Kristine Ventoso Sales Supervisor






Seeking an Administrative Position with a company that will allow me to fully utilize my collective experience in different fields and to become a part of one the largest team worldwide.


Educational Background


Chinese General Hospital Colleges


June 2005- March 2011


Bachelor of Science in Nursing (Registered Nurse)


Work Experience:


Moments Travel & Tourism, Dubai, UAE


November 2015 – Present

*Sales Supervisor


·         Promoting and marketing the business, sometimes to new or niche markets.


·         Dealing with customer enquiries and aiming to meet their expectations.


·         Selling travel products and tour packages.


·         Processing UAE visa in a smooth and efficient way.


·         Typing visas


·         Managing budgets and maintaining statistical/financial records.


·         Arranging flights, insurance and accommodation.


·         Negotiate contracts or rates with suppliers.


·         Meeting profit or sales target.


·         Overseeing/Supervising Staff.


·         Making daily, weekly and monthly report.


·         Coordinates with suppliers, drivers, colleagues regarding daily bookings.


·         Basic Knowledge on Galileo and Sabre


Emad Tours, Ajman, UAE December 2014 – October 2015


*Reservations Clerk / Travel Consultant


·         Keen in Online Booking System (hotels, transfers, car rentals, tickets, excursions).

·         Assists individual and groups in planning, organizing and booking travel.

·         Get the most affordable deals for the clients.

·         Coordinates with Hotels specifically in Western Europe for Travel Bookings.


·         Provides a list of suggestions that clients can choose from.

·         Coordinates with Tour Operators and Travel Agencies regarding Tour Packages.

·         Assisting Managers in preparation of contracts, reservations etc

·         Answering telephone inquiries from tourists and travel agents.

·         Preparing outgoing and receiving incoming email and send it to different persons concerned.

·         Maintaining filing system in the office.

·         Handles database of hotels, agencies and all other contacts involved in the business.

·         Updates internal database and online booking system.


Fidelity Fitness Club Diamond Edition, Dubai, UAE September 2013- November 2014


*Membership/ Sales Consultant


·         Deliver exceptional customer service to members and non-members of the club.

·         Develop selling skills needed to maximize personal performance and reach membership targets.

·         Generates sales through Company and employee sponsored outreach and promotions.

·         Develop product knowledge to drive the value of club membership.

·         Answers queries from phone-in and walk-in clients.

·         Maintains information on club history, background, philosophy, facilities, staff and policies.

·         Establishes and maintains a referral program.

·         Has a thorough knowledge of, adheres to, and enforces Company policies and procedures as they pertain to gym operations.


IBM Global Process Services Philippines October 2011- August 2013


*Ticketing / Call Center Agent


·         Coordinate and act as ticket agent/call center agent for an individual airline over the phone regarding online inquiries.

·         Assisting departing passengers regarding flight confirmation and any itinerary changes to

previously purchased tickets.


·         Books and sells tickets as well as upgrades customers to a different class of in-flight service.

·         Does exchanges, refunds, issue/re-issue, international itineraries and rate structures.

·         Assists passengers who have missed a connection and now require new ticket issuance.

·         Assists passengers who are members of airline’s frequent flyer program with future.

·         Quotes fares, accepting payment, assigning seats and offering ancillary products like car rentals (Avis and Hertz) and Hotel Accommodations.

·         Knowledgeable in using Apollo System.


Skills and Competencies


·         Communication Skills (listening, verbal, written)

·         Analytical/Research Skills

·         Highly productive in the use of Microsoft Windows Professional. (Word, Outlook, Powerpoint,Excel)

·         Leadership/Management Skills

·         Multicultural Sensitivity/ Awareness

·         Travel Plan Management (Planning, Booking, Implementing)


·         Administrative Skills (Office-related job)





Apollo System Training (Informal Training)


Certificate in Online Travel Training (Certificates Available Upon Request)


June 2005/March 2011 Bachelor of Science in Nursing; Registered Nurse at Chinese General Hospital Colleges