Dela Cruz, Kristinne Manaois

No. 26 Caprice Cor Courier St. VEEH Cainta Rizal, Phils

Contact No.: +639154217927/+639183942575/+639327943101

Email Add: [email protected]/[email protected]

Objective: My goal is to gain a suitable position related to the previous and current work experience which can also maximize my program development and training skills in terms of people management.

Core Competencies:

ü  Facilities and Administration

ü  Human Resource

ü  Travel and Mobility

ü  Payroll

ü  SAP, Oracle, Mena Me System

Working Experiences:

Company         : RecordFlow Global Inc (Bonifacio Global City)

(Jan 2019 – Present)

Position                        : HR and Admin Manager

Job Description:

Key Responsibilities: HR and Admin Manager

Directly responsible for the overall administration, coordination, and evaluation of the general human resource functions.
Oversees end-to-end recruitment and placement. Establishes and leads the standard recruiting and hiring practices and procedures necessary to recruit and hire a superior workforce.
Interprets, communicates and implements company policies.
Prepares, processes and tracks employee movements.
Sole person-in-charge of employee relation and engagement.
Facilitates grievance machinery and arbitration.
Handles the whole process of off-boarding and exit management.
Works closely with the legal counsel of the company.
Prepares reports on attrition, employee satisfaction, monthly business report, employee movement, exit management, among others.
End to End Payroll Management Process
Prepares and facilitate government mandated reports and remittance
Handles employee engagement strategy
Handles Finance and Admin task (issuance of payment, vendor management)
Company         : PCCW Solutions Phils Inc (Ortigas Centre Pasig City)

(Mar 2017 – Aug 2018)

Position                        : Admin Executive (Managerial Level)

Job Description:

Key Responsibilities: Admin Manager (handling 3 FTEs)

PEZA exposure on documentation and compliance for a PEZA accredited enterprise
Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices
Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
Provides historical reference by developing and utilizing filing and retrieval systems.
Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
Contributes to team effort by accomplishing related results as needed.
Company         : Lazada Eservices Philippines | E-Konflux Solutions Inc (Makati City)

(Dec 2014 – Nov 2016)

Position                        : Assistant HR Manager/Senior Supervisor Role

Client                : Asia Region (MY, TH, SG, HK, IND, VN)

Job Description:

Key Responsibilities: Facilities and Administration Head (handles 3 FTEs)

Ensure Delivery of Service to operate and maintain company properties including designated financial, technical, maintenance and procurement task. Manage and oversee facility operations which include coordinating electrical, engineering, plumbing, air conditioning, safety and security, equipment, housekeeping and administrative needs for the site.
Coordinate with building administrator to ensure that facility meets and is compliant with the government regulations, environmental, health and security standards. Act as a primary point of contact in the implementation of Business Continuity Plan.
Oversee and manage cleanliness and upkeep of site Establish efficient problem reporting, escalation and complaint management for facilities and administration related concerns.
Plan and prepare monthly reports as required for Management
Negotiate contracts and service quotations
Ensure proper record of all maintenance reports
Prepare annual and monthly predictive and preventive schedule for all facilities
Maintain and oversee physical asset inventory report and socialize the same to Management
Assist in sire event coordination and management.
Handles procurement and deployment of maintenance and office supplies – end to end
Attends to concerns on Maintenance and Security Issues
Assist with administration relating facilities management and health and safety.
Ensure that meeting room reservation and general housekeeping is smoothly running on a day to day basis (receptionist task)
Represents the team to team meetings, team working and implementing organizational priorities
Implementing parties on Policy Roll Out and form part of Policy Making particularly on Admin and Facilities Guidelines
Handles escalation and day to day issues on Facilities and Admin
Key Responsibilities: People Engagement Chairman (Handles 7 FTEs)

Overall head of people engagement events
Decision Maker on all people engagement events
Support primarily internal campaigns of the ventures and company engagement events to the employee retention supplemented by artistic approach on the event’s aesthetic value.
Handles events from planning, budgeting, developing a theme for the events, ocular inspection of potential venues for the events, arranging and coordination with vendors until actual event implementation.
Key Responsibilities: Mobility and Travel Desk Head (handles 3 FTEs)

Oversee travel request from regional employees (from flight bookings and hotel reservations) – end to end
Ensures that all request aligned with Travel Desk Policy and as per direction of regional heads on budget allocation
Oversee processing of visa applications (SWP, Tourist Visa, AEP and 9G Visa) for expat employees
Ensure documentation on mobility is aligned on the Mobility Policy as per company’s direction
Coordinate with the legal firm vendor in terms of processing
Key Responsibilities: SAP Specialist

1.     SAP Implementation:

a.     Assist in the SAP migration efforts of the Finance and Accounting Team with the Regional SAP Team, and consultants

b.    Assist and review of data and information used in SAP implementation

c.     Help monitor progress of the Team in SAP migration

d.    Prepare data for upload into the SAP system

e.     Upload data in the SAP system

f.     Test and validate the uploaded data in SAP with the parallel run data in the legacy system

g.    Perform closing activities and procedures in SAP

2.     Knowledge sharing:

h.     Train end users on the SAP activities and upload procedures

i.      Prepare end user documentation for SAP activities and upload process

Company         : Hewlett Packard Philippines Corporation (Taguig City)

(June 2013 – Oct 2014)

Position                        : Financial Analyst II (member of the Core Team)

Client                : Telstra International Phils.

Job Description            :

Process Philippine Payroll Run (End To End)
Validation and Analysis of Payroll  Reports essential for the Client and Bank Requirements
Conducts investigation and Analysis on Payroll Disputes related to SAP Systems
Key Person in People Express (Employee Self Service)
Responsible for Govt Mandated Reports specifically for BIR
Responsible for Alphalist and Year End Taxation for Philippine Payroll
Company         : DSM Manila – DSM Manila affiliate of White&Case (Makati City)

(Dec 2011 – October 2012)

Position                        : HR Data Quality Analyst

Job Description            :

a.     Updates HR Information and Data Management

b.    Uses HR System Tools (Humanic, Discoverer, Firm Directory etc)

c.     Generates Daily Reports for Employee’s Update (New Hire, Termination etc.); Change Memo Reports

d.    Generate Monthly Reports (Headcount Reports, Partner Term Reports, Currency Exchange Reports)

e.     Asia Hub liason – handles Asia Hub concerns on Finalization of Personal Action Notice (PAN) for New Hires, Termination, Life Events change for employees such as updates on their profile and status

f.     Create accounts and records in various HR Tools/Systems

g.    Updates information on website (Connect)

Company         : IBM Business Services – IBM Philippines (Eastwood City, Libis)

(Mar 2010 – July 2011)

Position                        : Payroll Process Owner (P&G Thailand Account)

Job Description            :

a.     Process payroll and other payroll related reports to Procter and Gamble Thailand account

b.    Process Mandatory Leaves (eg. Annual, Sick, etc)  transactions

c.     Process tax annualization and other government requirement reports

d.    Process Mandatory deductions for government entities

e.     Process requests for SAP access, password and other requirements

f.     Process Final Settlement for exiting employees

g.    Extensive use and exposure to SAP System particularly on Payroll Process

h.     Generates monthly reports as required by the company and the client

i.      Involves in different kinds of internal and external audit which form parts of the compliance requirements.

Company         : Alfardan Group Holdings LCC (Doha, Qatar)

(Sept 2008 – Dec 2009)

Position                        : HRIS Specialist

Job Description            :

a.     Process payroll and other payroll related reports to different AGC (Alfardan Group of Companies)

b.    Total of 17 Business Units catered payroll process

c.     Process Annual Leave transactions for expatriate employees including ticket information and leave settlement

d.    Process enrollment for insurance provider

e.     Process request for IT account on new/resigned employees

f.     Process Final Settlement for exiting employees

g.    Process Rejoining Documents for employees returned from their Annual Leave

h.     Generates monthly reports for Employee Headcount as reference for Employee Masterlist

1.     Centralized source of MENA D-base Administration and HRIS

2.     Administer Benefits: QIC Medical Plan; Administer non-core HR tasks (i.e., No objection letters, salary certificates)

3.     Obtain documentation for each HRIS transaction from HR Coverage teams

4.     Administer Performance & Reward Year End Processes

5.     Administer HR Information Systems (i.e., MENA, Halogen)

6.     Administer QIC Medical Plan

7.     Coordinate with Finance & IT for New Joiners/Terminations

8.     Administer Payroll and monthly deductions

9.     Administer non-core HR tasks (i.e., No objection letters, salary certificates)

Administer HRIS Transactions (50%)

1.     Administer QIC Medical Plan (10%)

2.     Administer Payroll and deductions (40%)

Skills: ability to adjust to different nationalities and languages since the workplace is located in Middle East particularly in Qatar. Have also direct contacts with its heads per Business Unit particularly on payroll issues and concerns. Well exposed to Mena Me System – an in house payroll system especially designed for Middle East Country.

Company         : Shell Shared Services Asia B.V. (Makati City, Phils)

(Sept 2006 – Sept 2008)

Position                        : HRD Assistant – Benefits

Job Description            :

1.     Support established processes

2.     Offer timely data and handle multiple transactions with high accuracy

3.     Respond to customer needs

4.     Initiate collections, storage and retrieval of data for HR and business initiatives

5.     Create and maintain a timely flow of information within the administrative process

6.     Provide support for variety of HR initiatives

7.     Serve as a primary focal point for 201 files and Groups Records Management

8.     Support other HR functions such as orientations, on-boarding for new hires

9.     Assist employees in statutory updates and applications

10.  Focal for COE requests and employment verifications

11.  Engaged as focal for company activities

Skills: Ability to prioritize and complete projects in timely manner, strong organizational skills and ability to handle multiple priorities, good written and verbal communication skills, ability to communicate with all levels of organization, ability to manage confidential data effectively, strong analytical and problem solving skills, positive attitude and professional demeanor, attention to detail accuracy. Strong willed, driven, transparent, punctual, dynamic, focused and open to learning. Can work under pressure and with minimum supervision.

Company         : Aboitiz Transport System Corp. (formerly WG&A) (Manila)

(Dec 2003 – July 2006)

Position                        : HRD Assistant – Benefits/ HR Payroll Specialist

Job Description            :

Benefits Section – process company (medical reimbursement, educational assistance, privilege pass, mortuary assistance, certificate of employment (active & resigned, employment verification, calamity assistance, retirement and resignation benefit) and statutory benefits ( sss, philhealth, loans) processes insurance claims, enrollments, process premium billings and facilitates hospitalization for 2 company health providers (ATG Health Insurance and Philippine Axa Life Insurance) conducts benefit orientation (for newly – hired and regularized employees), facilitates payment for the retainer’s fee (for company doctor and dentist)

Payroll Section – process payroll such as timekeeping (work schedule) LWOP, OT and adjustments, company and statutory deductions and other payroll related matters. Computation of last pay for resigned employees. Does month-end reports for the company and government remittances such as sss salary loan and premium contribution (sss one hub), pag-ibig premium contribution and loan, BIR 1601 for tax remittances, philhealth reports such as MES and RF1, process CA for employees benefits, does OT/Tardy report and other payroll related reports. Also does alphalist and year-end reports.

Personal Information                           Educational Background

Date of Birth     : May 23, 1980

Age                 : 38 years old                Collegiate         : St. Paul College of Manila (1997-2001)

Height              : 5’0                              Course             : Bachelor of Science Major in Psychology

Weight              : 140 lbs.

Sex                 : Female                       Character References: Available upon request

Civil Status       : Single             .

Citizenship        : Filipino

Religion            : Roman Catholic