KRYSTLE ROBERTS

Lot 462, 5 West Greater Portmore, St. Catherine

Tel:876-409-3056

Email:[email protected]

OBJECTIVE
To employ my knowledge, skills and abilities to achieve the organization’s goals and objectives.

Also to integrate organizational and communication skills that will accommodate varied

responsibilities, along with the opportunity to be trained in new areas. Thus, enhance personal

growth and development.

SUMMARY OF QUALIFICATIONS
Communications /Client Relations: An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Excellent verbal and written communications. Easily instil trust and confidence in clients stressed by challenging life events; handle private client data with 100% confidentiality and integrity.
Information Management: Technical proficiencies include Microsoft Office Suite, Excel, PowerPoint, intranet, data entry by utilize organisation softwares.
·         Key Strengths: Finely-tuned analytical skills with a dedication to expanding subject knowledge and workplace competencies through continuing training. Unparalleled multitasking and time management skills, deftly managing heavy caseloads from initial client intake through all phases of discovery, drafting and active listening skills.

PROFESSIONAL EXPERENCE
Sagicor Life Jamaica LTD, New Kingston

Personal Assistant, June –Present

Assist a team of two Financial Advisors with their client base while providing superior Interpersonal, organizational and client service skills.

Execute administrative and work closely with Financial Advisors to develop appropriate financial plans for clients. Reconciled billing issues and adjust asset allocations. Process time sensitive financial and legal documents. Provide information to clients utilizing judgment and interpretation of policies and procedures. Also prepare a wide variety of memoranda, legal documents and other items as delegated from brief instructions using applicable software programs.

The Zika AIRS Project (USAID) – ZAP Jamaica, Linstead  and Portmore, St. Catherine

Vector Control Technician, March 2018 -April 2019

Inspect houses for breeding site of mosquitoes. Eliminate, educate and perform source reduction and treat mosquito breeding sites. Also compile records and reviews inspection of householders for accuracy, completeness and efficacy of treatment. Work effectively and cooperatively with the Entomological Surveillance Technicians and the Mosquito Research and Control Unit, Ministry of Health, householders, subordinates and the public to reduce mosquito borne diseases.

Various bars and lounges , Mandeville, Manchester

Mixologist / Bartender, February 2015-2017

Utilizing knowledge of blends, mixed beverages, and speciality liquors to serve, while providing outstanding hospitality to customers to gain appreciation, satisfaction and return service.

Market Research Services Limited, Kingston 10, St. Andrew

Market Research Services LTD, Kingston 5, St. Andrew

Research Interviewer, Nov 2011- March 2012

Administered survey and performed interviews based on company’s questionnaires in rural and urban areas in person and via telephone. Ensure accurate data gathering and recording procedures. Conduct a set number of interviews to meet a quota, collate results and transfer to the organization.

Fontana Pharmacy, Mandeville, Manchester

Sales Associate /Customer Service Representative, Oct 2009- Oct 2011

Help customers make selections by building customer confidence; offering suggestions and opinions, execute daily stock maintenance activities, assists in stocking sales floor, stock rotation displays and organization of merchandise.

SKILLS& CERTIFICATIONS
The Zika AIRS Project (USAID) – ZAP Jamaica, July, December 2018 and April 2019

In recognition of your contribution to a healthier Jamaica

Red Stripe Learning for Life Diageo, 2016

Certificate in Project Bartending

Heart Trust NTA, 2016

Certificate in Bartending

Heart Trust NTA, Pending

Fundamentals of Customer Engagement Certificate

EDUCATION AND CREDENTIALS
Bachelors Degree in Business Administration, 2014, Incomplete

UNIVERSITY OF THE COMMONWEALTH CARIBBEAN, Mandeville, Manchester
Associate Degree in Business Studies, 2010

REGENT COLLEGE OF THE CARIBBEAN (FORMERLY JAMAICA BIBLE COLLEGE AND COMMUNITY INSTITUTE), Mandeville, Manchester

CARIBBEAN EXAMINATION COUNCIL (CXC) GENERAL PROFICIENCY

Subjects                                  Grade                         Year

English Language                      III                             2010

Mathematics                               III                                         2008

School Leaving Certificate, 2007

EDWIN ALLEN HIGH SCHOOL, Frankfield, Clarendon

CARIBBEAN EXAMINATION COUNCIL (CXC) GENERAL PROFICIENCY

Subjects                                Grade              Year

English Literature                     III                   2007

Social Studies                            II                  2007

Human and Social Biology      III                   2007

VOLUNTEERISM
The Zika AIRS Project (USAID) – ZAP Jamaica, April 2019
Community outreach at Linstead Primary and Junior High School

Educate the school population about mosquito borne diseases and how to prevent mosquito breeding sites.

University of the Commonwealth Caribbean, 2013

Volunteer and served as marketing personnel

REFERENCES
References available upon request