KUMAR SHRESTHA            F&B Service

Mobile

00971529952398

Address

Current physical address:

Oasis Village, Dubai, U.A.E.

Current mailing address :

P.O.Box 11417, Oasis Village,

Al Quoz, Dubai, U.A.E.

Permanent home address:

Sindhupalchok Chautara -7 bagmati Zone Nepal.

(Cell No. 009779841101158 )

Email address

[email protected]

Skype address:

Kumar-shrestha1

Date Of Birth &PLACE:

January 24, 1984

Ward No. 07, Chautara, Sindhupalchok , Nepal

Height:  5’7 (173cm)

Passport No:        07195441

Date Of Issue   – 19/03/2006

Date Of Expire – 19/03/2016

Place Of Issue –  Chautara

Sindhupalchok.

Visa Status :

Residence

Nationality:

Nepalese

Language:

Nepali, Hindi, English

References are furnished upon request

Education

Campus:

Intermediate passed from

Shree Krishna Ratna  ganga higher  secondary school sindhupalchok chautara Nepal.

Computer Skills

Windows XP,MS Word, MS Excel,

Power Point, e-mail & Internet

TRAININGS & Attendance

►HACCP Awareness

►Level 2 Award in

Food Safety in Catering

►Creating Ultimate Experiences

► F & B Talent SHOW

►Customer Service Workshop

►Service culture training – Le

Meridien Experience

►Service Cultuter Training – Le

Meridien Brand

►Basic Food and Beverage

Training   from

Pacific manpower training

center pvt , Nepal

RECOGNITION

F & B Back stage hero nominee for  – July 2012

Extra mile Award –

December 2012

Competency Summary

I am very keen to utilize my professional and personal skills on my role that provides me the opportunity to uphold the business to the highest standard and make my way up in the industry.I establish goals for myself professionally and personally and then set about achieving these as quickly as possible.

Experiences:

 Food and Beverage Service – Sky view Bar Waiter– Burj Al Arab 7star.

 Food and Beverage service – Kempinski Hotel Mall Of the Emirates 5star.

 Food and Beverage Service – F & B waiter – Le Meridien Al Aqah Beach Resort 5star.

 Food and beverage supervisor-Hotel Mandap Kathmandu Thamel 3star

Skills:

Team player; eye to details, Enthusiasm with effective communication skills, open mind and calm, complaint handling and decision making; Can do attitude, strong ability to learn, adopt, improve new responsibilities, initiative and commitment to achieve, readiness to accept the challenges.

Express excellent Personal Presentation and Grooming Disciplines that will reflect and complement the highest standards of the company.

Creative; Involve, Fine Dining, Banquet and bar tending.

Career History

BURJ AL ARAB HOTEL,

Jumeirah International L.L.C                                                           10th July, 2012 to Present

Dubai, UAE

Food and Beverage “sky view Bar Service.

 The complete knowledge o restaurant hours of operation, capacity, proper set up and dress code of the restaurant.

 Be familiar with all hotel services, features, local attractions and activities to respond to guest inquiries accurately.

 The opening and closing of the restaurant is done properly.

 Update with guest preference, daily special item, and knowledge of beverage and non-availability items.

 Take the order and co-operate with bar and kitchen.

 Salesmanship and initiative to deliver personalization service.

 Open and serve wine and champagne bottles in accordance with departmental standards.

 Eyes on detail Check the order to delivery in time and follow up.

 Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

 Make positive relations with the guest at all times and check the satisfaction of the guests.

 Own the guest problem until it is resolved and Handle guest complaints following the instant pacification procedure and ensuring guest satisfaction.

 Handle the billing and cashiering either to post in room, cash, and traveller cheque and debit card, in micros.

 Bid the warm farh up hazard analysis critical control point (HACCP).

 Prepare clearance trolley, make clearance from station, clean and wipe all the equipment and section.

 Consistently follow FIFO system, Refill all condiments, check of expiry date, keep clean and organized side station, Store and inventory of crockery, cutleries, glassware, linen, napkin.

 Perform other duties when not busy to ensure optimum level of productivity.

 Participate on every training and meeting organized by department and

Being available to department whenever if needed.

 Report all the defect of equipment,

 Ensure to maximize the revenue and minimize the cost.

 Make sure all guest live happy.

KEMPINSKI HOTEL MALL OF THE EMIRATES    06th January ,2011 to 18th June 2012

Dubai U.A.E.

Food and Beverage Waiter

 As the restaurant waiter, I was responsible as mentioned as above for the assigned section to hold it and to serve the orders properly and efficiently, assisting the captain of the section, and to achieve the departmental goal.

LE MERIDIEN AL AQAH BEACH RESORT                      11th Dec,2007 to 15th Nov 2010

Al Aqah, Fujairah, U.A.E.

Food and Beverage Waiter

 As the restaurant waiter, I was responsible as mentioned as above for the assigned section to hold it and to serve the orders properly and efficiently, assisting the captain of the section, and to achieve the departmental goal.



Food and Beverage supervisor

 Reporting to Restaurant assistant manager or manager.

 Supervises activities of the assigned section and the restaurant.

 Prepares daily assignment for waiter/waitress.

 Attends to guest complaints and problems regarding service.

 To train all new associates and let them familiarize with the products sold in the outlet.

 To ensure staff punctuality.

 To check on reservations for the day.

 To attend hotel trainings as requested by the management.

 To follow the policies and procedures as per the standard.

Hotel Mandap Kathmandu Nepal.                                11th Jan 2004 to 30th Sep 2007

Job related knowledge

Banquets, indoor/outdoor parties, functions maintain, hotel promo tour, swimming pools

Side bar service and food service, beach bar  and food service,  gala dinner, attended on

state ‘s  sheikh   marriage ceremony service, playing supportive role while busy hour in

Housekeeping, Kitchen, Host And Bar.  Train the new staff for effective, accurate and prompt

operation of the restaurant, good  Communication skill and guest experience,

Declaration,

I kumar shrestha hereby state the above mentioned information is true in all aspects.