Leny Oliveros Learning Specialist


Leny P. Oliveros

Lot 24 AFP Housing Phase 2 Western Bicutan, Taguig City


[email protected]


Learning Services Learning Specialist with 3 years of experience in facilitating learning for both new hires and regular employees, 4 years of experience in telephone sales, chat and email support as an associate, Passionate learner, Certified team player, Graduated Lean Six Sigma Yellow Belt Program, Awarded with recognition certificates



Cheetah, TELUS International​​​​​​McKWest Site, Taguig

Learning Services Learning Specialist​​​​​March 2015- Present

● Ensures that all Team Members in Cheetah team are updated with the latest Client Specific information needed to carry out their duties and responsibilities
● Assess training needs, determine learning gaps, recognize learning opportunities, and develop and deliver training and/or coaching to affect performance
● Develop, manage, and communicate training plans to the operations team
● Maintain a close relationship with internal and external clients for operations and support teams in addressing program needs and goals
TELUS Business Solutions, TELUS International​​​​Araneta Site, Cubao QC

Account Services Associate ​​​​​​April 2013- Present

● Promote, sell and coordinate orders of TELUS products and services to Small and Medium business customers within an assigned account base
● Act as a liaison for the customer to manage and support implementation of service orders and issue resolution with other TELUS departments
● Partner with Account Managers to prioritize customer support and strategy
● Prepare written quotes and proposals within established guidelines
Zynga, TELUS International​​​​​​Market! Market! ,Taguig

Player Advocate/Billing Representative​​​​​December 2011- March 2013

● Handled 9 games for game play queue and all games for billing queue phone support.
● One of the four agents assigned to handle special project called Retention.
● Respond to all player inquiries, complaints and educate what are the current and known issues.
● Build relationships with customers to positively represent the brand and encourage return of business.
Sears, Sitel Philippines​​​​​​​One Julia Vargas Site, Pasig

Repair Customer Service Representative​​​​​April 2010- December 2011

● Closing 90% sales a day by using FAB approach.
● Selling warranty for the appliances that badly needed repair to help the customer save more.
● Scheduling appointments either for repair or maintenance checks.
● Reviewing the status of ordered parts by the technician to schedule next appointment with the customer.

Laguna State Polytechnic University​​​​​​Los Banos, Laguna

Bachelor of Secondary Education

Major in Biological Science​​​​​​​2008-2010


Rizal Technological University​​​​​​​Boni, Mandaluyong

Bachelor of Secondary Education

Major in General Science​​​​​​​2005-2007



Lean Six Sigma Yellow Belt Training​​​​​TELUS International Philippines

With Highest Impact Award​​​​​​​2018


iAspireSummit​​​​​​​​TELUS International Philippines


Top trainer for Non-voice account (Q2)​​​​​TELUS International Philippines

And nominated for TELUS Values, Courage to innovate​​​​2016


iAspire Basecamp Express Trail​​​​​​TELUS International Philippines



● Ability to interact and communicate effectively over-the-phone, through chat and email
● Proficient in MS office programs
● Ability to multi-task and detail-oriented

Jasper Ramirat

[email protected]


Learning Services Manager, Cheetah

TELUS International Philippines


Gerry Val Genabe

[email protected]


Learning Services Supervisor, Cheetah

TELUS International Philippines