LEO ANTHONY B. QUICOY
Blk 91 Tanglin Halt Rd., Singapore City, Singapore 142091
Mobile: +6583212481
Email: [email protected] / [email protected]
Availability to start work: As soon as possible WORK EXPERIENCE
➢ Salmon Samurai – Empire Eats Pte. Limited (January 2018 – Present ) Service Crew
Responsibilities and Duties:
• Manage guest queries in a friendly, timely, and efficient manner.
• Service Orientation – Actively looking for ways to help people.
• Ensure knowledge of menu and all products
• Ensure food and beverage orders are of a consistently good standard and delivered timely •
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• Maintain high standard of sanitation and cleanliness •
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• Comply with and enforce work safety standards , 5-s, Good manufacturing practices, standard operating procedures and other work policies
➢ John Gold Group of Companies – John Gold Cargo Forwarder Corp. (Oct 2015 – Dec 2017) Operations Supervisor
Responsibilities and Duties:
• Act as a liaison between customer service and operations departments such as the warehouse and delivery teams.
• Investigate and resolve complex customer issues related to internal and external operations.
• Conduct root cause analysis of customer issues and propose solutions to improve overall customer
experience.
• Respond to complex customer queries in a tactful and timely manner.
Customer and Personal Service – Knowledge of principles and processes for providing customer
and personal services. This includes customer needs assessment, meeting quality standards for
services, and evaluation of customer satisfaction.
Attention to Detail – Job requires being careful about detail and thorough in completing work
tasks. Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high stress situations. Responsible for ensuring that incoming stock is unloaded and stored correctly and safely in the storage room. Store food in designated containers and storage areas to prevent spoilage Inventory control system to check orders against original purchase documents and ensure that ingredients and stock contents are double-checked for accuracy
• Lead & execute improvement projects in warehouse to reduce costs, improve cycle time and meet customer expectations.
• Responsible for the performance of the agency and handling the daily operations with regard to goods delivery.
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• Responsible for HSE related activities in Warehouse. Work closely with HSE department to maintain highest level of workplace safety in day to day operations.
• Work closely to meet On Time Delivery (OTD) schedules of customer orders.
• Oversee component/equipment movement as well as the safety and cleanliness of the store.
• To co-ordinate all incoming and outgoing shipments, including liaison work with the forwarder
and internal department to ensure a smooth operation flow.
• Prepare necessary paperwork for safety requirements, purchase orders, delivery instructions,
delivery orders, claims and other relevant forms.
• Coordinate with site personnel to ensure timely delivery of goods
• Coordinate with management and site personnel for manpower scheduling
• Coordinate with transportation forwarders and customs agency, arrange import/export delivery. • Meet delivery trucks at site to collect relevant paperwork. ➢ Philippine Ports Authority – Cagayan de Oro City Port (November 2013 – March 2015 Checker
Responsibilities and Duties:
• Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Service Orientation – Actively looking for ways to help people.
• Customer and Personal Service – Knowledge of principles and processes for providing customer
and personal services. This includes customer needs assessment, meeting quality standards for
services, and evaluation of customer satisfaction.
• Attention to Detail – Job requires being careful about detail and thorough in completing work
tasks.
• Stress Tolerance – Job requires accepting criticism and dealing calmly and effectively with high
stress situations.
• Responsible for ensuring that incoming stock is unloaded and stored correctly and safely in the
warehouse.
• Inventory control system to check orders against original purchase documents and ensure that
shipment contents are double-checked for accuracy
• Comply with and enforce plant safety standards , 5-s, Good manufacturing practices, standard
operating procedures and other plant policies
EDUCATION
• Bachelor of Science in Business Administration major in Marketing Management Xavier University – Ateneo de Cagayan
Corrales Avenue, Cagayan de Oro City, Philippines
• Basic Health Care and Home Management Alternatice Learning System – Dep Ed X Velez Street, Cagayan de Oro City, Philippines
SKILLS AND TRAININGS
• Basic Occupational Safety and Health
• Basic Life Support
• Business Forecasting and Business Valuation Assessment