| Studio Theater CENTRAL COLLEGES OF PHILIPPINES
SKILLS AND INTERESTS
◆ Expert in using Microsoft Office
◆ Designing calculating and applying Subnet mask and IP addresses
◆ Profound knowledge about ELECTRONICS AND NETWORK topologies
◆ Ability to connect with the employees
◆ Ability to Troubleshoots and resolves ELECTRONICS problems
◆ Strong ability to work independently
◆ Disciplined, punctual and ability to remain calm even in a conflict situation
◆ Profound knowledge in Routing Protocol such as (RIP,OSPF,EIGRP)
◆ Profound knowledge in Switching protocol such as (VLAN,VTP,STP)
Character reference
Engr. Vhander T. Ramos Engr. Cecilia Abaricia
Science Research Specialist II Faculty Member
Department of Science and Technology Central College of the Philippines
09058257109 09213409926/09176206650
I hereby that the all information above is true and correct to the best of my knowledge
________________
Kim Brian T. Carbo
Applicant