Lacey – Ann Palmer Lead customer service agent



Lacey-Ann Palmer

New Cargen, Hampden P.O., Trelawny

Tel: (876) 456-5765/ 388-5741/ 418-5550/ 450-5853/ 954-3141

Email: [email protected]
Objective:                   To obtain a position that will allow me to utilize my Skills, Knowledge

and experience as a Customer Service Representative to enhance the

organizations goals and grow within the company.


Qualities:                    Very good customer service skills, good communication skills, very

good at multitasking, friendly, adaptable, Organized, disciplined

assertive, flexible, reliable, Patient and pays attention

to detail.

Education &

Qualifications:           2005-2006          Colbourne College & Colbourne Management School

Chantilly Rd., Savanna-la-mar P.O., Westmoreland


Travel Organization (Cambridge Int’l Diploma)

Tourism & Hospitality services

Principles of Business (CXC)

to detail.

2003-2004        The Academic Resource Centre

Vanhaze Building, 16 East Street, Montego bay, St. James


Spanish (CXC)


1998-2003        Muschett High School

Wakefield, Trelawny

Caribbean Examination Council (CXC)


Social Studies





Experiences:              2008-Current:   Jamaica Dispatch Service

Position:  Lead Customer Service Agent

Sangster’s International Airport, Montego Bay, St. James


Functions:  Attending daily briefings

Checking in customers accurately (3minutes per customer)

Boarding customers swiftly and efficiently

Processing of customers tickets

Handling internal and external customers complaint and

queries in a smooth and professional manner

Answering and directing telephone calls




2011-     Certificate for Successfully completing customer service

Training ( Jamaica Dispatch Services)


2015-    Certificate for successfully completing training as a (GSC)

International Ground Security Coordinator   (Southwest Airlines)


2015-   Certificate for giving exceptional customer service (Southwest



2015-    Appointed to the position of Acting Customer Service Lead

Agent (Jamaica Dispatch Services)


2015-    Certificate for being the most Disciplined and Organized

Agent  ( Southwest Airlines)


2017-    Certificate for Exemplary Gate Leadership (Southwest



2017- Certificate for successfully completing International Alternative

Interview Measures (Southwest Airlines)



October 2008      E-Services

Position:  Customer Service Agent

Freezone, Montego Bay, St. James


March 2008         Alliance One

Position: Debt Collector

Mangrove way, Freezone, Montego Bay, St. James


2007    Trelawny Book Supplies & pharmacy

Position:  Customer Service & Counter Clerk

19 Market Street, Falmouth, Trelawny


Interests:                     Going to sporting events, movies, spending time with family and friends and reading novels.


Philosophy:                 Each Persons Journey to success is unique, always try to learn from

Successful people, find the light at the end of your tunnel.



  Winsome Beckford (Supervisor)

Jamaica Dispatch Services Ltd.

Sangster’s International Airport

Montego Bay, St. James

Tel: (876) 454-1103/ 564-7969


Davi-lee Ellis-Williams (Supervisor)

Jamaica Dispatch Services Ltd.

Sangster’s International Airport

Montego Bay, St. James

Tel: (876) 430-5559


Patricia Greaves-Silvera

Falmouth P.O, Trelawny

Tel: (876) 418-5550/ 954-3141


Gloria Viera

Falmouth PO, Trelawny

Tel: (876) 418-5550/ 954-3141



Carlton Lynch

Bounty Hall, P.O


Tel: (876) 466-0064