LITHA THOMAS

P.O. Box 22550 • Doha, Qatar
Mobile +974-55716564 • Home +974-44654630 • [email protected]

SUMMARY OF QUALIFICATIONS

Administrative Management ~ Process Improvements ~ Global Collaborative Leadership

Highly-accomplished, results-focused global leader and resourceful administrative management professional with exceptional background of administrative, operations, regulatory affairs and project/staff management skills and expertise acquired in the international airlines industry. More than 15 years of demonstrated achievements devising innovative, timely solutions that increase operational efficiency, improve productivity and reduce costs. Dedicated with outstanding organizational, communication, relationship-building and team leadership/motivational attributes.

CORE COMPETENCIES

Project Leadership/Coordination • Administrative Management • Strategic Planning • Policy/Procedure Development • Process Improvements • Regulatory Compliance • Global Flight Operations • Team Building/ Training • Office Management • IT Integration • Cost Controls • Problem Solving/Decision Making • Verbal/ Written Communications • Management/Staff/Customer Relations • Multi-Tasking/Time Management Skills

PROFESSIONAL EXPERIENCE

QATAR AIRWAYS (QR), Doha, Qatar 2012 – 2015
2015 – Present
Officer Regulatory Affairs / Lead Compliance Officer

• Ensured compliance with all applicable regulatory requirements by working closely with Senior Manager for Regulatory Affairs and liaising with local and international regulatory authorities.
• Maintains records, prepares reports and composes correspondence relative to the department functional requirements and makes sure that correspondence between Regulatory Authorities is distributed accordingly.

• Delivered administrative support and assistance to QCAA and SAFA inspectors serving as liaison to coordinate travel, related itineraries and make reservations. Processed paperwork.

• Coordinating meetings, prepare agendas, records meeting notes/minutes and prepares action items.

• Demonstrated exceptional collaborative and dispute-resolution skills working with management and department heads to address, resolve and follow-up on complaints and issues raised by captains.

• Maintains files and an up-to-date data base covering all outgoing and incoming QCAA correspondence and all matters concerning Regulatory Affairs.

• Valued as trusted leader and advisor cultivating productive working relationships with foreign CAAs and garnered praise from senior management for my professionalism in seeking approvals from Chinese authorities.

• Facilitated distribution of aircraft certificates to foreign civil aviation authorities across QR network and improved operations by conceptualizing policies and procedures for timely aircraft document dissemination.
2006 – 2010
2010 – 2012

Flight Operations Administrative Coordinator / Regulatory Affairs Coordinator

• Commanded superior leadership and overall project management/coordination success devising effective flight operation and regulatory strategies in support of senior management on a daily basis.

• Gained valuable administrative, operational, financial, analytical and project/staff management experience by “wearing many hats” working in multiple-project global environment.

• Boosted organizational performance as single point of contact between Administrative Manager and fleet secretaries increasing efficiency of administrative work functions.

• Optimized achievement of organizational goals by identifying weaknesses in the organization that affect business performance and introducing/coordinating corrective actions in required time frame.
• Increased efficiency of document storage/retrieval by 90% and reduced costs by 20% through implementation of new file system to streamline processing of local/foreign AOCs and CAT II/III, PRNAV and GPS approvals.
• Coordinating meetings, prepare agendas, records meeting notes/minutes and prepares action items.

• Provided administrative and regulatory oversight of flight operations, updating manuals using information and guidelines provided by Manager Flight Operations Administration.

• Fulfilled an instrumental administrative role and monitored operations by tracking/consolidating voyage reports and updating/maintaining hotel journey logs and hotel database. Issued certifications of flight hours.

Emergency Planning Coordinator (Temporary position from September 2008 – January 2009)

• Served a pivotal leadership role providing department-wide administrative management, including maintenance of master invoices, contracts, inventory, equipment checks and staff leave/training records.

• Maintained a steady state of readiness by performing duties of Group Emergency Control Centre Coordinator, as well as regular equipment/document checks of media operations and control centers. Amended manuals.

2005 – 2006

Senior Recruitment Assistant

• Orchestrated improvements in HR and administrative operations, ensuring all documents for applicants and new hires are complete and comply with applicable regulations. Logged and maintained new hire paperwork.

• Contributed to leadership excellence through skillful alignment of managers, recruiters, employees and external candidates to optimize achievement of recruiting and hiring goals.

• Improved efficiency of HR processes and procedures by coordinating with multiple departments in flight operations for short-listing of CVs and conducting preliminary and final interviews.

2005

Flight Operations Administrative Secretary

• Performed diverse administrative functions, including maintaining personnel files, preparing air crew notices, coordinating travel, drafting letters/memos, processing permits and recordkeeping/updating of spreadsheets.

Additional Professional History: Gained experience in administrative assistant, sales-related and customer-facing roles from 2002 – 2005.

EDUCATION

CUMBRIA UNIVERSITY, Cumbria, UK 2015-2018
Master’s Degree in International Business Law

MAHATMA GANDHI UNIVERSITY, ASSUMPTION COLLEGE, Kerala, India 1999 – 2002
Bachelor of Arts in Mass Communications and English

MAHATMA GANDHI UNIVERSITY, B.K. COLLEGE, Kerala, India 1997 – 1999
Pre-University Coursework with major in Economics

IDEAL INDIAN SCHOOL, Doha, Qatar 1997
Secondary Level Examination

PROFESSIONAL DEVELOPMENT

Certification: Effective Presentation Skills, Time and Priority Management Skills, Qatar CAA-approved Company Resource Management, Business Writing Skills, Certified by Qatar Airways • Language Skills: Fluent in English.