Lacey-Ann Palmer

New Cargen, Hampden P.O., Trelawny

Tel: (876) 456-5765/ 388-5741/ 418-5550/ 450-5853/ 954-3141

Email: [email protected]
Objective:                   To obtain a position that will allow me to utilize my Skills, Knowledge

and experience as a Customer Service Representative to enhance the

organizations goals and grow within the company.

Qualities:                    Very good customer service skills, good communication skills, very

good at multitasking, friendly, adaptable, Organized, disciplined

assertive, flexible, reliable, Patient and pays attention

to detail.

Education &

Qualifications:           2005-2006          Colbourne College & Colbourne Management School

Chantilly Rd., Savanna-la-mar P.O., Westmoreland

Courses:

Travel Organization (Cambridge Int’l Diploma)

Tourism & Hospitality services

Principles of Business (CXC)

to detail.

2003-2004        The Academic Resource Centre

Vanhaze Building, 16 East Street, Montego bay, St. James

Course:

Spanish (CXC)

1998-2003        Muschett High School

Wakefield, Trelawny

Caribbean Examination Council (CXC)

English

Social Studies

History

Science

Experiences:              2008-Current:   Jamaica Dispatch Service

Position:  Lead Customer Service Agent

Sangster’s International Airport, Montego Bay, St. James

Functions:  Attending daily briefings

Checking in customers accurately (3minutes per customer)

Boarding customers swiftly and efficiently

Processing of customers tickets

Handling internal and external customers complaint and

queries in a smooth and professional manner

Answering and directing telephone calls

Achievements:

2011-     Certificate for Successfully completing customer service

Training ( Jamaica Dispatch Services)

2015-    Certificate for successfully completing training as a (GSC)

International Ground Security Coordinator   (Southwest Airlines)

2015-   Certificate for giving exceptional customer service (Southwest

Airlines)

2015-    Appointed to the position of Acting Customer Service Lead

Agent (Jamaica Dispatch Services)

2015-    Certificate for being the most Disciplined and Organized

Agent  ( Southwest Airlines)

2017-    Certificate for Exemplary Gate Leadership (Southwest

Airlines)

2017- Certificate for successfully completing International Alternative

Interview Measures (Southwest Airlines)

October 2008      E-Services

Position:  Customer Service Agent

Freezone, Montego Bay, St. James

March 2008         Alliance One

Position: Debt Collector

Mangrove way, Freezone, Montego Bay, St. James

2007    Trelawny Book Supplies & pharmacy

Position:  Customer Service & Counter Clerk

19 Market Street, Falmouth, Trelawny

Interests:                     Going to sporting events, movies, spending time with family and friends and reading novels.

Philosophy:                 Each Persons Journey to success is unique, always try to learn from

Successful people, find the light at the end of your tunnel.

References:

  Winsome Beckford (Supervisor)

Jamaica Dispatch Services Ltd.

Sangster’s International Airport

Montego Bay, St. James

Tel: (876) 454-1103/ 564-7969

Davi-lee Ellis-Williams (Supervisor)

Jamaica Dispatch Services Ltd.

Sangster’s International Airport

Montego Bay, St. James

Tel: (876) 430-5559

Patricia Greaves-Silvera

Falmouth P.O, Trelawny

Tel: (876) 418-5550/ 954-3141

Gloria Viera

Falmouth PO, Trelawny

Tel: (876) 418-5550/ 954-3141

Carlton Lynch

Bounty Hall, P.O

Trelawny

Tel: (876) 466-0064