Objective:

Seeking an Administrative Position with a company that will allow me to fully utilize my collective experience in different fields and to become a part of one the largest team worldwide.

Educational Background

Chinese General Hospital Colleges

June 2005- March 2011

Bachelor of Science in Nursing (Registered Nurse)

Work Experience:

Moments Travel & Tourism, Dubai, UAE

November 2015 – Present

*Sales Supervisor

·         Promoting and marketing the business, sometimes to new or niche markets.

·         Dealing with customer enquiries and aiming to meet their expectations.

·         Selling travel products and tour packages.

·         Processing UAE visa in a smooth and efficient way.

·         Typing visas

·         Managing budgets and maintaining statistical/financial records.

·         Arranging flights, insurance and accommodation.

·         Negotiate contracts or rates with suppliers.

·         Meeting profit or sales target.

·         Overseeing/Supervising Staff.

·         Making daily, weekly and monthly report.

·         Coordinates with suppliers, drivers, colleagues regarding daily bookings.

·         Basic Knowledge on Galileo and Sabre

Emad Tours, Ajman, UAE December 2014 – October 2015

*Reservations Clerk / Travel Consultant

·         Keen in Online Booking System (hotels, transfers, car rentals, tickets, excursions).

·         Assists individual and groups in planning, organizing and booking travel.

·         Get the most affordable deals for the clients.

·         Coordinates with Hotels specifically in Western Europe for Travel Bookings.

·         Provides a list of suggestions that clients can choose from.

·         Coordinates with Tour Operators and Travel Agencies regarding Tour Packages.

·         Assisting Managers in preparation of contracts, reservations etc

·         Answering telephone inquiries from tourists and travel agents.

·         Preparing outgoing and receiving incoming email and send it to different persons concerned.

·         Maintaining filing system in the office.

·         Handles database of hotels, agencies and all other contacts involved in the business.

·         Updates internal database and online booking system.

Fidelity Fitness Club Diamond Edition, Dubai, UAE September 2013- November 2014

*Membership/ Sales Consultant

·         Deliver exceptional customer service to members and non-members of the club.

·         Develop selling skills needed to maximize personal performance and reach membership targets.

·         Generates sales through Company and employee sponsored outreach and promotions.

·         Develop product knowledge to drive the value of club membership.

·         Answers queries from phone-in and walk-in clients.

·         Maintains information on club history, background, philosophy, facilities, staff and policies.

·         Establishes and maintains a referral program.

·         Has a thorough knowledge of, adheres to, and enforces Company policies and procedures as they pertain to gym operations.

IBM Global Process Services Philippines October 2011- August 2013

*Ticketing / Call Center Agent

·         Coordinate and act as ticket agent/call center agent for an individual airline over the phone regarding online inquiries.

·         Assisting departing passengers regarding flight confirmation and any itinerary changes to

previously purchased tickets.

·         Books and sells tickets as well as upgrades customers to a different class of in-flight service.

·         Does exchanges, refunds, issue/re-issue, international itineraries and rate structures.

·         Assists passengers who have missed a connection and now require new ticket issuance.

·         Assists passengers who are members of airline’s frequent flyer program with future.

·         Quotes fares, accepting payment, assigning seats and offering ancillary products like car rentals (Avis and Hertz) and Hotel Accommodations.

·         Knowledgeable in using Apollo System.

Skills and Competencies

·         Communication Skills (listening, verbal, written)

·         Analytical/Research Skills

·         Highly productive in the use of Microsoft Windows Professional. (Word, Outlook, Powerpoint,Excel)

·         Leadership/Management Skills

·         Multicultural Sensitivity/ Awareness

·         Travel Plan Management (Planning, Booking, Implementing)

·         Administrative Skills (Office-related job)

Trainings

Apollo System Training (Informal Training)

Certificate in Online Travel Training (Certificates Available Upon Request)