AVERION, LIRA I.
920 Catanduanes st. Brgy. Pitogo
Makati City

Mobile No. +639668623265
Email: [email protected]

Core Competencies

Customer and Goal Oriented
Flexible and willing to be trained
Easy to work with and determined

Achievements

BGA SPC (Statistical process Control)Team

• Elected as the Direct Labor Action Team Leader which monitors and discuss chart variations to team members and resolve whatever issues encountered with the team.

Work Experience

Company Name: Cypress Manufacturing Ltd.
(April 2003- August 2014)
Gateway Business Park, Brgy. Javalera, Manggahan, Gen. Trias , Cavite
Position: Autoline Manufacturing Technologist
Industry: Manufacturing

Main Responsibility:
• Operate Autoline Machines

Specifics:
• Operate machine with quality
• Troubleshoot minor machine jams for productivity
• Perform machine conversions to maximize machine capability and productivity
• Perform preventive maintenance
• Perform machine walkthrough to check machine capability throughout the shift
• Perform functional process to check machine capability to produce quality products
• Review owned charts which monitors and detects machine problems and resolve existing problems to prevent recurrence and maintain chart capability.
• Perform MSA(manufacturing self audit)
• Report in SPC Reviews the progress and opportunities for improvement of the charts which directly contributes to the quality of our products with zero defects at competitive cost and satisfaction of our customers

Company Name: Alorica (Frontier Account)
( February 2016- July 2016)
24/F Exportbank
Chino Roces cor. Pasong Tamo Makati City
Position: Customer Service Representative
Industry: Telecommunication

Main Responsibility:
• Provide the best customer experience.

Specifics:

• Handles troubleshooting for telephone services.
• Attend and resolve upgrades and updates plans and features.
• Provides basic information such as Account numbers, Contract dates etc.
• Explains bill and process payments for customers.
• Recommends best plan offer.
• Guides customer for self service options through online websites.

Company Name: Access Worldwide
( July 2016 – November 2016)
18/ F RCBC Tower
Makati City
Position: Customer Service Representative
Industry: Telecommunication

Main Responsibility:
• Provide the best customer experience.

Specifics:

• Handles basic troubleshooting for telephone and internet services.
• Attend and resolve upgrades and updates plans and features.
• Provides basic information such as Account numbers, Contract dates etc.
• Explains bill and process payments for customers.
• Recommends best plan offer.
• Guides customer for self service options through online websites.

Company name: TELEPERFORMANCE
(March 2017-present)
Le grande Ave., Mckinley West, Fort Bonifacio Taguig
Position: Hotel Reservations and Customer Care
Industry: Hotel Reservations
Main Responsibility:

• Provide customer the best experience making reservations as well as maintaining their loyalty to Hilton Hotels.
Specifics:

• Provide solutions to members whose having issues in the Hilton Honors program
• Make sure to give our guests the best personalized solutions in making reservations.
• Make sure they are having the best customer experience to gain trust and loyalty to the company.

EDUCATION:

Attainment

Institution Year Completed/
Left

Collegiate Education Bachelor of Science in Aircraft Maintenance Technology
PATTS College of Aeronautics
Pasay,Manila
March
2001