Lilibeth G. Frias

Blk 2 Lot 8, Metroville, Alapan 1-C, Imus Cavite

Philippines, 1300

Phone No.: (63) 046-484-1292

Mobile No.: (63) 09222915941

Email Add: [email protected]

Career Objective:

I am a graduate of Bachelor in Hotel and Restaurant Management with almost 25 years of experience in managing store (fastfood chain) as well as supervising managers and service crew. Expertise on planning, organizing, leading and managing. I am very much willing to impart my abilities and Knowledge in your prestigious company to sustain or enhance total customer satisfaction and to help achieve company’s goals.

Professional Experience:

Position:         Owner/ Franchisee

Company:       Wamchef Foods and Enterprise

Address:         Metro Point Mall, Pasay City, Philippines

Date:               March 2014- February 2016

Job Description / Duties and Responsibilities:

·            Monitor Daily sales

·            Responsible for hiring and training of service crew

·            In-charge for daily inventory, ordering of perishable and non perishable items

·            Monitors cleanliness and condition of the area

·            Helps to serve and cook of other foods

·            Ensures total satisfaction of all customers

Position:         Group Manager

Company:       LPO Group of Companies, Franchise of Chowking Foods Corporation

Address:         599 Boni Avenue, corner Sto Rosario, Mandaluyong City, Philippines

Date:               June 7, 2011 – March 2, 2013

Job Description / Duties and Responsibilities:

·            Handling six branches of Chowking Stores.

·            Overall in-charge for Store profitability

·            Review Cost Performance of all stores and recommends improvements

·            Responsible for the overall performance on  high quality food, service excellence and

cleanliness and condition of the restaurant.

·            Monitor and review Financial Statement of the stores

·            Handle major customer complaint and able to resolve it.

·            Guide and Coaches Management Team on their Key Result Area

·            In-charge for the final interview of the Management Team and Administrative position.

·            Conduct orientation and Job offer of the newly hired Managers.

·            Conduct monthly meeting with the Restaurant Managers to discuss concerns in Operations.

·            In-charge for recruitment and hiring of Managers.

·            Overall in-charge for the decision making on matters related to operations.

Position:         Restaurant  Manager

Company:       Jozel Foods Corporation and Enterprise, Franchise of Jollibee Foods Corporation

Address:         Kalentong, corner Shaw Boulevard, Mandaluyong City, Philippines

Date:               July 16, 2003 – May 31, 2011

Position:         Assistant Restaurant Manager1/ OIC

Company:       MI Casa Foods Corporation, Franchise of Jollibee Foods Corporation

Address:         Katubusan Street, Sta Cruz, Metro Manila, Philippines

Date :              March  2002 – August 2002

Position:         Assistant Restaurant Manager1/ OIC

Company:       JDA Foods Services, Franchise of Jollibee Foods Corporation

Address:         Monumento Circle, Caloocan City, Philippines

Date:               January 1996- March 2002

Position:         Assistant Restaurant Manager2

Company:       Golden Crest Foods Corporation, Franchise of Jollibee Foods Corporation

Address:         Aliw Complex, Meycauayan, Bulacan, philippines

Date:               March 1993- January 1996

Position:         Shift  Manager

Company:       Sen Yang Foods Corporation, Franchise of Jollibee Foods Corporation

Address:         Monumento Circle, Caloocan City, Philippines

Date:               January 1989 – March 1993

Job Description / Duties and Responsibilities:

·            In-charge for preparing the Monthly Sales Target.

·            Prepares monthly sales review to analyze Sales Performance of the restaurant.

·            Overall in-charge for people effectiveness.

·            Overall in-charge for the manpower planning guide, scheduling of Management Team

·            Overall in-charge for hiring and selection of staff

·            Handling customer complaints and able to resolve it immediately.

·            Conduct orientation of the newly hired staff.

·            Strictly monitor cost areas like electricity, water, gas usage, manpower cost, Food cost,paper cost and OPEX.

·            Implements some best practices on how to control cost during operations

·            Conducts monthly audit on Food, Service, Cleanliness and Condition of the restaurant and prepares corrective                              action plan for improvement.

·            Responsible for daily requisition of all perishable and non- perishable items

·            In charge for maintaining the good condition of all equipments

·            Overall in-charge for the Inventory Management

·            Overall in-charge of Food Cost and paper Cost performance

·            Overall in-charge of Daily Inventory Control

·            Overall in charge for the selling cycle/ cash control procedures

Position:         Service Crew

Company:       Angeles Jose,  Franchise of Jollibee Foods Corporation

Address:         Monumento Circle, Caloocan City

Date:               October 1986- January 1989

Job Description / Duties and Responsibilities

·            Take the order of the customer and serve

·            Cashiering

·            Overall in charge of the Cleanliness and Condition of the station

·            Assist customers of their queries and needs

·            In charge for promoting the marketing promos

·            Give customer satisfaction to all the customers

·            Responsible for the availability of supplies in the counter area

·            Prepares back-up (e.g. drinks, other ingredients and condiments)

·            Ensures availability of coins and bills inside the cash drawer

Position:         Food Attendant / Receptionist

Company:       Aberdeen Court Restaurant

Address:         Quezon Avenue, Quezon City, Philippines

Date:               November 1983- March 1985

Job Description / Duties and Responsibilities

·            Assisting the customers to their table

·            Get the order of the customers

·            Offer additional drinks or food to the customers

·            Serve the food and drinks on the table

·            Set up the table/ replace the linen

·            Forward the order slip to the cashier for billing

·            Assist bride and groom at the presidential table

·            Overall in-charge in setting the buffet table in the dining area

Educational Background:

Elementary                                                                                                     Year [From] – [To]

School:            University of Saint Anthony                                                      1968 – 1974

Address:          San Miguel, Iriga City, Philippines

Secondary

School:            Mariano  Marcos Memorial High School                                   1974 – 1978

Address:          Sta. Ana, Metro Manila,  Philippines

College

Course:            Bachelor of  Hotel and Restaurtant Management                     1978 – 1983

School:            Polytechnic University of the Philippines

Address:          Sta Mesa, Metro Manila, Philippines