Kristian Martinez

Block 69 Lot 3 Phase 10 Bukidnon St. South City Homes,

Biñan, Laguna, Philippines, 4024

+63 933 3956725 | [email protected]

Highlights of Qualifications =====================================

• 8 years Data Analyst

• Generate significant quotations/orders based on customers’ equipment requirements

• Broad skills on trouble shooting telco virtual routers and switches

• Extensive experience on learning data, securities, sales, financial patterns

• Capable of recommending and performing appropriate business measures

• Subject Matter Expert / Auditor

• Trainer | Team’s Dedicated Point of Contact

Relevant Experience ==========================================

2014 – Present Project Verizon | Accenture

Performs Service Fulfillment activities for a given function with medium to full supervision including:

* Receive and verify quote/order request.

* Notify account team if invalid information has been provided.

* Access order details into application.

* Learn and understand the navigational tools of all the applications needed in the     process.

* Respond to rejects with account team and/or local exchange carrier.

* Communicate order status with offshore management.

* Observe the service level agreement and performance measurement assigned.

* Reach out to 3rd party vendors whenever necessary.

* Track order from receipt through handoff to next function group.

* Participate and implement operational excellence initiatives.

* Escalate issues and seek advice when faced with non-standard issues/problems

* Interacting largely with own workgroup but may interact with users around first line queries/requests.

* Performs a variety of duties and accountability as business need dictates

2011 – 2014 Project Neptune (WellPoint Inc. Group) | Accenture

* Access data and research in various systems and tracking tools.

* Apply knowledge of processes and related systems to assist in identifying, assessing

and resolving issues/problems.

* Assess and resolve non-standard and standard issues or problems.

* Seek advice and escalate issues when faced with tasks/problems outside the scope of

the work.

2010 – 2011 Chemanol (Chemicals in Methanol) Kingdom of Saudi Arabia

* Answer and direct phone calls

* Compose and distribute email correspondence, memos, letters, faxes and forms

* Develop and maintain a filing system

* Order department resources and research new deals and suppliers

2005 – 2010 Ebenezer English Training Center

* Educate grammar, vocabulary, speaking, reading and comprehension

* Compose activity books and assessment considered necessary for the learners

* Coach contemporary educators

Education ==================================================

Bachelor of Science in Computer Engineering

System Technology Institute (STI) eCollege Southwoods

Maduya Carmona Cavite Philippines

Personal Background =========================================

Birth date : May 29, 1982 Age : 36

Religion : Catholic Sex : Male

Height : 5’7” Weight : 70 kg

Citizenship : Filipino Language spoken : Tagalog and English

Civil Status : Married   Spouse Name : Mary Grace P. Martinez

Children: 2

Reference:

Ronnet Feliciano | 0917-728-0204

Auhmer Lapian | 09163019758

Melodia Labindalawa | 0917-513-9718