LORAINE G. CLARO

1136 Amaia Skies Cubao, Quezon City

0905-4545458

[email protected]

OBJECTIVE:

▪ To work effectively and efficiently in an industry where service, learning and enjoyment come together

▪ To share my skills and strategies to other team players in creating excellent outcomes and encouragingly positive working environment

QUALIFICATIONS SUMMARY:

Telus Canada Small Business Telco Sales Expert

Telus International Phils

May 12, 2018 up to present

• Receives incoming calls to small business customers for product inquiry, setting up services, installing service connections, providing service options, sending email and quotes on prices.

• To make sure that customer understood the terms and conditions of the product, and build connection for future business.

• Provide wide understanding of the new services such as Telus Secure, Device Care service and other services that a small business would need.

• To make a follow up call and emails regarding the product and services of the customer such as installation status or delivery of devices.

Administrative Assistant

Fountain International School

July 30, 2017 – January 30, 2018

• Oversee, coordinate and perform day to day school administrative functions
• Prepare and maintain student records and ensure that they are updated on a regular basis
• Provide secretarial assistance to the principal by relieving him or her of administrative tasks such as composing, typing and editing letters and bulletins
• Handle school newsletters, memos and agendas and notification systems
• Man the reception area and direct visitors and parents to correct school personnel
• Attend school board meetings and take minutes of meetings
• Reproduce minutes properly and forward to designated staff
• Handle mail distribution, collating, filing, faxing and sorting activities
• Manage purchase orders and authorizations
• Relay information to staff and students using a variety of mediums
• Answer telephone calls and transfer calls to the appropriate recipients
• Maintain students attendance and immunization records
• Provide support in new teachers and office staff orientation
• Provide assistance to parents with school registration and admission procedures
• Supervise classrooms in the event of short absences of teachers
• Handle and supervise students during break time and events
• Broadcast announcements over the public address systems

Call Center BPO Team Leader

–    To enable the employee to better appreciate his or her strengths and weaknesses

–    To encourage the employee to establish goals or targets for future performance improvement

–    To monitor and review the employees progress in achieving goals or targets

–    To identify any problems that may be adversely affecting progress

–    To assist the employees understanding of the work environment

–    To assist in the realization of potential

–    Effectively use a range of coaching techniques to effect desired responses and skill improvement

Selling Summary:

–     is able to attract customers to be interested in buying product and services

–     is able to teach selling techniques to all aspiring sellers for the company

–     is able to multi task efficiently and effectively

–     is highly experienced in dealing with high end foreign customers/ clients

–     Training, Building Relationships, Motivation, Monitoring Performance, Giving Feedbacks

Capabilities include:

–     Teaching English skills training

–     Constructing tests / Preparing Lessons / Book Materials

–     ESL Teacher

–     Using MS-Word, MS-Power Point, MS-Excel

Product and Systems Trainer

–    Handles new hires trainee from orientation

–    Prepares power point presentation, exams

–    Teaches systems and tools, product and services

–    Proper call handling, Call flow

–    Conducts Cross training, Retraining and Uptraining

–    Request for headsets, badges and production ID’s

Work Experience:

Telus International Phils Cubao, QC

Small Business Sales Expert

May 12, 2018 – Up to present

Fountain International School

Administrative Assistant

July 31, 2017- January 31, 2018

Tiger Resorts, Leisure and Entertainment Inc. (Okada Manila)

Security Concierge Officer

December 12, 2016 –  June 12, 2017

AFNI Philippines Inc.

Verizon Wireless Chat Support

May 2015 – June 2016

Acquire Asia Phils Eastwood City Libis

April 08, 2013 – January 2015

Level 3 Agent – Telco Australian Account

Dodo Sales Inbound

The Results Companies

July 2012 – March 2013

Affinion Inbound  – Sales Coach

Eastwood City, Libis

Manila Xiamen International School – Xiamen, China

Administrative Assistant

August 18, 2011 – June 8, 2012

(Conversational and Reading English Teacher ESL)

Sykes Marketing Services Inc. formerly ICT Marketing Services Inc.

April 2010 – February 28, 2011

(Inbound telemarketing sales) HSBI – HSBC

Sykes Marketing Services Inc. formerly ICT Marketing Services Inc.

July 07 – February 2010 Carlson Canada

Team Leader / Sales Coach

(Inbound/Outbound telemarketing Sales)

Operation Subject Matter Expert – Product Trainer Carlson Canada  December 2004 – July 2007 (ICT Marketing Services Inc.)

Ict Marketing Services, Inc.

Hired Date: July 05, 2004

McDonalds Katipunan  – Party Host April 04, 2003

Education

April 29, 2006 – FEU- BSBA – Financial Management

1996 – 2000 Our Lord’s Grace Montessori Secondary Education

1990 – 1996 Siena College Del Monte Ave Quezon City

Primary Education

Skills                         Computer Literate (MS Word, Excel, Internet)

Languages               English, Filipino

Trainings

Trainer’s Orientation Program

ICT Marketing Group Inc. April 21, 2006

English Skills Program

ICT Marketing Group Inc. April 21, 2006

References:

Tricia Parungao Guilliermo – PAGCOR

Contact Number: 0917-8940279

Sarah Arianne Sarmiento – Fountain International School

Contact Number: 0932-3453117

Emerald Romero – CBE Company

Contact Number: 0917 – 8119779