Name: Kristine Joyce A. Vacal
Gender: Female
Address: 1200 GS (unit1908) J.BACOBO ERMITA METRO MANILA, Ermita
Phone Number: +639664471384 SKYPE ID: kristine.joyce.vacal
Email Addres : [email protected] Date of Birth: January 22, 1996

Career Summary: I work at the NAIA International Airport in Terminal 2 as passenger service agent or also known as the Customer Service Agent. I started working last February 13, 2017 up until now. I work with different assignments at the work, as a check-in agent, boarding gate and arrival agent and also at the customer service office. We have rotating assignments in order for us to know and familiarize each work.
CAREER OBJECTIVE: Trustworthy and hardworking with two years of airline industry or airport operations experience.Effective in engaging with different kinds of customer and can be easily approach allowing me to utilize my knowledge in the industry while gaining more experience and learning new things in the new field of work.
Education
Institution’s Name:UNIVERSITY OF SAN CARLOS
Field of Study: Bachelor of Tourism Management
Institution Start Date: June 2012 Date of Graduation: April 16, 2016

Work Experience:
Name of company: WOW TRAVEL AND TOURS
Position: FRONT LINE AGENT(on the job training)
Location: Leon Kilat St. Elizabeth Mall 3rd Flr Cebu City
Duration: October 2015- March 2016
Name of Company: MACROASIA AIRPORT SERVICES INC.
Location: 3rd Flr. Bldg. A Skyfreight Center, Ninoy Aquino Avenue, Brgy. Sto. Nino Paranaque City, 1704
Company Website: www.macroasiacorp.com
Supervisor Name and email: Mr. Wilbert Banzuela, 09166429630-email address: [email protected]
Dates of Employment: February 13, 2017-present Working hours per week: 47hrs per week
Job Description: Check-in customers, boarding gate agent, attend customers concern regarding with their flights, help manage their itinerary or tickets, arrive flights from domestic and international flights, extend help to passenger or customer with any concerns concerning their flights and answer any possible questions or inquiry of customers.

Seminars and Training:
• Opening our Doors to Today’s World Travelers
• Standard First Aid Training
• Basic Life Support Training
• Amadeus Basic Reservation Course
• Sabre System Training
• USA and AUS Documents Training
• ALTEA System Training
• Dangerous Goods
• Safety Management
Skills and Qualifications:
• Dedicated and hardworking
• Fast learner
• Ability to work under pressure
• Decision Making
• Leadership
• Self-motivation
• Flexible
• Willing to be trained and learn other things
• Strong desire towards the work
• Possess basic communication and social skills
• Computer literate
• Can easily adopt to new job environment

Character Reference:
Mr. Wilbert Banzuela- [email protected]/09166429630
DUTY MANAGER NAIA TERMINAL 2
Ms.Micky Margaret Toreja- [email protected]/09176211664
DUTY MANAGER NAIA TERMINAL 2
Mr. Dmetrio Anticuando, 09223135221- email address: [email protected]
COLLEGE PROFESSOR