LEILA CORONACION S. BONDOC
Unit 1505 Winland Tower II, J. Osmena Ext., Brgy. Camputhaw, Cebu City 6000 | 63 917 711 4209 | ​[email protected] CAREER SUMMARY
Quality, detail and customer-service orientated professional with over twenty (20) years experience in a diverse set of work functions, with proven track record on quality and turn-around time. Over fourteen (14) years of supervisory experience; managing performance of up to 175 full time workers from production to quality control; maintained an average project quality rate of 99% for the past four and a half (4.5) years since assuming the team leadership position. Over twenty (20) years experience in managing client relationships from incubation and testing stage to project implementation and renewals.

WORK EXPERIENCE
WiXLu, Inc.®
Managing Director August 2015 – March 8, 2018
● Rolled out over 55 new campaigns for over 20 clients in Asia, Europe, North America and Middle East
● Developed business model (boost!TM) that offered a value-based outsourcing experience resulting in achievement of clients’ business goals.
● Established standard operating procedures for business units, allowing visibility and transparency across all departments
In charge of a range of functions to make sure the administration activities within the organization run smoothly. Responsible for the management of human resources, budget, accommodation and property facilities and records.
IROC-Asia Consulting, Inc.®
Business Development and Marketing Consultant January 2015 – August 2015
In charge of prospecting and capturing new clients for outsourcing and consulting divisions and assists in matters concerning set-up, training, and day-to-day operational activities where needed.

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TaskUs®, Inc.
Training Specialist
Team Leader
In charge of day-to-day workforce planning and management, project allocation and supervision of up to 90 full-time staff; conducts weekly staff performance evaluation and coaching; provides daily work updates to US-based counterparts and clients.
Achievements: ​Maintained 99.9% average quality within a quick-turn time frame; launched critical, high-volume projects; assembled, trained and supervised project teams; formulates training programs and conducts company-wide training sessions for both leadership and Oracle platforms.
Independent Contractor
Transcriptionist, Blogger and Market Leads Researcher 2006-2010
Shift Resources Philippines, Inc.
Marketing and Human Resources Manager 2004-2006
In charge of executing internet marketing strategies (Search Engine Optimization, Email marketing) for the company’s flagship client who was operating an e-commerce business and in managing the manpower requirements of the start-up BPO company
Achievements: ​Successfully executed e-commerce marketing calendar activities leading a team of five (5) internet marketing specialists which translated to higher search engine rankings for our flagship client; recruited a team of 40 full time personnel that eventually paved the way for servicing more client requirements.
Conversia, Inc (formerly TrX Global, Inc.)
Legal and Business Transcription Head 2003-2004
In charge of day-to-day project planning, production and quality control; managed a team of five (5) full time transcript editors and quality personnel
Achievements: ​Consistently delivered high-quality transcription products to clients resulting in the flow of additional volume-based projects for the company
Quorum Litigation Services Philippines, Inc.
Operations Supervisor 1996-2002
In charge of day-to-day project planning, production and quality control; managed a team of five (25) full time data analysts, transcript editors and quality personnel
Achievements: ​Consistently delivered high-quality transcription products to clients resulting in the flow of additional volume-based projects for the company; promoted from Document Analyst to Supervisor within 5-year period; led a team of specialist in piloting Transcript Editing business unit.
January 2010 – December 2014

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OTHER WORK EXPERIENCE Innodata Manila
Document Analyst 1999-2000
Vision-X, Inc.
Rate Reduction Analyst 2003
Ad-Man Resources, Inc.
Office and Plant Operations Supervisor 2003
British International Academy 2008 Middle School Teacher
EDUCATIONAL BACKGROUND Rizal Technological University
Bachelor of Science in Industrial Engineering 1999 – 2001
Mapua Institute of Technology
Bachelor of Science in Industrial Engineering 1993 – 1997
LANGUAGES
Filipino – Tagalog – native language Cebuano – basic
English – fluent
French – basic