KIMBERLY BONNER

Rockville Galina, Port Maria PO

St. Mary

Tele: 1876- 5178546

Email: [email protected] , [email protected]

EDUCATION AND TRAINING

UNIVERSITY OF THE WEST INDIES –UWIDEC OCHO RIOS

BSC IN Management Studies

Brown’s Town Community College 2001-2003

Browns Town St. Ann

CAPE (Caribbean Advanced Proficiency Examination)

Unit 1                                                              Unit 2

Computer Science                                           History

Caribbean studies                                           Management of Business

Communication Studies

History

Mary Mount High School 1996- 2001

Cromel Land Highgate St. Mary

CXC (Caribbean Examination Council)

Mathematics                                                   English Language

English Literature                                            Social Studies

Information Technology                                 History

Biology

Professional Experience

Courts Annotto Bay February 2011 – Present

Administrative Manager/Relief Manager

·         Overseeing three Cashiers

·         Cashing on cashier’s day off or if needs arises

·          Completing several reports

·         Credit Granting / Approving account according to the company’s guidelines

·         Verification of customer accounts

·         Relieving the Branch Manager in her Absence

·         Assist with the delivery of item and ensuring that all stock is managed and maintained in accordance with the company’s guidelines

·         Ensure that all customer service issues are logged and address with in the time frame specified.

·         Assist with the boosting of sale. This including taking part in companies branch marketing activities.

·          Training of new cashiers and sales staff

·         Cash Management

·         Assist with the ordering of stock

·         Ensure that the branch Bad debt is kept at a minimal level.

·         Relieving Branch Manager at the different court’s location

·         Warehouse management

·         Responsible for the Customer Service department

·         Conducting stock Auditing and cash auditing

Golden Eye Resort and Spa October 2010- February 2011

Housekeeping Supervisor

·         Supervise members of the Housekeeping team

·         Ensure that all rooms assigned are clean to the company’s standards

·         Prepare staff roster

·         Preparing hours for pay role

·         Supervise the laundry staff

·         Create work sheet and other documents for department

·         Training recruits

·         Ensure that all public areas are clean and in keeping with the company’s guidelines

Crystal Hospitality Services   March 2006 – August 2008

Administrator

·         I had the responsibility of overseeing approximately 250 employees and 15 supervisors

·         Perform various administrative duties such as filing paper works, renewing contracts

·         Acting as a supervisor in the Housekeeping department

·         Acting as a relief Office Clerk

·         Wide knowledge about Opera Hotel Edition

·         Perform the duties of a Water Sports Manager/ Supervisor in the absence of the Manager and Supervisor

·         Experience in Employing and Training new recruit

·         Knowledgeable in Payroll and Internet Banking

·         Experience in Guest Services

·         Experience in providing quality Customer Services

·         Responsible for instilling disciplinary action

Majesty Enterprise Port Maria St. Mary June 2004 – January 2006

Customer Service Representative

·         Responsible for overseeing 4 members of staff and duties of training new recruits

·         Responsible for stock taking and updating inventory

·         Ordering of stock

·         Performing  the accounting duties of the company

·          Responsible for the Accounts Payable and Receivable accounts

·         Experience in Customer Service

·         Wide experience in Tele sales

·         Responsible for Lodgments

Lighthouse Road Galina

Port Maria PO

St. Mary

Tele: 1876 517-8549

Email: [email protected]

Date:   August 7, 2019

To whom it may concern

Dear Sir / Madam,

I am hereby applying for a position within in your organization.

As my resume indicates I have 10years of professional experience in an Administrative capacity. I have worked as a Manager /assistant either to a department, single individual or multiple individuals in separate departments. I would like to bring the knowledge and insight gained through these various experiences to your organization.

From these institutions that I have worked I had the opportunity to learn human resource policies, procedures and the protocols necessary to enforce them ethically and without liability. From my work as a Manager and a Customer Service representative, I have developed a keen insight for detailing and the ability to work with speed and accuracy as well as the ability to be a strong team leader. Combining all of this experience with my natural talents (writing, analytical problem solving, leadership qualities) and with my work ethic you have a well-rounded candidate you will be proud to have on your staff.

Finally, in all the previous positions I have held, I have approached them as opportunities for career advancement and discovery. I will bring the same entrepreneurial spirit and value added vision to your office.

It is my sincere hope that we will meet for an interview to discuss any questions you may have and a future in your organization. Feel free to call ( 1 876- 517-8546) or Email  ([email protected] )me to schedule an interview.

Thank you for your time and consideration, and best regards.

Very truly yours,

Kimberly Bonner