Leo Lacar Villamin
(+63) 9369335172 /|  [email protected]
25 Magsaysay Avenue P-1 Lower Loboc Oroquieta City
Northern Mindanao

PERSONAL INFORMATION

Age: 29 years old
Gender: Male
Birth date: January 6, 1990
Civil Status: Single
Height: 5 feet and 5 inches
Weight: 63 kilograms
Citizenship: Filipino
Religion: Roman Catholic
Special Skills: Singing, hosting, interpersonal relations

EDUCATIONAL BACKGROUND

Graduated with the degree of Bachelor of Arts Major in English STELLA MARIS COLLEGE, OROQUIETA CITY YEAR GRADUATED: 2010

Graduated Secondary Education MISAMIS OCCIDENTAL NATIONAL HIGH SCHOOL YEAR GRADUATED: 2005

Graduated Elementary Education OROQUIETA CITY CENTRAL ELEMENTARY SCHOOL YEAR GRADUATED: 2001

Work Experience:

Restaurant General Manager
Cagayan de Oro City
October 2017 – February 2019

Directs efficient and accurate preparation and sale of products to maximize guest satisfaction
Ensures preventive maintenance of restaurant facility and equipment is completed in accordance with Company standards
Motivates and directs team members to exceed customer expectations with fast and friendly service in clean surroundings.
Provides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers Assumes full responsibility for restaurant profit and loss management by implementing marketing strategies and following cash control/security procedures
Maintains inventory, manages labor, and applies financial reporting analysis to enhance restaurant results
Enforces compliance with government regulations, BKC Market Policy, employment laws, food safety, BKC Security
Policy, operations, and BKC policies and procedures relating to all restaurant activities across shifts.
Leads restaurant management team in recruiting, selecting, hiring and retaining effective team talent
Prompt and regular attendance for assigned shifts, meetings and training.

Work Scope/Systems Handled:
Profit and Loss
Internal Communication
Business Planning
Management Scheduling
Inventory Management
People Management
Shift Management
Training
Production Management
Service Management
Food Safety
Safety and Security
Planned and Daily Maintenance
Feedback Management

Jul 2012 – Dec 2015
2nd Assistant Manager/ Business Extension Manager (AREA)
Golden Arches Development Corporation (MCDONALDS) | Northern Mindanao, Philippines
Industry: Food & Beverage / Catering / Restaurant
Specialization: Food/Beverage/Restaurant Service
Role: Management
Position Level: Assistant Manager / Manager/ BUSINESS EXTENSION MANAGER (AREA)

Oversees and manages, checks and does audit on the overall daily and monthly operation of Multiple restaurants, focusing on the business channels (Drive Thru, Desser Kiosks, Take out counters, Delivery Service, 24-Hour Service);) ensuring delivery on guest satisfaction, and ensuring desired restaurant outcomes (i.e., increased sales, profitability, and employee retention). leads the restaurant management team and oversees the financial controls, operations, people development, Guest service and compliance within the restaurant across all shifts; should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant; interacts with restaurant team members, restaurant management, DM’s, customers, members of the field operations team and outside vendors.

OIC/Restaurant manager MangInasal Cebu CITY
OCT. 10- Sept. 29, 2011
Industry: Food & Beverage / Catering / Restaurant
Specialization: Food/Beverage/Restaurant Service
Role: Management

Reinforce and empower skills to develop strategic ways to deliver superior level of Quality Service, Food, Cleanliness and Customer Value. Driven to execute and present specific, measurable, attainable, realistic and time-bound sales plan to achieve more transactions, increase customers’ buying capacity, and achieve outstanding profit market- wide. Enhance and develop potential people, thus producing competitive staffs that will help deliver accurate and fast customer service through timely training. Provide a scheduled and unannounced audit to store areas to validate execution on operation. Checks on areas such of Production, Service and other systems in order to provide additional output and/ or corrective actions to deliver a more effective and achievable results when it comes to sales and profitability, quality service and competitive people.

Service Crew/ Customer Sales Representative
Apr 2010 – Oct 2010
MangInasal/ NewmediaIX (Call Center)
Industry: Food & Beverage / Catering / Restaurant
Specialization: Customer Service
Role: Customer Service – General

Accommodating customers, providing customer service as to make them feel at home while dining ( Call Center) as a customer sales representative, calling clients internationally to promote, suggest and attract customers on line to purchased our medium ( Product) in the company.
Service crew/ Sales marketing officer
Jollibee
Nov 2007 – Mar 2008
Industry: Food & Beverage / Catering / Restaurant
Specialization: Sales – Telesales/Telemarketing
Role: Sales Support Coordinator

cleaning tables, mopping the floor, and accommodating customers making them feel at home as they dine in the restaurant. and as a sales marketing officer, providing marketing strategies as to promote products both outside and inside the store to generate more sales, visiting schools, offices and other establishments for additional sales.
Seminars and Trainings Attended
First Aid Training (w/ Certificate)
Capitol Compound Cagayan De Oro City
September 11-12 2012

People Management Training/Class(W/ Certificate)
Cagayan De Oro City
May 31, 2013

Food Safety Course (w/ Certificate)
Davao City
November 5, 2012

Effective Management Course
(w/ certificate)
Manila Philippines
September 30- October 4, 2013

Basic Shift Management Course
(w/ Certificate)
Dean’s Lister
November 6-9, 2012
Davao City Philippines

Advanced Shift Management Course (w/ Certificate)
February 11-14, 2013
Davao City Philippines

Environmental Management Seminar ( w/ Certificate)
May 29-30, 2014
Cagayan de Oro City Philippines

Field Service Seminar (w/ Certificate)
June 17, 2015
Davao City Philippines

Basic Customer Care (w/ Certificate)
September 24, 2014
Cagayan de oro City

Education
2010
Stella Maris College
Bachelor’s/College Degree in Others  |  Philippines
MajorEnglish

Skills
Intermediate
interpersonal relations
Languages
Proficiency level: 0 – Poor, 10 – Excellent
Language Spoken/ Written
English (Primary) 89

JobStreet English Language Assessment (JELA)
Date Taken6 Nov 2015
Score31/40