Lisa-Marie Knight
6 Madison Dr. Havendale Kingston 19 [email protected] (876) 285-0407

• Strong Leadership, Organizational and Negotiation skills
• Self-motivated
• A natural motivator with strong Inter-Personal skills
•  Results driven while maintaining high Team Morale
•  Strong analytic skills
• Strong Written and Oral Communication skill

REGUS KINGSTON, J.M. Community Associate 2018- Present Daily maintenance of the center’s operations. Supplies, cleaning, security. Client retention support and handling all customer queries, concerns and issues. Administrative duties, including but not limited to invoicing, admin support, call handling and distribution. Sales support for all reactive sales leads.

COURTYARD BY MARRIOTT KINGSTON, J.M. Event Sales Coordinator 2015-2018 Prepare sales-related documents throughout the sales process (e.g. proposals, contracts, or banquet event orders). Preparing sales reports, hosting meetings. Maximize revenue through leads & third parties.

Front Office Agent Daily Reports, checking in and out of guests, problem resolution. Making room reservations. Assisting with any concierge duties necessary. Working closely with housekeeping to ensure accuracy in preparation of rooms.

COURTLEIGH HOTEL &SUITES KINGSTON, J.M. Front Office Agent -1yr Contract 2015 – Contract Daily Reports, checking in and out of guests, problem resolution. Making room reservations. Assisting with any concierge duties necessary. Working closely with housekeeping to ensure accuracy in preparation of rooms.

HILTON INTERNATIONAL SAINT JAMES, J.M. Front Office Supervisor 2014-Closure Train, coach and develop multiple departments including Front Office, Reservations, Concierge and Bell Team; Handling complaints and grievances; Compile and distribute Daily, Weekly and Monthly Reports to Senior Management.

RITZ CARLTON SAINT JAMES,J.M. Front Office Agent 2011-Closure Compiling reports, Guest complaint handling, Customer service duties, team engagement coordinator, night audit relief, F&B Hostess.

SANDALS RESORTS INTERNATIONAL SAINT JAMES,J.M. Entertainment Supervisor 2009-2011 Organizing and hosting internal and guest group events and activities and award ceremony, hosting and entertaining large groups of partnering clientele in various parts of the U.S. and Caribbean.

MARRIOTT INTERNATIONAL FLORIDA,U.S.A Activities Associate- 2 yr Contract 2007-2009 Poolside concierge for Cabana guests. Beach attendant. Assisting with kids programs, group activities and events.