Professional Profile____________________________________________________________
A driven and an experienced Account Management and Sales Professional with over 9 years of experience within client & account relationship management, ability to exceed target revenue sales and solid base skill in sales negotiations.
I am able to deliver above-target sales and a high level of customer retention and account growth. Demonstrates a focus on the achievement of sales targets and elevates work culture to embrace productivity and profitability. Exhibits the ability to influence key decision makers through the development of effective strategic relationships.
I handled and managed store constructions and renovations from the start, up to the end until completion. Making sure everything was in order and working according to a timeline. I worked closely with the foreman, technical sub-contractors and mall/ building administrators. My additional skill that of a Project officer makes me a reliable Marketing person for my client because I can decide and make solutions on urgent situations. My expertise and experience on construction and fabrication of display stands won over my clients and other professional’s confidence on my capabilities and knowledge of my job.
Core Skills_____________________________________________________
Relationship Management Account Management Customer Services
Customer Services Team Management Sales & Marketing
Networking Client Retention Complaint Handling
Academic Excellency
First Honorable Mention
• Create new clients, handle multiple accounts and maintain old clients. Attend client meeting. Directly reporting to the General Manager. Working hand in hand with Project coordinator for the projects.
• Coordinated and supervised the projects which included Engineers and ensured the prompt resolution of any problems
• Ensuring that all orders are being processed and that clients are being provided with accurate quotations
• Maintaining regular contact with clients and conducting 2-3 daily meetings to develop effective working relationships and drive business profitability whilst cultivating existing accounts
• Making ocular with the project officer to ensure that all fabrications are on track and delivered ahead of schedule
• Handling and resolving client’s reports of delays etc to serve them better.
• Planning, developing and implementing effective marketing communication campaigns
• Supporting the General Manager in day to day project status progress even the challenges
• Tele marketing. Call prospect clients
• Sending Proposals and Company profile thru email to further introduce the company and other services.
• Attending and engaging in team meetings relating to targets and company updates
• Set up a meeting with the client in order establish requirements and offer recommendations
• Assist team members with day to day marketing tasks and coordinating marketing projects and activities requested.
• Supporting the in-house marketing and design team by coordinating and collating content
• Assisting with the production of artwork, sourcing and images
• Attending the event set up and assist the Marketing executive during the Ingress
• Making checklist of the items or things needed regarding the exhibit set up
• Making list of targeted sales per month
• Providing administrative support to the marketing and sales team
• Assist with the production of marketing materials
• Help organize events and exhibitions and seminars
• Be the point person for the suppliers
• Visit clients and attend trade shows and exhibitions with the Marketing team
• Maintaining marketing data base
• Doing general office duties
• Collaborate with Management to complete necessary projects; work independently on prior delegated tasks
• Ensure an organized, clean and tidy workspace
• Maintain and re-stock office supplies as needed
• Monitor and use office equipment and materials
• Complete basic book keeping and record keeping duties
• Report any problems with office equipment; help resolve issues if possible
• Answer phone calls, direct calls, take and deliver messages as needed; prepare outgoing mail; sort and deliver incoming mail to appropriate persons
• Help to immediately resolve and mediate customer complaints
• Take meeting notes and transcriber into email, document or spread sheet form