LITE ACE R. LAPAT
Bachelor of Arts in Development Communication
Al Hamriya Palace 2, Bur Dubai
[email protected]
+971 52 613 7444

Career Profile
A smart, conscientious and customer focused sales executive with extensive experience of selling, stocking and ordering merchandise in a retail and sales operation. Able to converse in a courteous and polite manner. Always paying specific attention to detail, and having a approachable, cheerful and friendly attitude. Currently looking for a suitable position in a exciting retail outlet that offers significant opportunities for career progression.

Work Experiences
Teleperformance Center – Customer Service Representative (July 2015 – November 2016)
Worked as part of a team in a busy and dynamic contact center company. Was involved in developing companies sales strategy and pricing policy. Responsible for responding effectively to the diverse needs of each customer.
Duties:
• Dealing with customer inquiries via email and telephone.
• Ensuring that a customer problem is brought to satisfactory conclusion.
• Collecting and analyzing data to monitor the level of customer service.
• Maximizing every sales inquiry.
• Redirecting phone calls to appropriate personnel.
• Able to train, monitor and supervise junior or new staff.
• Met with other team managers to discuss possible improvements in customer service and company’s products.
• Learned about products and services and kept up to date with changes.

GM Cycle Corporation (Motorcycle Dealer) – Bookkeeper (February 2015 – June2015)
Entertain daily customer for price quotation. Accomplish financial report for daily cash sales and collection report. Reconcile account to report accuracy. Record cash and make a daily bank deposits. Conduct a monthly reconciliation of every bank account.
Duties:
• Monitor office supply levels and reorder as necessary.
• Tag and monitor fixed assets.
• Pay supplier invoices in a timely manner.
• Conduct periodic reconciliations of all accounts to ensure their accuracy.
• Purchase supplies as authorized by management.
• Provide information to the external accountant for company’s financial statements.
• Calculate and issue financial analysis of the financial statements.
• Calculate variances from the budget and report significant issues to management
• Provide clerical and administrative support to management as requested

GM Bank Incorporated (Rural Bank) – Loans Clerk (June 2014 – November 2014)
Admitting all client inquiries for loans offered by the company like vehicle, agricultural and business loans. Ensure loans documents were duly signed and accomplished by the customer and credit investigator through reference checking. Accomplish payment record like ledger, organize and execute closing procedure.
Duties:
• Interview loan applicants to elicit information.
• Investigate applicants’ backgrounds and verify references
• Prepare loan request papers and forward findings, reports, and documents to appraisal department.
• Contact customers by mail, telephone concerning acceptance or rejection of applications.
• Review loan papers to ensure complete transactions between loan establishment and borrower upon approval of loan.
• Updating of ledger and loans documents every renewal.

Professional strengths:
• Tenacious work ethic
• Keen to learn and detail
• Possess good organizational and management skills
• Ability to work well in team environment
• Quick learner, talented and creative
• Goal oriented and ability to handle multiple tasks
• Proven ability to work under pressure and meet deadlines.
• Positive “can do” attitude
• Experience working with small and medium-sized companies

Technical Knowledge:
• In-depth knowledge of Adobe Photoshop
• Knowledge of basic operating systems like Microsoft Word, Microsoft Excel and PowerPoint.

Personal Details:
Date of Birth: 07/17/1993
Employment Status: Full time
Relationship status: Single
Nationality: Filipino
Academic Qualifications:
Bachelor of Arts in Development Communication
Central Luzon State University (CLSU)
June 2010 – April 2014

References – Available upon request