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Lara Mariza Calicdan Customer Care Associate

Philippines

Objective
 To utilize organizational, communication, social and technological skills and to undertake wisdom,
experience and relationship with people.
 To dedicate my time by implementing gained and extended knowledge from the Colegio and past work
experiences towards achieving the company’s goals through my high degree of competence at work.
 To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and
self development and help me achieve personal as well as organization goals

Work Experience
Filinvest Land Inc.
79 EDSA Highway Hills, Mandaluyong City
Broker Sales Assistant (June 16, 2015- December 15, 2015)
 Prepares weekly sales and marketing report
 Facilitate sales activities and budget/payment request through SAP
 Conducts project briefing and site orientation of sellers
 Monitors commission and generate sales update from networks
 Coordinates with vendors for project exhibits
 Liquidate management group’s expenses
 Assist buyers and sellers with their concerns
 Organize documents for presentation to Sales/Management Group
Federal Land Inc.
2/F GT International Tower 6813, Makati City 1227
Customer Care Associate (March 01, 2016 – February 28,2019)
 Satisfy customer needs through calls, emails and face to face transactions under
guidance of standard company policies
 Monitor daily customer inquiries and requests through company
system applications (Rush.Net and SAP)
 Coordinate with different department in line with process of clients’ requests
 Generate and assess monthly productivity of Inbound Team
 Supervise parking assignment and related issue of certain projects

Competencies
 Conducted interviews and analyzed result using thematic analysis (Case study: Bohol’s Heritage Churches: From
Cultural Tourism to Dark Tourism)
 Proficient with non-verbal and verbal communication and people skills
 Utilize thorough knowledge of policies, procedures and best practices in problem solving
 Create considerable knowledge to respond to non-routine tasks in a logical and organized manner
 Demonstrates in-depth professional knowledge to manage strong relationship and obligations at work
 Fluent in Filipino and English
 Skills in art such as drawing, sketching and photography
 Knowledgeable of using Adobe Photoshop, Microsoft Word, PowerPoint, Excel and Publisher for projects and
presentations
 No General Weighted Average below 87
Personal Information
Birthday: March 8, 1994

Citizenship: Filipino

Birthplace: San Pedro, Laguna PH
Height: 5’1”

Sex: Female

Civil Status: Single

Religion: Catholic